Renewal & Package Reminders

Membership Renewal Reminders Sent Before Packages Expire

Automatically remind members before class packages, memberships or session bundles expire — and convert them into renewals with guided chat flows.

Get Started For Free Chat on WhatsApp

Or start with $150 of credit, enough for a first month of Growth

Nova Studio Business account

Hi Maya, you have 1 session left in your 10-class pack and it ends on Sunday. Would you like to renew?

11:30

Renew my packSee other packs

Renew my pack.

11:42

10-Class Pack

Renewal · starts when the current pack ends

Payment link sent

Here is your renewal link.

11:42

Paid, thanks!

11:45

Payment received. Your new pack is active. See you in class!

11:45

Renewal Reminder Features

Automate package expiry reminders, renewal offers and win-back journeys

  • Expiry Reminders

    Notify members before their class package or membership expires.

    • Package expiry alerts
    • Remaining session reminders
    • Membership end dates
    • Custom timing rules

  • Package Tracking

    Trigger flows based on remaining sessions, dates or member status.

    • Session count checks
    • Active package status
    • Dormant member tags
    • CRM updates

  • Renewal Offers

    Send personalized offers to encourage timely renewals.

    • Early renewal offers
    • Upgrade packages
    • Limited-time discounts
    • Private session add-ons

  • Win-Back Flows

    Recover expired members with automated follow-up journeys.

    • Expired package follow-ups
    • Reactivation campaigns
    • Agent handover
    • Next class booking

How Membership Renewal Reminders Work

Turn package expiry into timely renewal conversations

  1. Package Nears Expiry

    A member has few sessions left or their membership is close to ending.

  2. MonoChat Sends Reminders

    Automated messages notify the member with renewal options and package details.

  3. Renew or Re-Engage

    Members renew faster, upgrade packages or continue into a win-back flow.

Example conversations

Gym membership renewal reminder examples

Expiry reminders, pack extensions and win-back offers that keep members paying and training.

  • Annual membership renewal reminder with an upgrade offer

    A week before expiry the member gets a renewal reminder, compares their plan with an upgrade and renews through a payment link.

    Atlas Fitness Business account

    Hi Sophie, your annual membership ends on 14 October. Renew now to keep your current rate.

    09:30

    Renew same planSee upgradeTalk to us

    See upgrade

    09:41

    Annual Plus

    Gym + all classes + 4 PT sessions

    $720 / year · current plan $540

    Annual Plus adds four personal training sessions and a monthly guest pass for a friend.

    09:41

    Renew with PlusKeep current plan

    Renew with Plus

    09:43

    Here is your secure payment link. Annual Plus starts on 15 October, right after your current plan.

    09:43

    Pay $720

  • Extending a class pack before it expires

    A member with unused classes asks for more time, and the flow applies the studio's one-time extension rule without staff involvement.

    Nova Pilates Business account

    Hi Olivia, you still have 3 classes left in your 10-class pack, which expires on 18 October.

    11:00

    Book a classI need more time

    I need more time

    11:20

    Every pack can be extended once by 14 days. Shall I extend yours to 1 November?

    11:20

    Yes, extendNo thanks

    Yes, extend

    11:21

    Pack extended

    10-Class Pack · 3 classes left

    New expiry: 1 November

    Done! We'll remind you a week before the new date.

    11:21

  • Win-back message for a lapsed gym member

    A month after a membership ends a comeback offer goes out on WhatsApp, and a member who stopped because of an injury is passed to a coach.

    Pulse Gym Business account

    Hi James, we've missed you at Pulse Gym! Come back this month and your first 4 weeks are $39.

    18:00

    Claim the offerNot now

    I stopped because of a shoulder injury. Not sure I'm ready for HIIT yet.

    18:24

    Sorry to hear that, James. I'm connecting you with Coach Nina, who works with members returning from injuries.

    18:24

    Hi James, Nina here. We can start with low-impact strength sessions that work around your shoulder. Want a free 20-minute check-in first?

    18:31

    Book a check-in

    Yes, that sounds good.

    18:33

Keep exploring

First month of Growth on us

Automate Package Renewal Reminders

Remind members before packages expire, send renewal offers and recover inactive customers with MonoChat.

Start with $150 credit Chat on WhatsApp

One code per business • 30 days to redeem • No card needed

$150 to get started.

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