Turn WhatsApp chats into interactive flows.
Collect data, guide customers, trigger workflows and sync every submission with your business systems — directly inside WhatsApp.
More than a form. A full customer journey.
Use WhatsApp Flows to collect structured information, guide customers through decisions and continue every journey with automation.
Static & Dynamic Forms
Launch simple static forms or generate dynamic flows that change based on customer data, product options, availability or previous answers.
- Static form screens
- Dynamic data loading
- Conditional form steps
CRM & System Sync
Send submitted flow data directly to your CRM, helpdesk, ERP, database or internal APIs without manual copy-paste.
- Lead/contact creation
- Ticket updates
- Custom API actions
Route Journeys by Answers
Use flow responses to decide the next step: qualify leads, route cases, trigger automations or hand over to the right team.
- Conditional routing
- Team assignment
- AI-assisted next actions
Applications, Bookings & Sales
Collect applications, sell tickets, receive reservation requests, qualify customers and continue the journey with payment or confirmation steps.
- Application forms
- Ticket sales
- Booking requests
Run surveys directly inside WhatsApp.
Send CSAT, NPS and multi-step feedback forms inside the conversation. Collect responses automatically and sync every answer with your CRM, helpdesk or internal systems.
Collect and qualify leads automatically.
Ask qualification questions, collect customer details, score leads automatically and route high-intent conversations directly to your sales team.
Sell tickets directly inside WhatsApp.
Show event options, collect attendee information, present seating or package choices and continue the journey with secure payment and confirmation flows.
Collect applications without leaving chat.
Receive application details, collect documents, validate required fields and send every submission directly to your CRM or operational systems.
Build guided WhatsApp journeys for every use case.
From surveys to ticket sales, every flow can collect structured answers and trigger the next business action.
CSAT / NPS Survey
- 1 Send survey after chat
- 2 Collect score + comment
- 3 Sync to CRM
- 4 Trigger follow-up if needed
Lead Application
- 1 Ask customer details
- 2 Qualify intent
- 3 Create CRM lead
- 4 Assign sales owner
Ticket Sales
- 1 Show event options
- 2 Collect attendee data
- 3 Send payment link
- 4 Confirm ticket
Document Collection
- 1 Request required fields
- 2 Collect files/details
- 3 Validate submission
- 4 Create case record
Every submitted flow becomes usable business data.
MonoChat can send flow data to CRMs, helpdesks, payment tools and custom APIs — then use that data to continue the journey.
CRM
Create leads, contacts and opportunities from flow submissions.
Helpdesk
Turn form responses into support tickets with full context.
Payments
Continue completed flows with payment links or checkout actions.
Custom APIs
Send flow data to your own backend, ERP or business tools.
Static when simple. Dynamic when needed.
Start with fixed form screens or load dynamic data such as products, tickets, locations, appointment slots and customer records.
Common WhatsApp Flow use cases
Build Interactive WhatsApp Journeys With MonoChat
Create forms, surveys, applications, ticket sales and CRM-connected workflows directly inside WhatsApp.