Trade-In Lead Collection

Collect Car Trade-In Leads With Photos and Full Vehicle Details

Capture vehicle details, condition, mileage, photos and customer intent through guided conversations — then route qualified trade-in leads to your sales team.

Get Started For Free Chat on WhatsApp

Or start with $150 of credit, enough for a first month of Growth

Nova Motors Business account

I want to trade in my car for a new one.

14:02

Great! Please share the model, year, mileage and a few photos of the car.

14:02

2019 hatchback, 62,000 km, no accidents. Photos attached.

14:05

Trade-in request

2019 hatchback · 62,000 km

Sent to the appraisal team

Got it. Which model are you interested in buying?

14:05

The new compact SUV.

14:06

Trade-In Lead Capture Features

Collect appraisal details, qualify buying intent and hand over leads directly in chat

  • Trade-In Detail Capture

    Collect the key information needed to evaluate a trade-in request.

    • Brand & model
    • Model year
    • Mileage
    • Ownership status

  • Vehicle Condition Intake

    Ask structured questions about condition, service history and damage.

    • Accident history
    • Service records
    • Exterior condition
    • Interior condition

  • Buying Intent Qualification

    Understand whether the customer wants to sell, upgrade or finance.

    • Replacement interest
    • Budget range
    • Preferred model
    • Financing intent

  • Sales Team Handover

    Route complete trade-in leads to the right consultant with full context.

    • Lead assignment
    • Appraisal follow-up
    • Unified history
    • Next-step automation

How WhatsApp Trade-In Requests Work

Turn trade-in questions into qualified appraisal opportunities

  1. Customer Starts Trade-In Request

    A customer asks about trading in their current vehicle or upgrading to a new one.

  2. Collect Vehicle Information

    MonoChat captures vehicle details, condition, mileage, photos and customer contact information.

  3. Qualify & Handover

    Send complete trade-in context to your sales team and continue follow-up automatically.

Example conversations

WhatsApp car trade-in examples

From a quick valuation request to a booked inspection, every trade-in lead arrives complete and with the right person.

  • Getting a trade-in estimate through a WhatsApp form

    A short in-chat form collects the vehicle details, and the appraisal team replies with an indicative offer pending inspection.

    Atlas Motors Business account

    How much would you give me for my car?

    11:15

    Let me get the details. It takes about a minute.

    11:15

    Open trade-in form

    Trade-in form sent

    2018 Octavia · 84,000 km · Diesel

    Full service history · 4 photos

    11:17

    Indicative offer

    $11,400 – $12,100

    Final value after a 20-minute inspection

    Thanks, Chris. Would you like to book the inspection?

    11:48

    Book inspectionAsk a question

  • Booking a trade-in inspection with the branch location

    The customer picks an appraisal slot, gets the branch pin and a reminder, and the appraiser sees the photos in advance.

    Nova Motors Business account

    I'd like to bring my car in for the trade-in check.

    16:02

    Great. Inspections take about 20 minutes. Which slot suits you?

    16:02

    Sat 10:30Sat 12:00Mon 17:00

    Sat 10:30

    16:03

    Trade-in inspection

    Sat 10:30 · Nova Motors East

    Appraiser: Tom

    Booked. Please bring the logbook and both keys.

    16:03

    📍 Nova Motors East

    12 Harbour Road

    Customer parking at the back

    16:03

  • Trade-in with outstanding finance on Instagram

    The assistant answers the finance question from the knowledge base and hands the lead to a named sales advisor with the details attached.

    Lumen Auto Business account

    Can I trade in my car if I still owe money on it?

    21:05

    Yes. We settle the remaining balance with your lender and deduct it from your trade-in value. You just need a settlement letter from your lender.

    21:05

    About $4,000 left. I want to move to the new Lumen 3.

    21:07

    Thanks! I've passed this to Rachel in sales with your details. She'll reply here tomorrow morning.

    21:07

    OKCall me instead

    Morning! Rachel here. I've seen your message. Could you share your car's model, year and mileage?

    09:12

Keep exploring

First month of Growth on us

Collect Trade-In Leads Automatically

Capture vehicle details, customer intent and appraisal context through guided chat flows with MonoChat.

Start with $150 credit Chat on WhatsApp

One code per business • 30 days to redeem • No card needed

$150 to get started.

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