Order Tracking Assistant

Order Tracking Chatbot That Answers “Where Is My Order?” for You

Give customers instant delivery updates, tracking links, and return guidance across WhatsApp, Instagram, and web chat.

Get Started For Free Chat on WhatsApp

Or start with $150 of credit, enough for a first month of Growth

Nova Store Business account

Hi, where is my order?

13:40

Happy to check. Could you share your order number?

13:40

RT-1042

13:41

Order RT-1042

Out for delivery

Arriving today, 14:00–16:00

Your order is on its way. Would you like delivery updates in this chat?

13:41

Yes, notify meTalk to an agent

Order Tracking Features

Instant updates, delivery tracking, and automated support

  • Instant Order Status

    Let customers check their order progress instantly in chat.

    • Order lookup flows
    • Shipment status
    • Estimated delivery info
    • Real-time updates

  • Delivery Tracking

    Share tracking links and delivery details automatically.

    • Carrier tracking links
    • Location updates
    • Delivery reminders
    • Failed delivery alerts

  • Returns & Exchanges

    Guide customers through returns or changes without manual work.

    • Return request flows
    • Policy info
    • Exchange options
    • Agent escalation

  • Unified Support Inbox

    Handle delivery questions across all messaging channels.

    • WhatsApp & Instagram ready
    • Web chat integration
    • Conversation history
    • Human handover

How the Order Tracking Chatbot Works

Launch order tracking automation in three steps

  1. Connect Your Systems

    Link your order or shipping data to MonoChat.

  2. Automate Tracking Replies

    Set up instant responses for order status and delivery questions.

  3. Reduce Support Load

    Answer tracking requests automatically while agents focus on complex issues.

Ready-made app in the MonoChat Store

Retail

Store Assistant

An AI store desk for shops and chains that shows products and stock per store, takes click & collect reservations, tracks orders, runs a loyalty club with points and coupons, and sends campaign messages.

Install freeSee what it does

Example conversations

WhatsApp order tracking chatbot examples

Delays, address changes and damaged parcels: the order questions that usually fill a support queue, resolved in chat.

  • Delivery delay notification with a new time slot

    When a delivery slips, the customer hears first and picks a new slot with one tap. No call to the support line needed.

    Nova Store Business account

    Hi Liam, your order RT-2087 is delayed by one day because of high volume at the courier. Please pick a new delivery slot:

    08:30

    Thu 09:00–12:00Thu 14:00–18:00Pick up in store

    Thu 14:00–18:00

    08:41

    Order RT-2087

    New delivery: Thursday 14:00–18:00

    Tracking updates in this chat

    Done. Sorry for the wait. We will message you when the driver is 30 minutes away.

    08:41

    Your driver is 30 minutes away. Please have your ID ready.

    Thu 15:12

  • Changing the delivery address after ordering

    The assistant checks that the order has not shipped, verifies the customer and updates the address in your order system.

    Atlas Home Typically replies in minutes

    I ordered a bookshelf an hour ago but need it delivered to my office instead.

    11:05

    No problem, it has not shipped yet. Please confirm the email on the order.

    11:05

    hannah.m@mail.com

    11:06

    Thanks Hannah. What is the new address?

    11:06

    24 King Street, 3rd floor, Manchester M2 4LQ

    11:07

    Order AH-5521 updated

    Oak Bookshelf · 24 King Street, 3rd floor

    Delivery Friday 10:00–14:00

    Updated. A new confirmation is on its way to your email.

    11:07

  • Reporting a damaged parcel with a photo

    The customer sends a photo, the assistant opens a case and hands it to a named support agent who ships a replacement the same day.

    Lumen Living Business page

    My lamp arrived today and the glass shade is cracked.

    16:48

    I am sorry to hear that. Could you send a photo of the shade and the box?

    16:48

    📷 2 photos

    16:50

    Case #DM-118

    Arc Floor Lamp · cracked shade

    Assigned to Mia

    Thank you. I have opened a case and passed it to Mia from our support team.

    16:50

    Hi, Mia here. A replacement ships tomorrow morning and the courier will collect the broken one at the same time.

    17:03

    Track replacement

Keep exploring

First month of Growth on us

Reduce Delivery Questions Automatically

Give customers instant order updates, tracking links and return guidance — while reducing support workload with MonoChat.

Start with $150 credit Chat on WhatsApp

One code per business • 30 days to redeem • No card needed

$150 to get started.

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