WhatsApp Business API
NEW · App + API on the same number

Sell, support and automate on WhatsApp.

Connect WhatsApp Business API to MonoChat. Keep your number, manage conversations with your team, automate replies and scale customer operations.

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Hi! Can I use WhatsApp App and API together?
10:01
Yes. With Coexistence, you can keep using the WhatsApp Business App while MonoChat manages automation and team inbox.
10:01
Can my team reply from the same number?
10:02
Absolutely. Route, assign and automate conversations from one shared MonoChat inbox.
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98%
Message Open Rate
WhatsApp messages are almost always read
3x
Faster Response
Compared to email
60%
Conversion Increase
Higher sales vs traditional methods
24/7
Continuous Service
Automated + live support
New Feature

WhatsApp App + MonoChat. Same number.

Keep using your WhatsApp Business App while MonoChat powers your team inbox, automation, CRM sync and analytics in parallel.

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WhatsApp Business API Features

Use the full power of WhatsApp Business inside MonoChat.

NEW: WhatsApp Coexistence (App + API Together)

Use the same WhatsApp number in the WhatsApp Business App and MonoChat at the same time — without a disruptive migration.

  • Keep using WhatsApp Business App on mobile while your team works in MonoChat
  • No number change — onboard your existing Business App number to the API
  • Messages can echo between App ↔ platform for visibility and continuity
  • Keep your existing chat history in the Business App; optional history import where supported

Official Business Profile

Build trust with your customers with a verified business account

  • Verified profile with green checkmark
  • Business information and contact details
  • Business hours and location information
  • Automated greeting messages

Product Catalog Management

Sell your products easily on WhatsApp

  • Create visual product catalogs
  • Update price and stock information
  • Organize products by category
  • Quick product sharing

Automated Response System

Increase sales with 24/7 customer service

  • Smart chatbot integration
  • FAQ automation
  • Order tracking system
  • Customer segmentation

WhatsApp Call System

Manage WhatsApp calls end-to-end from MonoChat with native WA Call support

  • Native WhatsApp Call (WA Call) support
  • Click-to-call directly from conversations
  • Track call outcomes and tags inside MonoChat
  • Combine calls with messaging flows and templates

Template Messages & Flows

Send automated template messages and interactive flows to engage customers

  • Automated template messages
  • WhatsApp Flow (carousel, flow, list)
  • Interactive message templates
  • Rich media templates

Bulk Messaging & Integration

Send bulk messages and integrate WhatsApp Business with API seamlessly

  • Bulk message campaigns
  • 6-month message history import
  • Contact list synchronization
  • WA Business & API combined usage

How It Works

Start in four simple steps.

01

Create WhatsApp Business Account

Create an official WhatsApp Business account for your business through MonoChat

02

Add Your Product Catalog

Add your products, prices and descriptions to the catalog

03

Configure Chatbot and Automation

Set up a chatbot that automatically responds to customer questions

04

Start Selling

Take orders on WhatsApp and collect secure payments

FAQ

WhatsApp Business API & Coexistence FAQ

Everything you need to know about using the WhatsApp Business App and API together with MonoChat.

What is WhatsApp Coexistence (App + API together)?
Coexistence lets you use the same WhatsApp number in the WhatsApp Business App and on the WhatsApp Business Platform (API) at the same time, so you can keep mobile usage while scaling support and automation in MonoChat.
Do I need to change my WhatsApp number to use the API?
No. With Coexistence, you can onboard your existing WhatsApp Business App number to the API flow without changing the number. Availability depends on eligibility and region.
Will my chat history in the WhatsApp Business App be deleted?
Your existing chat history in the WhatsApp Business App stays in the app. Depending on what is supported for your setup, MonoChat may offer optional history import for better continuity in the team inbox.
Can multiple agents reply to customers from the same number?
Yes. MonoChat provides a shared team inbox with routing and assignment, so multiple agents can collaborate on the same WhatsApp number while keeping conversation ownership and visibility.
Do you support WhatsApp templates, Flows, and rich media?
Yes. You can create and manage template messages, send rich media templates, and run interactive WhatsApp Flows (e.g., lists, forms, guided journeys) to drive sales and support.
Does MonoChat support WhatsApp Calls and tracking outcomes?
Yes. If WhatsApp Calls are available for your account, MonoChat can help you manage calls in context, tag outcomes, and link call activity with messaging flows for complete visibility.
How long does onboarding typically take?
Onboarding time depends on your Meta/WhatsApp account status and business verification. MonoChat guides you through connecting your business account, number setup, and templates so you can go live as fast as possible.
Is Coexistence available in every country and for every account?
Not always. Coexistence availability depends on Meta policy, account eligibility, and region. If you share your business details, we can confirm the best setup path for your number.
Start automating today

Scale WhatsApp Support and Sales with MonoChat

Connect WhatsApp Business API to unify conversations, automate responses and track outcomes in one inbox.

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