WebChat

Transform WebChat to Business,
Experience Mobile

Transform your WebChat profile to a Business profile with MonoChat. Communicate instantly from iOS and Android, collect feedback, and access post-service employee reports.

Get Started For Free Chat on WhatsApp

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WebChat Business

Live

Mehmet Arslan

Can you share today’s report?

Ayşe Demir

Customer feedback looks great ✅

Customer Support

New request: order status

Today’s Satisfaction

★★★★★

“Fast replies and helpful support.”

Try WebChat

100%

Cross-Platform

Full compatibility on iOS and Android devices

Real-time

Sync

Instant synchronization across all devices

24/7

Access

Uninterrupted customer communication

95%

Customer Satisfaction

High user experience scores

WebChat Business Features

Elevate your website chat experience to business level with MonoChat.

Multi-Platform Support

Seamless experience on iOS and Android devices.

• Native iOS application
• Android app support
• Cross-platform sync
• Real-time notifications

Business Profile

Transform your WebChat profile into a professional business profile.

• Verified business badge
• Company branding
• Professional appearance
• Custom settings

Instant Communication

Real-time messaging with your customers.

• Instant messaging
• File sharing
• Media support
• Emoji and stickers

Feedback System

Easily manage customer feedback.

• Rating system
• Customer reviews
• Satisfaction surveys
• Feedback analytics

Detailed Reporting

Instant access to post-service employee reports.

• Performance metrics
• Employee reports
• Service analytics
• Customer insights

System Integration

Seamless integration with your existing systems.

• API connections
• CRM integration
• Database sync
• Third-party tools

How It Works

Go live with WebChat in four simple steps.

Convert Your WebChat Profile to Business

Upgrade your existing WebChat profile to a MonoChat Business account.

Activate iOS and Android Apps

Install native apps for access from mobile devices.

Configure Feedback System

Activate customer satisfaction and feedback systems.

Start Using Reporting Dashboard

Benefit from detailed analytics and reporting system.

FAQ

WebChat FAQ

Installation, routing, feedback, integrations, reporting, and security — answered.

How do I add WebChat to my website?

MonoChat provides a lightweight widget snippet you can embed on your website. Once installed, conversations start flowing into your team inbox instantly.

Can I route chats to the right team or agent?

Yes. You can assign, tag, and route conversations with rules (team, queue, business hours). You can also hand off from automation to human agents when needed.

Does WebChat support file uploads and rich messages?

Yes. Customers can send files and media in chat, and your team can respond with rich content depending on your configuration.

Can I collect customer feedback and satisfaction ratings?

Yes. You can enable feedback collection (ratings, surveys) after conversations and track satisfaction trends in reporting.

Is WebChat mobile-friendly?

Yes. The widget is responsive and works well on mobile and desktop websites so customers can chat from any device.

Can I connect WebChat to my CRM or other systems?

Yes. Use integrations, APIs, and workflows to sync conversations, create leads/tickets, and push data to your existing tools.

How do I track performance and reporting?

MonoChat includes analytics for response times, volumes, satisfaction, and agent performance—so you can monitor and improve operations.

Is WebChat secure for customer communication?

MonoChat supports role-based access, workspace controls, and operational guardrails. You can also control what data is collected and stored.

Start Professional Communication with WebChat

Add WebChat to your site, manage conversations in one inbox, and access reporting and feedback with MonoChat.