Click-to-Chat Lead Capture

Click-to-Chat Lead Capture That Turns Website Visits Into Conversations

Add click-to-chat CTAs that start a WhatsApp, Instagram, or web chat conversation and capture leads instantly.

Get Started For Free Chat on WhatsApp

Or start with $150 of credit, enough for a first month of Growth

Nova Home Business account

Hi, I'm interested in the oak dining table on your website.

11:02

Welcome to Nova Home! It is in stock. Would you like delivery or store pickup?

11:02

DeliveryStore pickup

Delivery, please. My name is Sara.

11:03

Lead saved

Oak dining table · Delivery quote

Assigned to the sales team

Thanks Sara! A sales advisor will send your delivery quote here shortly.

11:03

Lead Capture Features

Click-to-chat entry points, lead capture and routing

  • Click-to-Chat Entry Points

    Turn high-intent clicks into instant conversations.

    • Website buttons & banners
    • Product page CTAs
    • Exit-intent prompts
    • QR to chat

  • Lead Forms in Chat

    Collect key details without breaking the conversation.

    • Name & contact capture
    • Preference questions
    • File / receipt uploads
    • Consent-first flows

  • Routing & Qualification

    Send the right leads to the right team automatically.

    • Intent-based routing
    • Tags & assignments
    • Team inbox visibility
    • Human handover

  • Omnichannel Capture

    Capture leads across WhatsApp, Instagram, and web chat in one inbox.

    • Unified conversation history
    • 24/7 automation
    • Follow-up sequences
    • CRM-ready structure

How Click-to-Chat Lead Capture Works

Launch click-to-chat capture in three steps

  1. Add Click-to-Chat

    Place buttons on your website, product pages, and campaigns.

  2. Capture & Qualify

    Ask the right questions and collect lead details inside chat.

  3. Follow Up & Convert

    Route leads to agents and trigger automated follow-ups.

Ready-made app in the MonoChat Store

Retail

Store Assistant

An AI store desk for shops and chains that shows products and stock per store, takes click & collect reservations, tracks orders, runs a loyalty club with points and coupons, and sends campaign messages.

Install freeSee what it does

Example conversations

Click-to-chat lead capture examples

Ads, product pages and follow-ups that turn a single click into a qualified lead your team can close.

  • Qualifying leads from a click-to-Messenger ad

    A shopper taps a sofa ad, answers two quick questions and books a showroom visit. The lead arrives tagged with budget and interest.

    Atlas Home Business page

    Hi, I saw your corner sofa ad. Is the sale still on?

    19:40

    Yes, 20% off corner sofas until Sunday. Which size fits your living room?

    19:40

    2–3 seats4–5 seatsNot sure

    4–5 seats

    19:41

    Great. Would you like to see fabrics in person? Our showroom has these slots tomorrow:

    19:41

    11:0014:3017:00

    14:30

    19:42

    Showroom visit booked

    Saturday 14:30 · Atlas Home Westfield

    Interest: 4–5 seat corner sofa

    See you tomorrow. We will send a reminder in the morning.

    19:42

  • Price-match question from a product page chat button

    The visitor asks about a price match, shares a competitor link and an email address. A named sales rep picks it up with the context already in place.

    Nova Electronics Typically replies in minutes

    Do you price-match? This 55" TV is $40 cheaper elsewhere.

    12:18

    We match prices from authorised retailers. Please paste the link and your email so our team can confirm.

    12:18

    Here is the link. My email is james.r@mail.com

    12:19

    Price-match request

    55" 4K TV · competitor link attached

    Assigned to Daniel

    Thanks James. I have passed this to Daniel from our sales team.

    12:19

    Hi James, Daniel here. Confirmed: $559 instead of $599. Your updated payment link is below.

    12:31

    Pay $559

  • Following up a lead that went quiet

    Two days after a quote, an approved WhatsApp template brings the lead back. One tap reopens the chat and ends in a payment link.

    Lumen Kitchen Business account

    Pro Stand Mixer · Cream

    Quote #Q-2291

    $329 · free delivery

    Hi Olivia, your quote for the stand mixer is still reserved until Friday. Would you like to go ahead?

    10:00

    Yes, order itI have a questionNot now

    I have a question

    10:22

    Does it come with the pasta attachment?

    10:22

    The pasta roller is sold separately at $69, but with this quote we can add it for $49.

    10:23

    Add itMixer only

    Add it

    10:24

    Done. Here is your payment link for the mixer and pasta roller.

    10:24

    Pay $378

Keep exploring

First month of Growth on us

Capture More Retail Leads with Click-to-Chat

Add click-to-chat CTAs, collect lead details inside conversations, and route qualified inquiries to your team — all in MonoChat.

Start with $150 credit Chat on WhatsApp

One code per business • 30 days to redeem • No card needed

$150 to get started.

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