MonoChat in Indonesia
Customer conversations for Indonesia, with AI in Bahasa Indonesia
Answer customers on WhatsApp, Instagram, Facebook, TikTok, Telegram and web chat from one team inbox. The interface is available in Bahasa Indonesia, AI assistants reply in the language your customer writes in, and Meta’s Indonesia rates are shown below in US dollars.
Or start with $150 of credit, enough for a first month of Growth
- Official Meta Business Partner
- Interface in Bahasa Indonesia
- UU PDP consent tools
- Indonesia rates in USD
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Why Indonesian businesses choose MonoChat
From the first WhatsApp message to a booking or an order, with one team and one history per customer.
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One inbox for the whole team
Admins, sales and customer service answer from the same inbox, assign chats and see the full history of each customer.
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Official Meta Business Partner
Your own number on Meta’s WhatsApp Cloud API. Meta bills its message fees directly, and MonoChat adds no markup.
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Every channel customers use
WhatsApp, Instagram, Facebook, TikTok, Telegram and web chat, answered by your team and AI from one place.
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Bahasa Indonesia from the first message
The MonoChat interface is available in Bahasa Indonesia. AI assistants reply in Bahasa Indonesia or in the language the customer writes in, and understand voice notes.
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Consent you can prove
Record opt-in and opt-out in each customer’s profile before you send a promotional message, in line with Indonesia’s Personal Data Protection Law.
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Apps for your industry
Ready AI assistants for clinics, salons, real estate, car rental and online shops.
Channels
Every channel your customers use, in one inbox
Connect them in minutes and answer from one team inbox, with AI in your customers’ languages.
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WhatsApp Business API
Your own number on Meta’s Cloud API, as an official Meta Business Partner. -
Instagram
DMs, comments, story replies and click-to-DM ads. -
Facebook Messenger
Messenger chats, comments and Lead Ads. -
TikTok
TikTok DMs and messaging ads. -
Telegram
Your Telegram bot, with AI and broadcasts. -
Web chat
A chat widget and AI chatbot for your website.
AI assistants for Indonesian businesses
Start from an AI assistant made for your industry, then adapt it to your business.
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Online shops
Order status, abandoned carts and returns for shops on Shopify, in Bahasa Indonesia. -
Clinics and beauty clinics
Consultation bookings, reminders and patient questions around the clock, in Jakarta, Surabaya or Bandung. -
Salons and spas
Appointments, reminders and rebooking for hair, nails and spa treatments. -
Property and real estate
Qualify buyers and tenants from your ads and book viewings. -
Car and scooter rental
Bookings, documents, deliveries and returns in one chat. -
Gyms and fitness studios
Book classes and free trials, run waitlists and win back members.
Payments and integrations
Payments and integrations
Stripe is built into MonoChat: send a payment link in the chat and see when it is paid. Shopify connects today. Indonesian providers such as Midtrans, Xendit and QRIS wallets are not integrated yet, so tell us which you need.
- Stripe + WhatsApp Available now
- Shopify + WhatsApp Available now
- Request an integration
- All integrations
Pricing in US dollars
What it costs
You pay two things: your MonoChat plan, and Meta’s fee for each WhatsApp message delivered. Both are in US dollars. Taxes are not included.
MonoChat plans
| Plan | Price (USD) |
|---|---|
| Basic: 1 user, 1 channel, 1,000 outgoing messages a month | Free |
| Growth: 2 users, 1 channel, 100,000 outgoing messages, a month | $120 |
| Growth, paid yearly (two months free) | $1,200 |
| Extra user or channel, a month each | $30 |
| Message pack: 10,000 outgoing messages, one-time | $35 |
| Message pack: 100,000 outgoing messages, one-time | $240 |
| Message pack: 1,000,000 outgoing messages, one-time | $1,200 |
Meta’s WhatsApp fees in Indonesia
Charged by Meta for each message delivered to a +62 number, under the rate card effective 1 October 2026.
| Message type | Per message (USD) |
|---|---|
| Marketing (offers, campaigns) | $0.0411 |
| Utility (order, booking and account updates) | $0.025 |
| Authentication (one-time passwords) | $0.025 |
| Service (replies inside 24 hours) | First 1,000 a month free, then the utility rate |
WhatsApp cost calculator
Pick the recipient country and your monthly volumes to see Meta’s fees and your MonoChat plan.
Pricing changes based on the recipient country code.
Meta bills its fees in USD. AED and SAR use the fixed exchange rates: 1 USD = 3.6725 AED = 3.75 SAR.
Promotional and campaign template messages.
Order, delivery and account updates. Since October 1, 2026 these are charged even when sent inside the customer service window.
OTP and login verification messages.
Free-form replies inside the 24-hour customer service window. Since October 1, 2026 Meta charges them at the utility/authentication rate, after a free tier of 1,000 a month per business phone number.
Each WhatsApp business phone number gets 1,000 free service messages a month.
People who answer chats in MonoChat.
Meta bills its message fees to you directly, and MonoChat adds no markup. MonoChat’s own price is your plan: Basic is free for 1 user, 1 channel and 1,000 outgoing messages a month; Growth is $120 a month with 2 users and 100,000 outgoing messages, plus $30 for each extra user. Outgoing messages above your plan use one-time message packs. Prices in USD, before tax.
Since October 1, 2026, Meta charges per message for service messages, at the utility/authentication rate of the recipient’s market, and for utility templates sent inside the customer service window. Each business phone number gets 1,000 free service messages a month; service messages have no volume tiers. Conversations started from a Click-to-WhatsApp ad open a free entry point window of up to 7 days. Rates shown are from Meta’s rate card effective October 1, 2026. Meta currently does not deliver marketing templates to US phone numbers, so the North America marketing rate applies to Canada.
Data protection
WhatsApp and Indonesia’s PDP Law
Indonesia’s Personal Data Protection Law (UU PDP, Law No. 27 of 2022) has been fully in effect since the two-year transition ended on 17 October 2024. It requires a lawful basis, usually the customer’s consent, to process personal data, and carries administrative and criminal penalties. Keep proof of each customer’s consent and make withdrawing it easy.
- Record opt-in and opt-out in each customer’s profile, and stop messages to people who opt out
- Roles and permissions decide who sees which conversations, customers and reports
- Privacy and consent texts in Bahasa Indonesia in your flows and templates
- Run MonoChat on-premises when your own policy requires it
This is general information, not legal advice. Check your obligations with your legal adviser.
UU PDP at a glance
- Law UU PDP, No. 27 of 2022
- Fully in effect 17 October 2024
- Processing basis Consent or another lawful basis
- Consent records Opt-in in the customer profile
FAQ
MonoChat in Indonesia: FAQ
Quick answers to the most common questions.
Does MonoChat have an office in Indonesia?
No. Our team works from our headquarters in Dubai Media City and the Dubai AI Campus in DIFC, and serves customers across Asia, Europe and the Gulf, including Indonesia.
How much does WhatsApp Business API cost in Indonesia?
MonoChat’s Basic plan is free, and Growth is $120 a month. Meta charges its own fee per delivered WhatsApp message: for Indonesian numbers $0.0411 for a marketing message and $0.025 for a utility message. Replies inside the 24-hour window are free up to 1,000 a month per number. All prices are in US dollars, and taxes are not included.
Does MonoChat work in Bahasa Indonesia?
Yes. The interface is available in Bahasa Indonesia, and AI assistants reply in Bahasa Indonesia or in the language the customer writes in. They also understand voice notes.
Is this the official WhatsApp Business API?
Yes. You connect your own WhatsApp Business account to Meta’s Cloud API, and MonoChat is an official Meta Business Partner. It is different from the WhatsApp Business app on a phone, and from blast tools that use unofficial connections and can get your number banned.
Can I send promotional messages to my customers?
Only to people who agreed to receive them. Collect consent in a form, a checkout box or a chat, record it in the customer profile, and honour an opt-out straight away. Meta also requires an approved template for the first message.
First month of Growth on us
Start with MonoChat in Indonesia today
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