WhatsApp Sales Assistant

WhatsApp Sales Assistant That Turns Chats Into Purchases

Guide shoppers to the right products, run promos, and automate order updates — with seamless human handover in one inbox.

Get Started For Free Chat on WhatsApp

Or start with $150 of credit, enough for a first month of Growth

Nova Store Business account

Hi, do you have the black jacket in medium?

15:10

Yes, medium is in stock. Would you like delivery or store pickup?

15:10

DeliveryStore pickup

Pickup today, please.

15:11

Black Jacket · M

Pickup today · City Centre store

Payment link ready

Reserved for you. Pay securely with the link below and collect it at the counter.

15:11

Pay now

WhatsApp Sales Features

Product discovery, promos, tracking — built for retail teams

  • Guided Product Discovery

    Help customers find the right product in minutes—inside WhatsApp.

    • Category & intent prompts
    • Size/variant questions
    • Product cards & links
    • Upsell & cross-sell

  • Promos & Campaign Flows

    Run segmented promo journeys and recover abandoned intent.

    • Coupon delivery
    • Broadcast-ready journeys
    • Triggered follow-ups
    • A/B-ready messaging

  • Order Updates & Tracking

    Automate “where is my order?” with instant, accurate updates.

    • Status notifications
    • Shipping updates
    • Returns guidance
    • Escalate to an agent

  • Human Handover in One Inbox

    Route chats to your team when needed—without losing context.

    • Team routing & tagging
    • Unified customer history
    • Notes & assignments
    • SLA-ready workflows

How the WhatsApp Sales Assistant Works

Launch WhatsApp selling in three steps

  1. Connect WhatsApp Business

    Bring WhatsApp conversations into MonoChat with a unified inbox.

  2. Build Sales Journeys

    Set up product discovery, promos, and checkout flows with automation.

  3. Convert & Retain

    Support customers, track orders, and re-engage shoppers automatically.

Ready-made app in the MonoChat Store

Retail

Store Assistant

An AI store desk for shops and chains that shows products and stock per store, takes click & collect reservations, tracks orders, runs a loyalty club with points and coupons, and sends campaign messages.

Install freeSee what it does

Example conversations

WhatsApp sales assistant examples

Product picks, gift orders and high-value sales handled in WhatsApp, with a person stepping in when the sale needs one.

  • Showing product options and taking payment on WhatsApp

    The assistant sends matching products as cards, confirms size and stock, and closes with a payment link in the same chat.

    Nova Store Business account

    Looking for white leather sneakers under $120.

    13:02

    Court Classic · White

    Full-grain leather · sizes 36–46

    $109

    Here are our two best sellers in that range:

    13:02

    Metro Low · White/Gum

    Leather + suede · sizes 37–45

    $118

    13:02

    Court ClassicMetro Low

    Court Classic, size 39

    13:04

    Size 39 is in stock. Delivery takes 1–2 days, or pick it up today.

    13:04

    Pay $109 · deliveryPay $109 · pickup

  • Ordering a gift with wrapping and a delivery date

    The AI answers the gift questions, adds wrapping and a card message, and confirms delivery before the date that matters.

    Lumen Beauty Business account

    I want to send the Rose perfume gift set to my mum. Can it arrive by Friday?

    16:20

    Yes. Order before 18:00 today and it arrives Thursday. Would you like gift wrapping and a card?

    16:20

    Wrap + card ($5)No wrapping

    Wrap + card ($5)

    16:21

    What should the card say?

    16:21

    Happy birthday Mum, love you lots! – Anna

    16:22

    Rose Gift Set · gift wrapped

    Card: “Happy birthday Mum, love you lots! – Anna”

    $89 · arrives Thursday

    All set. Pay with the link below and we will send tracking here.

    16:22

    Pay $89

  • Handing a high-value sale to a sales advisor

    For a large purchase the assistant gathers the essentials, then a named advisor takes over and offers a video call to show the product.

    Atlas Home Business account

    I am interested in the Aria 3-piece living room set. What payment options do you have?

    11:15

    The Aria set is $3,450 and comes in 4 fabrics. For an order of this size, let me connect you with an advisor who can go through options and delivery with you.

    11:15

    Hi, I am Olivia from Atlas Home. I can show you the fabrics on a video call from our showroom. When suits you?

    11:19

    Today 17:00Tomorrow 10:00Message me instead

    Today 17:00

    11:20

    Video call with Olivia

    Today 17:00 · Aria living room set

    Link sent 10 minutes before

    Booked. I will bring the fabric samples to the call.

    11:20

Keep exploring

First month of Growth on us

Start Selling on WhatsApp with MonoChat

Guide customers from first message to purchase, automate promos and order updates, and hand over to your team when it matters.

Start with $150 credit Chat on WhatsApp

One code per business • 30 days to redeem • No card needed

$150 to get started.

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