Facebook Business

Social Selling with Facebook,
Communication on Messenger

Strengthen your Facebook Business profile with MonoChat. Communicate via Messenger, automate replies, and convert chats into sales.

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Hi! I found your page — can you share your catalog?
11:20
Sure — what product are you looking for?
11:20
Sneakers under $120 — and do you have size 42?
11:21
Yes ✅ I’ll share 3 best options now and reserve size 42 for you.
11:21
2.9B
Active Users
Reach customers on Facebook
1.3B
Messenger Users
Direct chat at scale
85%
Mobile Usage
Most interactions are mobile
4x
Higher Engagement
Compared to many channels

Facebook Business Features

Use the full power of Facebook for your business with MonoChat

Official Business Profile

Build trust with your customers using your Facebook Business presence

  • Verified business profile
  • Business information and contact details
  • Business hours and location information
  • Automated greeting messages

Product Catalog

Showcase and sell your products on Facebook

  • Visual product catalog
  • Price and stock information
  • Category-based organization
  • Quick product sharing

Messenger Integration

Talk to customers instantly via Facebook Messenger

  • Bot + human handoff
  • Auto-replies and routing
  • Live support line
  • Customer segmentation

Facebook Insights

Track performance with analytics and reporting

  • Engagement stats
  • Audience analytics
  • Sales performance reports
  • ROI tracking

Comment Management

Convert comments to DMs and respond faster at scale

  • Comment-to-DM conversion
  • Public replies
  • Automated comment responses
  • Moderation tools

How It Works

Start selling with Facebook Business in 4 simple steps

01

Connect Facebook

Connect your Facebook Page and Business assets to MonoChat

02

Integrate Messenger

Bring Messenger into a single inbox and route chats to the right team

03

Add Your Catalog

Sync or add products so customers can browse and request items in chat

04

Sell & Support

Automate replies, qualify leads, and convert chats into orders

FAQ

Facebook Business & Messenger FAQ

Answers about connecting Facebook Page, Messenger, comment-to-DM, catalog, automation, and insights in MonoChat.

What can I connect with MonoChat for Facebook?
You can connect your Facebook Page and Messenger to MonoChat to manage conversations in a shared inbox, automate replies, route chats to teams, and track performance with analytics.
Does MonoChat support comment-to-DM automation?
Yes. You can automate workflows that turn post comments into private Messenger conversations (comment-to-DM), qualify leads, and continue the journey with bots or human agents.
Can multiple agents reply from the same Facebook Page?
Yes. MonoChat provides a team inbox with assignment and routing, so multiple agents can collaborate on the same Page while keeping ownership and visibility across conversations.
Can I share products and a catalog inside Messenger chats?
Yes. You can sync or add your product catalog and share products directly in chat, helping customers browse items, ask questions, and move faster toward purchase.
What automations can I build for Messenger?
Common automations include instant replies, FAQs, lead qualification, routing by intent, business-hour flows, campaign follow-ups, and handoff rules to live agents when needed.
How do I measure performance on Facebook and Messenger?
MonoChat includes analytics and reporting for engagement, response performance, and conversion-related metrics so you can understand what drives sales and support efficiency.
Will customers see responses as coming from my Page?
Yes. Replies are sent through your connected Facebook Page/Messenger identity, so customers experience a consistent brand presence while your team works in MonoChat.
How long does it take to set up?
Setup is typically quick: connect your Facebook Page, enable Messenger inboxing, configure routing/automation, then optionally add a catalog and comment workflows.

Increase Your Social Sales with Facebook Business

Bring your Facebook Page and Messenger into one inbox. Automate replies, convert comments to DMs, and sell faster with MonoChat.

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