Turn WhatsApp Chats
Into Purchases
Guide shoppers to the right products, run promos, and automate order updates — with seamless human handover in one inbox.
WhatsApp Sales Features
Product discovery, promos, tracking — built for retail teams
Guided Product Discovery
Help customers find the right product in minutes—inside WhatsApp.
- Category & intent prompts
- Size/variant questions
- Product cards & links
- Upsell & cross-sell
Promos & Campaign Flows
Run segmented promo journeys and recover abandoned intent.
- Coupon delivery
- Broadcast-ready journeys
- Triggered follow-ups
- A/B-ready messaging
Order Updates & Tracking
Automate “where is my order?” with instant, accurate updates.
- Status notifications
- Shipping updates
- Returns guidance
- Escalate to an agent
Human Handover in One Inbox
Route chats to your team when needed—without losing context.
- Team routing & tagging
- Unified customer history
- Notes & assignments
- SLA-ready workflows
How It Works
Launch WhatsApp selling in three steps
Connect WhatsApp Business
Bring WhatsApp conversations into MonoChat with a unified inbox.
Build Sales Journeys
Set up product discovery, promos, and checkout flows with automation.
Convert & Retain
Support customers, track orders, and re-engage shoppers automatically.
Start Selling on WhatsApp with MonoChat
Guide customers from first message to purchase, automate promos and order updates, and hand over to your team when it matters.