Hotels & travel

Hotel & Travel Assistant

An AI front desk for hotels, resorts and travel agencies that quotes your real room rates and sends rooms as WhatsApp cards, books stays, tours, restaurant tables and airport transfers, sends deposit payment links, and takes guests’ requests during their stay.

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New to MonoChat? This creates your account and workspace and installs Hotel & Travel Assistant for you. Already have an account? Sign in and the app page opens so you can install it.

  • WhatsApp
  • Instagram
  • Web chat
  • Voice messages

Hotel & Travel Assistant

By MonoChat, an official Meta Business Partner

Free to install

Hotel & Travel Assistant sending free rooms as cards with prices for the guest’s dates

What Hotel & Travel Assistant does

Hotel & Travel Assistant is the front desk of a hotel, boutique hotel, resort or travel agency on WhatsApp, Instagram and web chat. It works around the clock and answers in the guest’s own language, including voice messages.

It books four things, and you switch each on or off: rooms, tours and day trips, restaurant tables, and airport and city transfers.

During the stay, guests ask for towels, a repair or room service in the chat, and the request goes to the right department. Whenever a person is needed, it hands over to your team.

  • Real prices, never invented

    The quote is worked out from each room type’s base rate, your seasons (higher or lower rates, minimum nights, stop-sell), extra adults, children, the meal plan and city tax.

  • The last room is never promised twice

    Rooms held by requests and confirmed stays are counted night by night. A booking can be a request your reception confirms, or confirmed at once while rooms are free.

  • Guest requests reach the right team

    Requests are filed with housekeeping, maintenance, room service, spa, reception or concierge. Guests can send a photo of what is broken, and they hear when the team starts and when it is done.

Screens and features

Everything you work with once Hotel & Travel Assistant is installed.

  • Room cards

    A photo, the total for the stay, size, beds and view, with More photos and Book this room buttons. On WhatsApp, several rooms arrive as a swipeable carousel.

  • Deposits and payment

    After confirmation the guest gets the deposit request with Pay now. With a payment integration it sends a payment link and the payment is recorded by itself; without one, your payment instructions are sent.

  • Extras and occupancy

    Airport pick-up, late check-out, a spa package or a romantic dinner can be added per stay, per night or per person. A 14-day view shows rooms sold per room type and night.

  • Before arrival and welcome

    A few days before check-in, the address and check-in time with Book a transfer, See extras and Ask a question. At check-in, the room number and a small menu: Housekeeping, Dining and I need help.

  • Tours and tables

    Tour departures with places, adult and child prices, meeting point and season. Restaurant tables within your dinner hours, guests per time and the largest party.

  • Transfers

    Routes with prices per vehicle and how many people fit. When you add the driver, the guest gets the name, car and phone. Reminders the evening before come with I will be there, Change and Cancel.

  • Ratings and campaigns

    A rating after the stay leads happy guests to your review link. Campaigns to past guests, tour guests or people who asked but did not book are off by default.

  • Reports

    Over 30 days: booking requests by source, confirmations, nights and stay value, how far ahead guests book, payments, guest requests by department, tours, tables, transfers, ratings and campaign replies.

See Hotel & Travel Assistant

How to get started

From install to your first answered customer.

  1. Install the app

    Install Hotel & Travel Assistant in your workspace.

  2. Choose what it books

    Switch rooms, tours, restaurant tables and transfers on or off.

  3. Add your rooms and rates

    Add your room types, base rates, seasons and extras, and your tours, tables and transfer routes if you use them.

  4. Turn the messages on

    Each automatic message has its own switch. WhatsApp templates are written and submitted on your number for you.

  • Nothing goes out in quiet hours or to anyone who said stop.
  • Campaigns go out a little at a time as approved WhatsApp marketing messages, are off by default and leave out people reached in the last 14 days.
Install free

New to MonoChat? This creates your account and workspace and installs Hotel & Travel Assistant for you. Already have an account? Sign in and the app page opens so you can install it.

FAQ

Hotel & Travel Assistant: FAQ

Straight answers before you install.

Which businesses is it for?

Hotels, boutique hotels, resorts and travel agencies. It books rooms, tours and day trips, restaurant tables and transfers, and you switch each on or off.

How does it work out room prices?

From each room type’s base rate, your seasons (higher or lower rates, minimum nights, stop-sell), extra adults, children, the meal plan and city tax. It never invents a price.

Can it confirm bookings by itself?

You choose. A booking can be a request your reception confirms, or confirmed at once while rooms are free. Rooms are counted night by night, so the last room is never promised twice.

Can guests pay a deposit in the chat?

Yes. After confirmation the guest gets the deposit request with Pay now. With a payment integration it sends a payment link and records the payment; without one, your payment instructions are sent.

What happens during the stay?

Guests ask for towels, a repair or room service in the chat. The request goes to the right department, guests can send a photo, and they hear when the team starts and when it is done.

Which channels and languages does it support?

WhatsApp, Instagram and web chat, around the clock, in the guest’s own language, including voice messages.

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