Unified Team Inbox

Unified team inbox for WhatsApp, Instagram and every channel.

Manage WhatsApp, Instagram, Facebook, Telegram, TikTok and more from a single dashboard. Provide a consistent experience to your customers on every channel and increase your sales.

Get Started For Free Chat on WhatsApp

Or start with $150 of credit, enough for a first month of Growth

MonoChat unified team inbox with WhatsApp, Instagram and web chat conversations in one list

Omni-Channel Capabilities

Advanced features you need to manage all your communication channels from a single platform

  • Unified Inbox

    Manage messages from all communication channels in a single dashboard

    • WhatsApp, Instagram, Facebook unified view
    • Respond from single dashboard
    • Cross-platform chat history
    • Unified customer profile

  • Customer Journey Tracking

    Track which channels your customers come from and their interactions

    • Cross-channel attribution
    • Customer journey mapping
    • Touch-point analysis
    • Conversion funnel tracking

  • Synchronized Campaigns

    Run coordinated marketing campaigns across all channels from a single point

    • Multi-channel campaign launcher
    • Synchronized messaging
    • Platform-specific optimization
    • Real-time performance tracking

  • Brand Consistency

    Provide consistent brand experience and messaging across all channels

    • Unified brand voice
    • Consistent visual identity
    • Template synchronization
    • Brand guideline enforcement

  • Smart Routing

    Automatically route customer queries to the most appropriate channel and agent

    • Channel preference detection
    • Agent skill-based routing
    • Load balancing
    • Priority-based assignment

  • Cross-Sell Optimization

    Create sales opportunities by combining data from different channels

    • Cross-channel recommendations
    • Purchase behavior analysis
    • Upselling opportunities
    • Personalized offers

One customer, one thread

A shared customer history across every channel

When the same customer writes on WhatsApp today and on Instagram tomorrow, your team sees one profile and one timeline, so nobody has to ask the same question twice.

  • Cross-platform chat history on one profile
  • Internal ownership stays clear when the channel changes
  • Agents pick up exactly where the last reply ended
Nova Home Active now

Hi! I asked on WhatsApp yesterday about the oak dining table. Is it back in stock?

16:12

Hi Maya 👋 Yes, I can see your WhatsApp chat. The oak table is back in stock since this morning.

16:12

Perfect, can you hold one for me?

16:13

Oak dining table

Reserved for 48 hours

Assigned to Elif · Sales

Done. Elif from our sales team will send you the delivery options.

16:13

Channels you can answer from one inbox

Connect the channels you use today and add the rest later. Each conversation keeps its channel, its owner and its history.

Easy Integration Process

Connect all your channels to MonoChat and start the omni-channel experience in 4 simple steps

  1. Platform Connection

    Connect your existing WhatsApp, Instagram, Facebook accounts to MonoChat

  2. Unified Dashboard Setup

    Configure the dashboard where you can view all your channels on a single screen

  3. Team & Routing

    Assign your team members and define smart routing rules

  4. Campaign Sync

    Create your first multi-channel campaign and publish across all channels

FAQ

Unified team inbox questions

Quick answers to the most common questions.

What is a unified team inbox?

A unified team inbox is one shared workspace where messages from all your channels arrive. Your team answers, assigns and follows up conversations there instead of switching between separate apps.

Which channels can I manage in the MonoChat inbox?

WhatsApp Business API, Instagram, Facebook Messenger, TikTok, Telegram, WebChat on your website, SMS through Twilio and voice calls over SIP.

Can several agents answer from the same WhatsApp number?

Yes. You connect the number through the WhatsApp Business API and your agents answer from the shared inbox. Assignment and ownership show who is handling each conversation.

How are conversations assigned to agents?

Smart routing can assign conversations by channel, agent skill, workload and priority, and agents or team leads can also assign conversations by hand.

Do agents see what the customer wrote on other channels?

Yes. MonoChat keeps a unified customer profile with cross-platform chat history, so the agent sees earlier conversations from every connected channel.

Keep exploring

First month of Growth on us

Start Your Omni-Channel Experience

Unify all your communication channels, improve customer experience and increase your sales. Discover the power of omni-channel marketing with MonoChat.

Start with $150 credit Chat on WhatsApp

One code per business • 30 days to redeem • No card needed

$150 to get started.

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