Unified Team Inbox

Unified team inbox for WhatsApp, Instagram and every channel.

Manage WhatsApp, Instagram, Facebook, Telegram, TikTok and more from a single dashboard. Provide a consistent experience to your customers on every channel and increase your sales.

Get Started For Free Chat on WhatsApp

Or start with $150 of credit, enough for a first month of Growth

MonoChat unified team inbox with WhatsApp, Instagram and web chat conversations in one list

Omni-Channel Capabilities

Advanced features you need to manage all your communication channels from a single platform

  • Unified Inbox

    Manage messages from all communication channels in a single dashboard

    • WhatsApp, Instagram, Facebook unified view
    • Respond from single dashboard
    • Cross-platform chat history
    • Unified customer profile

  • Customer Journey Tracking

    Track which channels your customers come from and their interactions

    • Cross-channel attribution
    • Customer journey mapping
    • Touch-point analysis
    • Conversion funnel tracking

  • Synchronized Campaigns

    Run coordinated marketing campaigns across all channels from a single point

    • Multi-channel campaign launcher
    • Synchronized messaging
    • Platform-specific optimization
    • Real-time performance tracking

  • Brand Consistency

    Provide consistent brand experience and messaging across all channels

    • Unified brand voice
    • Consistent visual identity
    • Template synchronization
    • Brand guideline enforcement

  • Smart Routing

    Automatically route customer queries to the most appropriate channel and agent

    • Channel preference detection
    • Agent skill-based routing
    • Load balancing
    • Priority-based assignment

  • Cross-Sell Optimization

    Create sales opportunities by combining data from different channels

    • Cross-channel recommendations
    • Purchase behavior analysis
    • Upselling opportunities
    • Personalized offers

One customer, one thread

A shared customer history across every channel

When the same customer writes on WhatsApp today and on Instagram tomorrow, your team sees one profile and one timeline, so nobody has to ask the same question twice.

  • Cross-platform chat history on one profile
  • Internal ownership stays clear when the channel changes
  • Agents pick up exactly where the last reply ended
Nova Home Active now

Hi! I asked on WhatsApp yesterday about the oak dining table. Is it back in stock?

16:12

Hi Maya 👋 Yes, I can see your WhatsApp chat. The oak table is back in stock since this morning.

16:12

Perfect, can you hold one for me?

16:13

Oak dining table

Reserved for 48 hours

Assigned to Elif · Sales

Done. Elif from our sales team will send you the delivery options.

16:13

Bulk actions

Handle many conversations and contacts in one go

Select conversations one by one, or select every conversation that matches a filter or status, and act on all of them at once. In CRM, update the profile fields of many contacts together. Useful after a campaign, a busy weekend or a team change.

  • Assign in bulk

    Hand the selected conversations to an agent or to a whole team.

    • Assign to an agent
    • Assign to a team
    • Works on a filtered selection

  • Close in bulk

    Close the selected conversations together and send a closing message.

    • One closing message for all
    • Clears old open chats
    • Keeps the history on each profile

  • Archive or unarchive

    Move finished conversations out of the way, or bring them back when you need them.

    • Archive many at once
    • Unarchive the same way
    • A cleaner working list

  • Pin or unpin

    Keep the conversations that matter at the top of the list, and unpin them when they are done.

    • Pin VIP or urgent chats
    • Unpin in one click
    • Shared view for the team

  • Update contacts in bulk

    In CRM, select contacts, or every contact that matches a filter, and set one or more profile fields for all of them at once.

    • Text, phone, language and list fields
    • Several fields in one step
    • Works on a filtered selection

  • Your own stages

    Add a list field such as Stage with coloured options like New lead, Qualified and Customer, and use it as your pipeline.

    • Change it in bulk or from a flow
    • Start a flow when it changes
    • Filter the inbox and CRM by stage

Roles and permissions

Decide who sees and does what

Create your own roles for the inbox and choose exactly what each one can see and do.

Channels you can answer from one inbox

Connect the channels you use today and add the rest later. Each conversation keeps its channel, its owner and its history.

Easy Integration Process

Connect all your channels to MonoChat and start the omni-channel experience in 4 simple steps

  1. Platform Connection

    Connect your existing WhatsApp, Instagram, Facebook accounts to MonoChat

  2. Unified Dashboard Setup

    Configure the dashboard where you can view all your channels on a single screen

  3. Team & Routing

    Assign your team members and define smart routing rules

  4. Campaign Sync

    Create your first multi-channel campaign and publish across all channels

FAQ

Unified team inbox questions

Quick answers to the most common questions.

What is a unified team inbox?

A unified team inbox is one shared workspace where messages from all your channels arrive. Your team answers, assigns and follows up conversations there instead of switching between separate apps.

Which channels can I manage in the MonoChat inbox?

WhatsApp Business API, Instagram, Facebook Messenger, TikTok, Telegram, WebChat on your website, SMS through Twilio and voice calls over SIP.

Can several agents answer from the same WhatsApp number?

Yes. You connect the number through the WhatsApp Business API and your agents answer from the shared inbox. Assignment and ownership show who is handling each conversation.

How are conversations assigned to agents?

Smart routing can assign conversations by channel, agent skill, workload and priority, and agents or team leads can also assign conversations by hand.

Can I assign or close many conversations at once?

Yes. Select conversations by hand, or select all conversations that match a filter or status, then assign them to an agent or team, close them with a closing message, archive or unarchive them, or pin or unpin them in one step.

Can I control what each agent can see?

Yes. In Settings › Team › Roles you can create your own roles and switch permissions on or off, for example so an agent only sees the conversations assigned to them.

Do agents see what the customer wrote on other channels?

Yes. MonoChat keeps a unified customer profile with cross-platform chat history, so the agent sees earlier conversations from every connected channel.

Keep exploring

First month of Growth on us

Start Your Omni-Channel Experience

Unify all your communication channels, improve customer experience and increase your sales. Discover the power of omni-channel marketing with MonoChat.

Start with $150 credit Chat on WhatsApp

One code per business • 30 days to redeem • No card needed

$150 to get started.

Claim