In-Store QR Assistant

In-Store QR Code Chatbot That Turns Scans Into Sales

Let customers scan a QR code to get instant product guidance, comparisons, and support — with seamless handover to your team.

Get Started For Free Chat on WhatsApp

Or start with $150 of credit, enough for a first month of Growth

Nova Sports Business account

Hi! I scanned the QR code on the trail running shoes.

16:20

Welcome to Nova Sports! What would you like to know about them?

16:20

Sizes in stockCare guideTalk to staff

Is size 42 available?

16:21

Trail Runner · Size 42

In stock at this store

Aisle 4 · Shelf B

Yes, it is in this store. Need another colour or a staff member? Just tell me.

16:21

In-Store QR Features

Product guidance, instant answers, and support — right at the shelf

  • Guided Product Discovery

    Help shoppers pick the right item while they’re standing at the shelf.

    • Compare variants
    • Ask needs-based questions
    • Recommend best match
    • Upsell accessories

  • Instant Product Info

    Answer common questions instantly — no staff needed.

    • Specs & features
    • Usage instructions
    • Warranty details
    • Availability & alternatives

  • Support & Troubleshooting

    Reduce returns by helping customers solve issues in chat.

    • How-to guidance
    • Troubleshooting flows
    • Returns & exchanges
    • Escalate to staff

  • Omnichannel Continuity

    Let customers continue the same conversation after they leave the store.

    • WhatsApp follow-up
    • Link to web chat
    • Unified history
    • Human handover

How an In-Store QR Code Chatbot Works

Turn QR scans into conversations in three steps

  1. Place QR Codes

    Add QR codes to shelves, product tags, or receipts to start a chat.

  2. Guide & Answer

    Use MonoChat to recommend products, answer FAQs, and resolve issues instantly.

  3. Convert & Follow Up

    Send links, offers, and post-visit follow-ups to improve conversion and retention.

Ready-made app in the MonoChat Store

Retail

Store Assistant

An AI store desk for shops and chains that shows products and stock per store, takes click & collect reservations, tracks orders, runs a loyalty club with points and coupons, and sends campaign messages.

Install freeSee what it does

Example conversations

In-store QR code chatbot examples

QR codes on shelves, in fitting rooms and on receipts, each opening a chat that helps the shopper right where they are.

  • Comparing two products from a shelf QR code

    A shopper scans the code on a pair of headphones and gets a side-by-side answer, then calls staff for a demo when ready to buy.

    Nova Electronics Business account

    Scanned the QR on the Studio 5 headphones. How are they different from the Studio 3?

    17:02

    Studio 5 vs Studio 3

    ANC · 40 h vs 25 h battery

    $249 vs $179

    Studio 5 adds active noise cancelling and 40 hours of battery (Studio 3: 25 hours). Both fold flat and support USB-C charging.

    17:02

    Can I try the Studio 5 here?

    17:03

    Yes, the demo pair is at the listening bar. Shall I ask a colleague to set it up?

    17:03

    Yes, call staffI will find it

    Yes, call staff

    17:03

    Marco is on his way to the listening bar now.

    17:04

  • Requesting another size from the fitting room

    A QR code in the fitting room lets the shopper ask for a different size without leaving. Staff get the request with the cabin number.

    Nova Fashion Business account

    I am in fitting room 3. Can I get these jeans one size up?

    13:25

    Sure. Which jeans are you trying?

    13:25

    Slim Fit · 30Straight Fit · 30Other

    Slim Fit · 30

    13:25

    Slim Fit Jeans · Indigo · 31

    Fitting room 3

    Ayla · on her way

    Size 31 in the same wash is in stock. Ayla is bringing it to fitting room 3.

    13:26

    Thank you!

    13:26

  • Product setup help from a receipt QR code

    A QR code on the receipt opens a chat at home. The assistant walks the customer through setup and asks for a rating afterwards.

    Lumen Kitchen Typically replies in minutes

    I bought the Barista One yesterday. The descale light is on already. What do I do?

    08:12

    On a new machine that light usually means the water hardness is not set yet. Hold the steam and cup buttons for 3 seconds, then pick your water level.

    08:12

    That workedStill on

    That worked

    08:15

    Great! Your 2-year warranty is registered to this receipt. How was the help today?

    08:15

    ⭐ 5⭐ 4⭐ 3 or less

Keep exploring

First month of Growth on us

Add QR-Powered Assistance to Your Stores

Help shoppers discover the right products, answer questions instantly, and reduce staff load — with MonoChat’s In-Store QR Assistant.

Start with $150 credit Chat on WhatsApp

One code per business • 30 days to redeem • No card needed

$150 to get started.

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