MonoChat Features

All the building blocks for AI-powered conversations.

Explore MonoChat features by category: core conversation operations, advanced AI orchestration and deep customization for your business.

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Feature Stack
Conversation OS
AI Native

Capture

Collect every customer conversation from messaging, social, web, SMS and voice channels.

Automate

Use workflows and AI assistants to answer, qualify, route and follow up instantly.

Orchestrate

Connect LLMs, knowledge, APIs, tools and business actions into controlled AI systems.

Operate

Give teams dashboards, ownership, routing, SLAs, analytics and business visibility.

Capture

Collect every customer conversation from messaging, social, web, SMS and voice channels.

Automate

Use workflows and AI assistants to answer, qualify, route and follow up instantly.

Orchestrate

Connect LLMs, knowledge, APIs, tools and business actions into controlled AI systems.

Operate

Give teams dashboards, ownership, routing, SLAs, analytics and business visibility.

Explore Features by Category

MonoChat features are grouped into three layers: operations, AI orchestration and extensibility.

Operations

Core Features

Everything you need to run AI-powered customer conversations, agents and workflows.

Unified Team Inbox
Manage all customer conversations across channels in one inbox.
Workflow Automation
Build event-driven customer journeys with smart automation.
AI Assistants & ChatBots
Deploy AI assistants that answer, guide and qualify customers.
Multi Agent Call Center
Route conversations to agents with ownership, SLAs and visibility.
Business Intelligence
Track conversations, teams, campaigns and AI performance.
View Core Features
Extensibility

Customization & Integrations

Extend MonoChat with custom logic, custom screens, payments and business system integrations.

Custom Functions
Run custom business logic inside conversations and workflows.
Custom Views
Embed business screens and operational panels into MonoChat.
Integration
Connect CRMs, ERPs, APIs and internal business systems.
Payment Integrations
Create payment links and collect payments directly in chat.
AI Knowledge Base
Create scoped AI knowledge from documents, URLs and content.
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Why it matters

Not just chat. A full AI business layer.

MonoChat combines inbox, automation, AI tools, knowledge, analytics and integrations so customer communication becomes a real business operating layer.

Omnichannel team inbox
Workflow automation
AI assistants and chatbots
Custom LLM support
RAG and VectorDB integrations
Custom functions and tools
Custom operational views
Business intelligence dashboards
Start automating today

Build Your AI-Powered Communication Stack.

Explore MonoChat features and start connecting inbox, automation, AI orchestration and integrations in one platform.

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