Order Status & Returns
Handled Instantly
Deflect WISMO, initiate returns, and automate refunds—across WhatsApp, web chat, and email—without losing the human touch.
Built for the Highest-Volume Questions
The assistant understands common post-purchase intents and guides customers to the fastest next step—automatically.
Instant Order Lookup
Find orders by phone, email, or order ID—then reply with a clear status update.
- Customer verification
- Order timeline summary
- Delivery ETA messaging
- Multi-order handling
Smart Shipping Updates
Proactive updates when orders are shipped, delayed, or delivered—across all channels.
- Carrier tracking sync
- Delay explanations
- Delivery confirmation
- Pickup/locker guidance
Returns & Exchanges
Start returns with policy checks, eligibility rules, and automated labels or instructions.
- Policy-aware responses
- Eligibility validation
- Exchange recommendations
- RMA creation
Refund Automation
Set expectations and trigger refund workflows with status tracking and transparency.
- Refund eligibility
- Partial refunds support
- Payment method handling
- Refund status updates
Proactive Notifications
Reduce inbound messages by notifying customers before they ask.
- Shipment notifications
- Delivery day reminders
- Return received updates
- Refund processed alerts
Safe & Compliant
Protect customer data and keep conversations consistent with your policies.
- Consent & privacy controls
- PII masking patterns
- Audit-friendly logs
- Policy routing
Ready-to-Run Workflows
From WISMO to refunds—each journey is a predictable flow your team can monitor and improve.
- 1 Identify customer
- 2 Find order
- 3 Summarize status + ETA
- 4 Offer next actions (change address / contact carrier)
- 1 Check eligibility
- 2 Confirm item + reason
- 3 Create RMA / provide label
- 4 Send instructions + deadlines
- 1 Validate return received
- 2 Estimate processing time
- 3 Confirm refund method
- 4 Notify when processed
- 1 Understand reason
- 2 Suggest replacement
- 3 Reserve stock
- 4 Confirm swap + shipment
Connect Your Stack
Plug into your store, carriers, and support tools so answers come from real data—not guesses.
Set return windows, exclusions, and escalation rules. When needed, MonoChat hands off to your team with full context.
Turn Post-Purchase Support Into a Revenue Saver
Deflect WISMO, automate returns, and keep customers informed with real-time order and refund workflows inside MonoChat.