All-in-One Conversational AI Platform
for Modern Businesses
Build AI assistants, automate workflows, and manage omnichannel conversations from a single platform.
MonoChat Capabilities
Everything you need to build, automate, and scale customer communication.
Unified Team Inbox
Shared Inbox for Teams
Centralize all conversations into one shared inbox and collaborate in real time without switching between tools.
Key Benefits:
- • Single inbox for all channels
- • Conversation assignment
- • Internal notes
- • SLA friendly
Multi-Agent Call Center
Build Your Support & Sales Team
Add unlimited agents, define roles, and manage workloads with advanced permission controls.
Key Benefits:
- • Role-based access
- • Agent performance tracking
- • Conversation handoff
- • Scalable teams
AI Assistants & Chatbots
Automate Conversations with AI
Build AI-powered chatbots and assistants for sales, support, and operations.
Key Benefits:
- • LLM-powered bots
- • Human + AI hybrid
- • Multilingual
- • 24/7 automation
Workflow Automation
No-Code & Low-Code Automation
Design business logic with conditional flows, triggers, and actions.
Key Benefits:
- • Drag & drop flows
- • Conditional logic
- • Event-based triggers
- • End-to-end automation
Custom Functions
Build Your Own Logic Blocks
Write reusable backend functions to extend flows, call external APIs, run background jobs, and power AI tools with custom logic.
Key Benefits:
- • Use functions as nodes inside flows
- • Call any external API
- • Create cron & scheduled jobs
- • Build AI tool functions
- • Power custom screens & views
Custom Views
Build Custom Screens Inside MonoChat
Build internal apps, dashboards, and operational screens with MonoChat’s SDK — bring your workflows, data, and tools into one workspace.
Key Benefits:
- • Custom screens, widgets & inputs
- • Dashboards & KPI reporting
- • Real-time data sync & actions
- • Embed tools into agent workspace
- • Works with Custom Functions
Custom LLMs
Bring Your Own Model Provider
Connect your preferred LLM providers via API credentials — OpenAI, Anthropic, Google, Azure OpenAI, or your own model gateway.
Key Benefits:
- • Connect providers via API keys
- • Use multiple models across workspaces
- • Hybrid routing & fallback setup
- • Monitor usage & performance
- • Enterprise-ready security controls
AI Function Tools
Make LLMs Take Action
Build safe, reusable tool functions so AI assistants can call APIs, query systems, run workflows, and trigger real actions — with control.
Key Benefits:
- • Turn prompts into real actions
- • Connect AI to your systems via tools
- • Validation, permissions & guardrails
- • Structured inputs/outputs (JSON)
- • Logs, retries & error handling
MCP Integration
Connect to Any MCP Server
Plug MonoChat into external MCP servers to give AI assistants instant access to tools, data sources, and actions — without one-offs.
Key Benefits:
- • Connect to any MCP server
- • Bring 3rd-party tools into MonoChat
- • Secure auth & permissions
- • Standardized tool discovery
- • Works with AI Function Tools
VectorDB Integration
Embedded or Bring Your Own VectorDB
Choose MonoChat’s embedded vector databases or connect your own VectorDB provider. Keep embeddings secure and where you prefer.
Key Benefits:
- • Use embedded VectorDBs inside MonoChat
- • Connect any external VectorDB via credentials
- • Data residency & ownership control
- • Secure storage for embeddings
- • Optimized for RAG & retrieval
RAG Orchestration
Design Custom Retrieval Pipelines
Build end-to-end RAG pipelines by chaining VectorDB, AI tools, and custom LLMs into stateful workflows.
Key Benefits:
- • Connect any VectorDB or use embedded
- • Build tool-based retrieval & actions
- • Multi-step, multi-model RAG chains
- • Stateful workflows & routing logic
- • Production controls & observability
AI Knowledge Base
Structured Knowledge from Unstructured Data
Turn PDFs, files, websites, and documents into scoped, searchable AI knowledge with configurable embeddings.
Key Benefits:
- • Upload PDFs, Excel, web pages, text
- • Scoped knowledge domains
- • Configurable embedding pipeline
- • Works with any VectorDB
- • Feeds RAG & AI agents
Integrations
Extend MonoChat with Your Systems
Connect MonoChat to your backend, CRM, ERP, or any external API.
Key Benefits:
- • REST API calls
- • Webhook support
- • Serverless functions
- • Custom business logic
Payment Integrations
Collect Payments Inside Chat
Generate payment links with your provider keys, send them in chat, and track collections — fully automatable.
Key Benefits:
- • Pre-built integrations with popular providers
- • Create & send payment links in chat
- • Track invoices, collections & statuses
- • Customer balance & receivables tracking
- • Works with AI tools & workflows
Business Intelligence (BI)
Dashboards, Insights & AI Analytics
Turn conversations + business data into actionable BI dashboards. Build KPIs, track performance, and run AI analysis from one workspace.
Key Benefits:
- • Unified BI dashboards across channels & teams
- • Conversation intelligence & agent analytics
- • Revenue, funnel & campaign performance tracking
- • Predictive insights with tools
- • Exportable reports & scheduled insights
Why Businesses Choose MonoChat
Traditional tools vs AI-native conversational platform
Traditional Methods
- Single channel communication
- Manual customer service
- Fragmented reporting
- Complex integration
- Limited working hours
- Basic security
- Separate payment systems
- Limited analytics
With MonoChat
- Omnichannel inbox
- AI-powered automation
- Unified analytics dashboard
- Plug-and-play integration
- 24/7 uninterrupted service
- Enterprise security
- Payments inside chat
- Advanced business intelligence
Build Your AI-Powered Communication Stack
MonoChat helps businesses centralize conversations, automate workflows, and deploy AI assistants without rebuilding their entire tech stack.
Simplify operations, improve response quality, and scale support and sales with an AI-native, unified workspace.
Try MonoChat for Your Business
Explore MonoChat features and start building your conversational stack in minutes — from inbox to automation and BI.