Multi Agent Call Center
Multi-agent call center software for teams that answer together.
Group your employees, instantly access customer history and maximize service quality with multi-agent support.
Or start with $150 of credit, enough for a first month of Growth
Hi, I was charged twice on my last invoice.
09:41
Sorry about that, Omar. I am connecting you with our billing team now.
09:41
Hi Omar, this is Selin from billing. I can see both charges and your earlier messages.
09:43
Great. Can you refund one of them?
09:43
Refund started
Duplicate charge · Invoice 1042
Owner: Selin · Billing team
Done. I will message you here when it is completed.
09:44
Call Center Capabilities
All features needed for enterprise-level call center management in a single platform
- Agent Monitoring
Agent Management
Group your team members, assign permissions and track their performance
- Team-based grouping
- Role and permission definition
- Working hours management
- Performance monitoring
- Channels in one history
Conversation History
Instantly access customer history and serve without losing context
- Complete chat history
- Cross-channel history
- Customer profile view
- Interaction timeline
- Canned replies
Quick Response System
Minimize response times with ready templates and smart suggestions
- Canned responses
- Smart suggestions
- Template library
- Auto-completion
- Shared team inbox
Multi-Agent
Multiple agents can work simultaneously with load balancing
- Concurrent handling
- Load balancing
- Agent availability
- Skill-based routing
- Skill-based routing
Smart Routing
Automatically route customer queries to the most suitable agent
- Skill-based routing
- Priority queuing
- VIP customer handling
- Escalation management
- SLA dashboards
Performance Analytics
Optimize your call center performance with detailed reporting
- Real-time dashboards
- Agent KPIs
- Customer satisfaction
- SLA monitoring
Automated Workflow Management
Minimize manual operations with AI-powered automation
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Intelligent Routing
Route incoming messages to the most suitable agent based on customer profile
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Context Loading
Automatically load customer history and previous interactions to agent
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Response Assistance
Provide quick response options with smart suggestions and templates
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Quality Assurance
Check response quality and track customer satisfaction
Performance Boost with MonoChat
Results of switching from traditional call center solutions to MonoChat
| Area | With MonoChat | Before | What changes |
|---|---|---|---|
| Channels | One inbox | Separate apps | Every channel in one place |
| Customer Context | Full history | Scattered | Cross-channel timeline |
| After Hours | 24/7 AI | Unanswered | AI answers, agents take over |
| Assignment | Automatic | Manual | Skill-based routing |
Keep exploring
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Unified Team Inbox
Manage all customer conversations across channels in one inbox. -
Workflow Automation
Build event-driven customer journeys with smart automation. -
AI Assistants & ChatBots
Deploy AI assistants that answer, guide and qualify customers. -
Business Intelligence
Track conversations, teams, campaigns and AI performance.
First month of Growth on us
Boost Your Call Center Efficiency
Professionalize your customer service with MonoChat, optimize agent performance and maximize customer satisfaction.
One code per business • 30 days to redeem • No card needed