Instant Order Lookup
Find orders by phone, email or order ID and reply with a clear, verified delivery status.
- Customer verification
- Order timeline summary
- Delivery ETA messaging
E-commerce Order Automation
Order status and returns, handled instantly.
Answer delivery questions, start return flows and update refund status across WhatsApp, WebChat and email — without making your team repeat the same answers.
-45%
WISMO tickets
2.1x
faster resolution
24/7
order support
Live automation
Your AI checks the order, explains the status and starts the next step.
Customer asks
“Where is my order? Can I change the delivery address?”
MonoChat AI responds
Finds the order, shares delivery ETA, checks address-change eligibility and routes the case when needed.
Status
In transit
Next action
Update sent
Post-purchase automation
Built for your highest-volume questions.
The assistant understands common order, delivery, return and refund intents — then guides customers to the fastest next step.
Smart Shipping Updates
Notify customers when orders are shipped, delayed, out for delivery or completed.
- Carrier tracking sync
- Delay explanations
- Delivery confirmation
Returns & Exchanges
Start return requests with policy checks, eligibility rules and automated instructions.
- Policy-aware responses
- Eligibility validation
- RMA creation
Refund Automation
Set expectations, trigger refund workflows and keep customers updated until completion.
- Refund eligibility
- Partial refund support
- Refund status updates
AI Order Tracking
Answer “Where is my order?” instantly.
Let AI find customer orders, share live delivery updates, explain delays and handle address change requests automatically across WhatsApp and other messaging channels.
Instant answers. Smart follow-ups. Human handover when needed.
Shipping & Delivery Updates
Keep customers updated automatically.
Send proactive shipping notifications, delivery reminders and real-time tracking updates before customers even ask about their orders.
Instant answers. Smart follow-ups. Human handover when needed.
Returns & Exchanges
Automate return requests with AI.
Guide customers through return and exchange flows, validate eligibility automatically, collect return reasons and generate return instructions directly inside the conversation.
Instant answers. Smart follow-ups. Human handover when needed.
Refund Status Automation
Share refund updates automatically.
Answer refund questions instantly, explain refund timelines, notify customers when payments are processed and reduce repetitive support tickets with AI-powered workflows.
Instant answers. Smart follow-ups. Human handover when needed.
Ready-to-run workflows
Predictable flows for messy support cases.
From WISMO to refunds, each journey becomes a structured workflow your team can monitor, improve and escalate when needed.
“Where is my order?”
- 1 Identify customer
- 2 Find active order
- 3 Share ETA
- 4 Offer next actions
Return Request
- 1 Check eligibility
- 2 Confirm item
- 3 Create return request
- 4 Send instructions
Refund Status
- 1 Validate return
- 2 Estimate timing
- 3 Confirm method
- 4 Notify when processed
Exchange Flow
- 1 Understand reason
- 2 Suggest replacement
- 3 Reserve stock
- 4 Confirm shipment
Connected commerce stack
Real answers from real data.
Connect your store, carriers, payment tools and helpdesk so MonoChat answers with live operational context — not guesses.
Shopify
Orders, fulfillment and customer lookup
WooCommerce
Order status and return flows
Shipping Carriers
Tracking events and delivery updates
Helpdesk / CRM
Escalation and ticket handoff
Add the right guardrails.
Set return windows, exclusions, refund rules and escalation logic. When needed, MonoChat hands off to your team with full context.
What this unlocks
Reduce repetitive “Where is my order?” questions
Keep customers informed before they contact support
Route complex cases to agents with full context
Turn returns into structured, measurable workflows
Start automating today
Turn Post-Purchase Support Into a Revenue Saver
Deflect WISMO, automate returns, and keep customers informed with real-time order and refund workflows inside MonoChat.
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