WhatsApp Business API Sell, support and automate on WhatsApp.

The WhatsApp Business API, officially called the WhatsApp Business Platform, is Meta’s interface for businesses that need more than the WhatsApp Business app: several agents on one number, chatbots, template messages, bulk campaigns and integrations. It has no app of its own, so you use it through a platform such as MonoChat.

The WhatsApp Business app is built for one person on one phone. The API connects your number to software like MonoChat, so a whole team can reply from a shared inbox, automate answers with a chatbot and send approved templates at scale. With Coexistence you can use both on the same number.

MonoChat’s Basic plan is free forever and includes 1,000 outgoing messages a month, one channel and one user; incoming messages are never counted. WhatsApp may charge its own messaging fees according to Meta’s pricing, and MonoChat does not apply markup on channel provider fees.

Yes. You can send approved template messages to segmented contact lists for campaigns, announcements and reminders, and every reply lands in your team inbox. WhatsApp requires that recipients have opted in to receive messages from your business.

Yes. You can connect an AI assistant to your WhatsApp number to answer frequently asked questions, qualify leads and track orders, and build guided journeys in the visual workflow builder. The chatbot hands the conversation to an agent when a person is needed.

Coexistence lets you use the same WhatsApp number in the WhatsApp Business App and on the WhatsApp Business Platform (API) at the same time, so you can keep mobile usage while scaling support and automation in MonoChat.

No. With Coexistence, you can onboard your existing WhatsApp Business App number to the API flow without changing the number. Availability depends on eligibility and region.

Your existing chat history in the WhatsApp Business App stays in the app. Depending on what is supported for your setup, MonoChat may offer optional history import for better continuity in the team inbox.

Yes. MonoChat provides a shared team inbox with routing and assignment, so multiple agents can collaborate on the same WhatsApp number while keeping conversation ownership and visibility.

Yes. You can create and manage template messages, send rich media templates, and run interactive WhatsApp Flows (e.g., lists, forms, guided journeys) to drive sales and support.

Yes. If WhatsApp Calls are available for your account, MonoChat can help you manage calls in context, tag outcomes, and link call activity with messaging flows for complete visibility.

Onboarding time depends on your Meta/WhatsApp account status and business verification. MonoChat guides you through connecting your business account, number setup, and templates so you can go live as fast as possible.

Not always. Coexistence availability depends on Meta policy, account eligibility, and region. If you share your business details, we can confirm the best setup path for your number.