Use WhatsApp Business App and API together.
Keep your existing WhatsApp experience while unlocking AI agents, shared team inboxes, automation and CRM-connected workflows on the same number.
Keep the app. Add the power of the API.
WhatsApp Coexistence lets your business keep the familiar mobile app experience while MonoChat adds automation, AI and team operations.
Keep Using WhatsApp Business App
Continue using the familiar WhatsApp Business App while adding MonoChat’s team inbox, automation and AI capabilities.
- Same number experience
- Mobile app continuity
- No forced migration
Add a Shared Team Inbox
Bring customer conversations into MonoChat so teams can collaborate, assign owners and track every interaction clearly.
- Shared visibility
- Team assignment
- Conversation ownership
Activate AI and Automation
Use AI assistants, workflows and smart routing on top of your existing WhatsApp number without changing how customers reach you.
- AI replies
- Workflow triggers
- Smart routing
Sync Data With Your Systems
Connect WhatsApp conversations to your CRM, helpdesk, payment systems and internal tools with structured data flow.
- CRM sync
- Ticket creation
- Custom API actions
One number. Multiple ways to work.
Use the WhatsApp Business App for familiar mobile conversations while your team, AI agents and automations work through MonoChat on the same number.
Let teams respond without losing the personal touch.
Bring conversations into MonoChat, assign owners, collaborate internally and keep the customer experience consistent across mobile app and API-powered workflows.
Add AI workflows without changing your WhatsApp habits.
Automate replies, qualify leads, route conversations and trigger workflows while keeping the familiar WhatsApp Business App experience active.
Add modern workflows without changing your WhatsApp habits.
Keep WhatsApp Business App usage active while MonoChat brings structure, automation and visibility to every customer journey.
Mobile + API Together
- 1 Keep existing number
- 2 Connect API access
- 3 Use app normally
- 4 Run MonoChat workflows
Team Inbox Expansion
- 1 Receive conversations
- 2 Assign to team
- 3 Track ownership
- 4 Reply with context
AI-Powered Replies
- 1 Detect customer intent
- 2 Suggest or send replies
- 3 Trigger actions
- 4 Handover when needed
System Sync
- 1 Capture conversation data
- 2 Create CRM records
- 3 Update tickets
- 4 Trigger follow-ups
One WhatsApp number connected to your business systems.
MonoChat can connect WhatsApp conversations to AI agents, team inboxes, CRMs, helpdesks and custom APIs while your mobile app usage continues.
WhatsApp Business App
Keep using the mobile app experience your team already knows.
Team Inbox
Manage conversations with assignment, ownership and visibility.
AI Agents
Answer, qualify and route customers automatically.
CRM & APIs
Sync customer data, notes, tickets and actions with your systems.
No hard switch. No customer confusion.
Keep the number customers already know, preserve familiar app usage and gradually add AI, automation and operational control.
Common coexistence use cases
Use WhatsApp Business App and API Together
Keep your existing WhatsApp number while adding MonoChat AI agents, team inboxes, automations and CRM-connected workflows.