Store Locator Chatbot

Store Locator Chatbot That Finds the Nearest Store Instantly

Guide shoppers to the right location with maps, opening hours and directions — directly inside chat.

Get Started For Free Chat on WhatsApp

Or start with $150 of credit, enough for a first month of Growth

Nova Store Business account

Which of your stores is closest to me?

17:05

Share your location or type your area and I will find it for you.

17:05

Share location

I am near the city centre.

17:06

Nova Store City Centre

1.2 km away · Open until 22:00

Tap for directions

This is your nearest store. Would you like directions or today's stock for a product?

17:06

Store Locator Features

Location discovery, directions and automation — built for retail teams

  • Nearest Store Detection

    Guide customers to the closest branch using location-aware chat.

    • Geo-based routing
    • Location sharing
    • Map links
    • Distance-based results

  • Opening Hours & Availability

    Show real-time store hours and availability directly in chat.

    • Working hours info
    • Holiday schedules
    • Peak time alerts
    • Instant responses

  • Branch Details & Services

    Share services, contact info and directions for each location.

    • Phone & address cards
    • Directions link
    • Store features
    • Branch highlights

  • Omnichannel Locator

    Answer location queries across WhatsApp, Instagram and web chat.

    • Unified inbox
    • Agent takeover
    • Conversation history
    • Automated routing

How the Store Locator Chatbot Works

Launch store finder automation in three steps

  1. Add Store Locations

    Upload branch data, addresses and service details into MonoChat.

  2. Enable Location Flows

    Create automated store finder journeys inside your messaging channels.

  3. Guide Customers Instantly

    Send maps, hours and directions automatically from one inbox.

Ready-made app in the MonoChat Store

Retail

Store Assistant

An AI store desk for shops and chains that shows products and stock per store, takes click & collect reservations, tracks orders, runs a loyalty club with points and coupons, and sends campaign messages.

Install freeSee what it does

Example conversations

Store locator chatbot examples

Holiday hours, branch stock and accessibility questions answered with a location pin and a reservation, not a phone call.

  • Checking store opening hours on a public holiday

    Holiday hours come straight from your store data, so the answer is right for each branch and the shopper does not make a wasted trip.

    Nova Store Business account

    Are you open on New Year's Day?

    19:22

    Open on 1 January

    Harbour Mall 12:00–18:00 · Airport 08:00–22:00

    All other stores closed

    Most stores close on 1 January, but two are open with shorter hours:

    19:22

    And on 2 January?

    19:23

    All stores are back to normal hours on 2 January, from 10:00 to 21:00.

    19:23

    Find my nearest store

  • Finding which store has a product in stock

    The shopper shares a location, sees which nearby branches have the size and reserves it at the closest one with directions.

    Nova Fashion Business account

    Which store near me has the blue linen shirt in L?

    11:40

    Let me check. Please share your location.

    11:40

    Share location

    📍 Location shared

    11:41

    Linen Shirt · Blue · L

    Queen Street 0.8 km (2 left) · Parkside 2.4 km (5 left)

    $59

    Two stores near you have size L:

    11:41

    Reserve at Queen StreetReserve at Parkside

    Reserve at Queen Street

    11:42

    Nova Fashion Queen Street

    0.8 km · Open until 21:00

    Tap for directions

    Reserved until 20:00 today. Here are directions to Queen Street.

    11:42

  • Finding a store with parking and step-free access

    The assistant filters branches by the facilities the shopper needs and offers a staff member at the entrance on arrival.

    Atlas Home Typically replies in minutes

    Which of your stores has parking and step-free access? I use a wheelchair.

    15:05

    Three stores have both. Which area suits you?

    15:05

    NorthCity centreSouth

    North

    15:06

    Atlas Home Northgate

    Free parking · 6 accessible bays · lifts to all floors

    Open 09:00–20:00

    Northgate is your best option. Would you like a colleague to meet you at the entrance?

    15:06

    Yes, pleaseNo, thanks

    Yes, please. Around 11:00 tomorrow.

    15:07

    Done. Sam from the Northgate team will meet you at the main entrance at 11:00.

    15:07

Keep exploring

First month of Growth on us

Guide Shoppers to the Right Store

Let customers find nearby locations, opening hours and directions instantly — all from one MonoChat inbox.

Start with $150 credit Chat on WhatsApp

One code per business • 30 days to redeem • No card needed

$150 to get started.

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