MonoChat Features
All the building blocks for AI-powered conversations.
Explore MonoChat features by category: core conversation operations, advanced AI orchestration and deep customization for your business.
Or start with $150 of credit, enough for a first month of Growth
Explore features by category
MonoChat features are grouped into three layers: operations, AI orchestration and extensibility.
- Operations
Core Features
Everything you need to run AI-powered conversations.
- Unified Team Inbox
- Workflow Automation
- AI Assistants & ChatBots
- Multi Agent Call Center
- Business Intelligence
- Roles & Permissions
- Appointment Booking
- AI Layer
AI Orchestration
Build and control advanced AI systems.
- Agent Harness
- Custom LLMs
- AI Function Tools
- RAG Orchestration
- VectorDB Integration
- MCP Integration
- Extensibility
Customization & Integrations
Extend MonoChat to fit your business.
- Custom Functions
- Custom Views
- Integration
- Payment Integrations
- AI Knowledge Base
-
Mobile App
Answer every channel from your phone on iOS and Android.
View all: Mobile App
Operations
Core Features
Everything you need to run AI-powered conversations.
-
Unified Team Inbox
Manage all customer conversations across channels in one inbox. -
Workflow Automation
Build event-driven customer journeys with smart automation. -
AI Assistants & ChatBots
Deploy AI assistants that answer, guide and qualify customers. -
Multi Agent Call Center
Route conversations to agents with ownership, SLAs and visibility. -
Business Intelligence
Track conversations, teams, campaigns and AI performance. -
Roles & Permissions
Custom roles that decide what each person can see and do. -
Appointment Booking
Bookings and reminders in the chat, with an app for your industry.
AI Layer
AI Orchestration
Build and control advanced AI systems.
-
Agent Harness
Bring your own agent framework: Claude Agent SDK, OpenAI Agents SDK, Pi or custom. -
Custom LLMs
Connect OpenAI, Anthropic, Google or your own LLM APIs. -
AI Function Tools
Let AI safely call tools, APIs and business actions. -
RAG Orchestration
Build retrieval pipelines with documents, tools and LLMs. -
VectorDB Integration
Store and retrieve embeddings using your preferred VectorDB. -
MCP Integration
Connect AI agents to external MCP-compatible tools.
Extensibility
Customization & Integrations
Extend MonoChat to fit your business.
-
Custom Functions
Run custom business logic inside conversations and workflows. -
Custom Views
Embed business screens and operational panels into MonoChat. -
Integration
Connect CRMs, ERPs, APIs and internal business systems. -
Payment Integrations
Create payment links and collect payments directly in chat. -
AI Knowledge Base
Create scoped AI knowledge from documents, URLs and content.
Mobile App
Answer every channel from your phone on iOS and Android.
Why it matters
Not just chat. A full AI business layer.
MonoChat combines inbox, automation, AI tools, knowledge, analytics and integrations so customer communication becomes a real business operating layer.
- Omnichannel team inbox
- Workflow automation
- AI assistants and chatbots
- Custom LLM support
- RAG and VectorDB integrations
- Custom functions and tools
- Custom operational views
- Business intelligence dashboards
FAQ
Questions about MonoChat features
How the feature set is organized and what you can build with it.
What features does MonoChat include?
MonoChat features come in three groups. Core Features cover the unified team inbox, workflow automation, AI assistants and chatbots, the multi-agent call center and business intelligence. AI Orchestration covers custom LLMs, AI function tools, RAG, VectorDB and MCP integration. Customization & Integrations covers custom functions, custom views, integrations, payments and the AI knowledge base.
Do the features work on every channel?
Yes. Inbox, automation and AI sit in a shared layer above the channels, so the same assistant or workflow can serve WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, web chat, SMS and voice conversations.
Can I bring my own AI key?
Yes. You can connect your own keys for providers such as OpenAI, Anthropic and Google, or your own LLM endpoint, and control your AI costs on every plan.
Do I need developers to use MonoChat?
No. Channels, the inbox, assistants and workflows are set up without code. Developers are only needed when you want custom functions, custom views or integrations with your internal systems.
Is there a free plan to try the features?
Yes. The Basic plan is free forever with 1,000 outgoing messages a month, one channel and one user. See the pricing page for Growth and Enterprise.
First month of Growth on us
Build your AI-powered communication stack.
Explore MonoChat features and start connecting inbox, automation, AI orchestration and integrations in one platform.
One code per business • 30 days to redeem • No card needed