Booking Deposits & Payment Links

Salon Booking Deposits With Payment Links Sent in the Chat

A deposit turns a maybe into a commitment. MonoChat sends a payment link from your own payment provider right after booking, confirms the appointment when the payment comes in and follows up if it does not.

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  • Payment links
  • Your payment provider
  • Automatic confirmation
Atlas Aesthetics Business account

Hi, I'd like to book laser hair removal for underarms next Monday.

13:20

Of course! Monday 20 October is free at:

13:20

11:0014:0017:30

14:00

13:21

Deposit · Laser hair removal

Mon 20 Oct · 14:00 · Underarms

$30 · deducted from the price

A $30 deposit secures your slot. Please pay within 24 hours.

13:21

Pay deposit

Payment received, thank you! Your appointment is confirmed. We will send preparation tips the day before.

13:24

Your provider
Payment account
Links created with your own payment provider
Auto
Confirmation on payment
Payment events trigger the next message
No-code
Deposit rules
By service, client type or day
1
Inbox for payment questions
Refunds and changes go to your team

Deposit and payment link features for salons

Secure long and high-value appointments without chasing clients by phone: for hair salons, bridal stylists, spas and aesthetic and laser studios.

  • Deposit link in the chat

    Create a payment link with your own payment provider and send it as soon as the slot is chosen.

  • Rules per service

    Ask for a deposit only where it matters: colour, extensions, bridal hair, laser packages or new clients.

  • Confirmation on payment

    When the payment event arrives, the client gets the confirmation and the booking is marked as paid.

  • Payment reminders

    If the link is not paid in time, send a reminder with an approved template before the slot is released.

  • Packages and prepaid treatments

    Sell session packages, gift cards or prepaid treatments with a payment link in the same conversation.

  • Policy before payment

    Share your deposit and cancellation policy in the chat, so the client knows the terms before paying.

  • Refunds handed to the team

    Cancellation and refund requests go to a team member with the payment details and full history.

  • Payment status on the contact

    Deposit status is saved as a tag or contact field for reporting and for your booking system.

Payment integrations

Deposit requests your clients can pay in seconds

The deposit message carries the service, date and amount with a secure payment link from your payment provider. MonoChat listens for the payment event and moves the booking forward on its own.

  • Amount, service and slot in one message
  • Paid bookings confirmed automatically
  • Unpaid links reminded, then released to your team
See payment integrations

Deposit request

WhatsApp message · sent after booking

Message preview

Hi Hannah, to secure your bridal hair trial on Saturday 25 October at 10:00, please pay the $50 deposit within 24 hours. It is deducted from your final bill. Tap Pay deposit to complete it.

How salon deposits work in MonoChat

Four steps from a chosen slot to a paid, confirmed appointment.

  1. Connect your payment provider

    Connect your own payment provider account so MonoChat can create links in your name.

  2. Set deposit rules

    Decide which services or clients need a deposit, the amount and how long the link stays valid.

  3. Send the link in the chat

    After the client picks a slot, the assistant sends the deposit request with the payment link.

  4. Confirm on payment

    The payment event confirms the booking; unpaid requests get a reminder and then go to your team.

Example conversations

Salon deposit and payment link examples

Deposits, packages and cancellations handled in the chat, with your own payment provider behind every link.

  • Reminding a client to pay an open booking deposit

    The deposit link is still unpaid the next morning, so a reminder goes out before the slot is released and the client pays in the chat.

    Nova Beauty Studio Business account

    Deposit still open

    Bridal hair trial · Sat 25 Oct · 10:00

    $50 · link valid until 18:00 today

    Hi Hannah, just a reminder that your trial is held until 18:00 today. Pay the deposit to keep it.

    10:00

    Pay $50Change date

    Sorry, forgot! Paying now.

    12:41

    Deposit received

    Bridal hair trial · Sat 25 Oct · 10:00

    $50 paid · deducted on the day

    Thank you, your trial is confirmed. Bring a photo of your dress and accessories if you can.

    12:44

  • Buying a massage package with a payment link in web chat

    A website visitor compares packages, pays for five massages through a link and books the first session straight away.

    Nova Spa Typically replies instantly

    Do you have massage packages? I'd like to come every two weeks.

    17:05

    Yes! Our 60-minute massage packages:

    17:05

    5 sessions · $37510 sessions · $700

    5 sessions · $375

    17:06

    Massage package · 5 × 60 min

    Valid for 6 months

    $375

    Here is your secure payment link. Once paid, I can book your first session.

    17:06

    Pay $375

    Payment received, thank you! 5 sessions are on your account. When would you like the first one?

    17:09

    Thu 19:00Sat 11:00

    Sat 11:00

    17:10

  • Cancelling a paid salon booking and keeping the deposit as credit

    The assistant shares the cancellation policy and hands over to a team member, who moves the booking and keeps the deposit as credit.

    Atlas Aesthetics Business account

    I need to cancel my laser on Monday, I'm travelling for work. Do I lose my deposit?

    09:30

    Our policy: cancellations more than 24 hours before keep the deposit as credit for a new date. I am passing you to Mia to arrange it.

    09:30

    Hi, Mia here. No problem at all. Your $30 deposit stays as credit. Would one of these work?

    09:38

    Mon 27 Oct · 14:00Wed 29 Oct · 17:30

    Wed 29 Oct · 17:30

    09:40

    Appointment moved

    Laser hair removal · Wed 29 Oct · 17:30

    $30 deposit carried over

    All done. Safe travels!

    09:40

FAQ

Salon booking deposits: common questions

Quick answers to the most common questions.

How do I take a deposit for a salon booking on WhatsApp?

MonoChat creates a payment link with your own payment provider and sends it in the conversation right after the client chooses a slot. When the payment event arrives, the appointment is confirmed automatically.

Which payment providers can I use for deposit links?

Payments go through your own payment provider account, so the money goes straight to you. See the payment integrations page for how providers connect to MonoChat.

Can I ask for a deposit only for some services or clients?

Yes. Deposit rules are set in the no-code workflow builder, for example only for colour, extensions, bridal hair or laser packages, only for new clients, or only on busy days.

What happens if the client does not pay the deposit?

You choose how long the link stays valid. MonoChat can send a reminder before that time, and if the deposit is still unpaid the booking is flagged so your team can release the slot.

What if a client cancels after paying a deposit?

The assistant shares your cancellation policy and hands the request to your team with the payment details. Refunds are handled in your payment provider according to your own policy.

Keep exploring

First month of Growth on us

Secure Every Appointment With a Deposit

Send deposit links in the chat and confirm bookings the moment clients pay. Start free with MonoChat.

Start with $150 credit Chat on WhatsApp

One code per business • 30 days to redeem • No card needed

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