Facebook Business

Facebook Messenger Automation Social Selling and Support in One Inbox

Strengthen your Facebook Business profile with MonoChat. Communicate via Messenger, automate replies, and convert chats into sales.

Get Started For Free Chat on WhatsApp

Or start with $150 of credit, enough for a first month of Growth

  • Messenger inbox
  • Comment-to-DM
  • Product catalog
  • AI replies
Urban Kicks Active now

Hi! I found your page. Do you have running shoes in size 42?

11:32

Runner Pro · Size 42

In stock · 3 colours

Free delivery this week

Yes! Here is our best seller in size 42. Shall I reserve a pair for you?

11:32

Reserve a pairSee the catalog

Reserve the black one, please.

11:33

Done. The black pair is reserved for you. I am sending the checkout link now.

11:33

Facebook Messenger Features for Business

Use the full power of Facebook for your business with MonoChat

  • Official Business Profile

    Build trust with your customers using your Facebook Business presence

    • Verified business profile
    • Business information and contact details
    • Business hours and location information
    • Automated greeting messages

  • Product Catalog

    Showcase and sell your products on Facebook

    • Visual product catalog
    • Price and stock information
    • Category-based organization
    • Quick product sharing

  • Messenger Integration

    Talk to customers instantly via Facebook Messenger

    • Bot + human handoff
    • Auto-replies and routing
    • Live support line
    • Customer segmentation

  • Facebook Insights

    Track performance with analytics and reporting

    • Engagement stats
    • Audience analytics
    • Sales performance reports
    • ROI tracking

  • Comment Management

    Convert comments to DMs and respond faster at scale

    • Comment-to-DM conversion
    • Public replies
    • Automated comment responses
    • Moderation tools

Shared Messenger inbox

One team inbox for your Facebook Page, Messenger and comments

Page messages and comments land in the same inbox as your other channels, so agents see one customer history and never answer twice.

  • Several agents reply from the same Facebook Page
  • Assignment, routing and tags for every conversation
  • Comment-to-DM flows that continue in Messenger
  • AI replies with handoff to a live agent
Unified team inbox Instagram DM automation

Team inbox

All channels
  • Omar H. · Messenger Please reserve the black pair.
  • Sara A. · WhatsApp Is the linen shirt available in medium?
  • Deniz K. · Instagram Can I book for Friday at 6pm?
  • Website visitor · WebChat Which plan fits a team of five?
  • Lina M. · TikTok Do you deliver tomorrow?

How to Connect Facebook Messenger to MonoChat

Start selling with Facebook Business in 4 simple steps

  1. Connect Facebook

    Connect your Facebook Page and Business assets to MonoChat

  2. Integrate Messenger

    Bring Messenger into a single inbox and route chats to the right team

  3. Add Your Catalog

    Sync or add products so customers can browse and request items in chat

  4. Sell & Support

    Automate replies, qualify leads, and convert chats into orders

Go deeper

Facebook Business features in detail

Each capability has its own guide with examples, setup steps and FAQs.

FAQ

Facebook Business & Messenger FAQ

Answers about connecting Facebook Page, Messenger, comment-to-DM, catalog, automation, and insights in MonoChat.

What can I connect with MonoChat for Facebook?

You can connect your Facebook Page and Messenger to MonoChat to manage conversations in a shared inbox, automate replies, route chats to teams, and track performance with analytics.

Does MonoChat support comment-to-DM automation?

Yes. You can automate workflows that turn post comments into private Messenger conversations (comment-to-DM), qualify leads, and continue the journey with bots or human agents.

Can multiple agents reply from the same Facebook Page?

Yes. MonoChat provides a team inbox with assignment and routing, so multiple agents can collaborate on the same Page while keeping ownership and visibility across conversations.

Can I share products and a catalog inside Messenger chats?

Yes. You can sync or add your product catalog and share products directly in chat, helping customers browse items, ask questions, and move faster toward purchase.

What automations can I build for Messenger?

Common automations include instant replies, FAQs, lead qualification, routing by intent, business-hour flows, campaign follow-ups, and handoff rules to live agents when needed.

How do I measure performance on Facebook and Messenger?

MonoChat includes analytics and reporting for engagement, response performance, and conversion-related metrics so you can understand what drives sales and support efficiency.

Will customers see responses as coming from my Page?

Yes. Replies are sent through your connected Facebook Page/Messenger identity, so customers experience a consistent brand presence while your team works in MonoChat.

How long does it take to set up?

Setup is typically quick: connect your Facebook Page, enable Messenger inboxing, configure routing/automation, then optionally add a catalog and comment workflows.

Keep exploring

First month of Growth on us

Increase Your Social Sales with Facebook Business

Bring your Facebook Page and Messenger into one inbox. Automate replies, convert comments to DMs, and sell faster with MonoChat.

Start with $150 credit Chat on WhatsApp

One code per business • 30 days to redeem • No card needed

$150 to get started.

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