Conversational Checkout

Conversational Checkout That Turns Chats Into Paid Orders

Guide shoppers step-by-step through checkout using AI conversations across WhatsApp, Instagram and web chat.

Get Started For Free Chat on WhatsApp

Or start with $150 of credit, enough for a first month of Growth

Nova Shop Online

I would like the linen shirt in white, size L.

12:30

Linen Shirt · White · L

1 item · Standard delivery

Total $39

Added to your cart. Shall I send the checkout link?

12:30

CheckoutAdd another item

Checkout

12:31

Here is your secure payment link. Your order confirmation will arrive in this chat.

12:31

Checkout Automation Features

Reduce drop-offs with guided conversations and real-time support.

  • Chat-to-Checkout Flow

    Move shoppers from conversation to purchase without friction.

    • Guided checkout steps
    • Variant & quantity selection
    • Promo triggers
    • Smart follow-ups

  • Cart Assistance

    Answer questions and resolve hesitation during checkout.

    • Shipping info replies
    • Payment questions
    • Discount reminders
    • Agent takeover

  • Secure & Reliable

    Keep conversations compliant while guiding buyers safely.

    • Trusted checkout links
    • Consent-first flows
    • Secure handoff
    • Session continuity

  • Conversion Optimization

    Reduce drop-offs with real-time automation and AI nudges.

    • Intent detection
    • Abandonment triggers
    • Upsell prompts
    • Performance insights

How It Works

Launch conversational checkout in three steps

  1. Connect Your Store

    Integrate your catalog and checkout links into MonoChat.

  2. Build Checkout Journeys

    Create conversational flows that guide customers step by step.

  3. Convert in Real Time

    Answer objections instantly and help shoppers complete purchases.

Ready-made app in the MonoChat Store

E-commerce

Shop Assistant

An AI shop desk for online stores that shows products with a checkout link, tracks orders, recovers abandoned carts, handles return requests and sends campaign messages, connected to Shopify or your own platform.

Install freeSee what it does

Example conversations

Conversational checkout examples on WhatsApp

From product choice to paid order without leaving the chat: a one-tap reorder, a gift order with a form and a multi-size basket.

  • Reordering a favourite product on WhatsApp

    The assistant recognises the returning customer, rebuilds the last order, confirms the address with one tap and sends a payment link.

    Nova Coffee Business account

    Can I get the same beans as last time?

    08:05

    Ethiopia Yirgacheffe · Whole bean

    2 × 1 kg bag

    $58

    Of course, Michael. Here is your last order. Same delivery address in Brooklyn?

    08:05

    Same addressChange address

    Same address

    08:06

    Here is your secure payment link. Pay before 12:00 and it ships today.

    08:06

    Pay $58

    Pay $58

    08:07

    Payment received. Order #7712 is confirmed and the tracking number will arrive in this chat.

    08:08

  • Sending a gift with a WhatsApp Flow address form

    A WhatsApp Flow collects the recipient, address and gift message in one form, then the shopper pays without leaving the conversation.

    Lumen Flowers Business account

    I'd like to send the peony bouquet to my mum on Friday.

    16:20

    Delivery details

    Recipient · Address · Gift message

    Takes 1 minute

    Lovely choice. Please fill in the delivery details:

    16:20

    Open form

    Form sent: Linda Carter, 24 Elm Street, "Happy birthday, Mum!"

    16:22

    Peony Bouquet · Large

    Gift card included

    $72 incl. delivery

    Thank you! Delivery to Linda Carter on Friday 16 October between 10:00 and 14:00.

    16:22

    Pay $72

    Pay $72

    16:23

    Payment received. We will send you a photo of the bouquet before it leaves the studio.

    16:24

  • Ordering several sizes in one chat on Telegram

    The shopper orders a team bundle in one message; the assistant confirms sizes, applies the bundle price and returns a single payment link.

    Atlas Teamwear Business account

    I need 4 training tees in black: 2 M, 1 L, 1 XL.

    18:10

    Training Tee · Black × 4

    M × 2 · L × 1 · XL × 1

    $72 (you save $16)

    All four are in stock. For 4 or more you get the bundle price of $18 each instead of $22.

    18:10

    Confirm orderChange sizes

    Confirm order

    18:11

    Great. Pay here and your tees ship tomorrow with tracked delivery.

    18:11

    Pay $72

Keep exploring

First month of Growth on us

Start Converting Chats Into Checkouts

Guide shoppers through checkout with AI conversations and reduce drop-offs across WhatsApp, Instagram and web chat.

Start with $150 credit Chat on WhatsApp

One code per business • 30 days to redeem • No card needed

$150 to get started.

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