WebChat

Website Live Chat Widget with an AI Chatbot Built In

Add a live chat widget to your website. An AI assistant answers visitors around the clock and hands the conversation to your team, in the same inbox as WhatsApp, Instagram and your other channels.

Get Started For Free Chat on WhatsApp

Or start with $150 of credit, enough for a first month of Growth

  • One embed snippet
  • AI chatbot
  • Human handover
  • Mobile-friendly
Nova Home Online

Hi, how long does delivery take?

15:12

Hello! Standard delivery takes 2–3 business days. Would you like me to check a specific order?

15:12

Track my orderTalk to an agent

I would like to talk to an agent, please.

15:13

Handing over to support

Emma · Support team

Chat history shared

Emma is joining now. She can see our conversation so far.

15:13

Live Chat Widget Features

Everything you need to run website live chat with AI and your team.

  • Embeddable Chat Widget

    Add the widget to any website with a lightweight snippet.

    • Lightweight embed snippet
    • Responsive on mobile and desktop
    • Company branding and custom settings
    • File and media sharing

  • AI Chatbot for Your Website

    An AI assistant answers visitor questions around the clock.

    • Answers from your knowledge base
    • Lead capture and qualification
    • Order and booking questions
    • Handover to a live agent

  • Shared Team Inbox

    Web chats land next to WhatsApp, Instagram and every other channel.

    • Assignment, tags and routing rules
    • Business-hours flows
    • One history per customer
    • iOS and Android apps for agents

  • Feedback System

    Collect ratings and surveys after each conversation.

    • Rating system
    • Customer reviews
    • Satisfaction surveys
    • Feedback analytics

  • Detailed Reporting

    Track response times, volumes and agent performance.

    • Performance metrics
    • Employee reports
    • Service analytics
    • Customer insights

  • System Integration

    Connect web chat to your CRM and business systems.

    • API connections
    • CRM integration
    • Workflows and webhooks
    • Third-party tools

From visitor to customer

Turn website visitors into conversations your team can close

Every web chat arrives with its context and history. The AI assistant answers first, and your agents step in for the conversations that need them.

  • AI first response, agent handover on request
  • Routing by team, queue and business hours
  • Leads and tickets created in your CRM through integrations
  • Satisfaction ratings after each conversation
AI assistants and chatbots Unified team inbox

Team inbox

All channels
  • Website visitor · WebChat Which plan fits a team of five?
  • Sara A. · WhatsApp Is the linen shirt available in medium?
  • Deniz K. · Instagram Can I book for Friday at 6pm?
  • Omar H. · Messenger Please reserve the black pair.
  • Lina M. · TikTok Do you deliver tomorrow?

How to Add Live Chat to Your Website

Go live with WebChat in four simple steps.

  1. Create Your MonoChat Account

    Sign up for free and add WebChat as a channel.

  2. Embed the Widget

    Paste the widget snippet into your website.

  3. Set Up AI and Routing

    Connect an AI assistant, define business hours and route chats to the right team.

  4. Chat and Measure

    Answer visitors from the team inbox and follow satisfaction and performance in reports.

Go deeper

WebChat features in detail

Each capability has its own guide with examples, setup steps and FAQs.

FAQ

Website Live Chat FAQ

Installation, routing, feedback, integrations, reporting, and security — answered.

How do I add WebChat to my website?

MonoChat provides a lightweight widget snippet you can embed on your website. Once installed, conversations start flowing into your team inbox instantly.

Can I route chats to the right team or agent?

Yes. You can assign, tag, and route conversations with rules (team, queue, business hours). You can also hand off from automation to human agents when needed.

Does WebChat support file uploads and rich messages?

Yes. Customers can send files and media in chat, and your team can respond with rich content depending on your configuration.

Can I collect customer feedback and satisfaction ratings?

Yes. You can enable feedback collection (ratings, surveys) after conversations and track satisfaction trends in reporting.

Is WebChat mobile-friendly?

Yes. The widget is responsive and works well on mobile and desktop websites so customers can chat from any device.

Can I connect WebChat to my CRM or other systems?

Yes. Use integrations, APIs, and workflows to sync conversations, create leads/tickets, and push data to your existing tools.

How do I track performance and reporting?

MonoChat includes analytics for response times, volumes, satisfaction, and agent performance—so you can monitor and improve operations.

Is WebChat secure for customer communication?

MonoChat supports role-based access, workspace controls, and operational guardrails. You can also control what data is collected and stored.

Keep exploring

First month of Growth on us

Start Professional Communication with WebChat

Add WebChat to your site, manage conversations in one inbox, and access reporting and feedback with MonoChat.

Start with $150 credit Chat on WhatsApp

One code per business • 30 days to redeem • No card needed

$150 to get started.

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