Save the Sale
Right at Checkout
Assist shoppers during checkout with instant answers, payment guidance, and smart recovery flows — to reduce drop-offs and increase conversions.
Checkout Support Features
Remove friction at the most critical moment: checkout. Help shoppers finish the purchase with confidence.
Instant Checkout Q&A
Answer shipping, returns, sizing, and promo questions without leaving checkout.
- Discount code validation tips
- Shipping & delivery ETA info
- Return policy guidance
- Product/variant clarification
Payment Help & Error Resolution
Guide customers through payment errors and common bank/3DS flows safely.
- 3D Secure / OTP guidance
- Declined payment troubleshooting
- Alternative payment suggestions
- Escalate to human when needed
Abandonment Recovery Automations
Detect hesitation and trigger gentle nudges that bring shoppers back.
- Timed reminders
- FAQ-driven objections handling
- Smart offer routing (optional)
- Channel-specific follow-ups
Safe, Compliant Support
Reduce risk with guardrails that avoid sensitive data collection.
- No card data collection
- PII-safe prompts
- Secure handoff to agents
- Conversation logging & audit trail
How It Works
Launch checkout support in three simple steps
Connect Your Channels
Add your web chat, WhatsApp, Instagram, and other channels into one MonoChat inbox.
Train Checkout Intent Flows
Configure FAQs, payment help scripts, and recovery triggers for checkout moments.
Go Live + Optimize
Measure drop-offs, improve answers, and escalate edge cases to your team seamlessly.
Reduce Checkout Drop-Offs
Help shoppers finish purchases with instant answers, payment guidance, and recovery automations — all from one MonoChat inbox.