About MonoChat
About MonoChat The conversational business platform by GridStudio
We build the place where a business talks to its customers: one shared inbox for every messaging channel, AI assistants that answer from your own knowledge, and automation that carries the routine work.
Or start with $150 of credit, enough for a first month of Growth
- Dubai
- Samsun
- Istanbul
- 8
- Channels in one inbox
- WhatsApp, Instagram, Messenger, TikTok, Telegram, web chat, SMS and voice
- 7
- Interface languages
- English, Turkish, Arabic, German, French, Indonesian, Vietnamese
- 3
- Cities
- Teams in Dubai, Samsun and Istanbul
- $0
- To start
- The Basic plan is free forever
Why we build MonoChat
Customer conversations are scattered across apps, and the same questions arrive every day. Our work is to bring them together and let people spend their time on the conversations that need a person.
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Our mission
Make business messaging simpler: every conversation in one place, answered quickly, with the context your team needs to help.
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Our vision
A trusted conversational platform for businesses of every size, where people and AI assistants work side by side on the same inbox.
What the MonoChat platform does
Four building blocks that work together, on every plan.
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Unified team inbox
Messages from every connected channel arrive in one shared inbox with assignment, routing and conversation history.
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AI assistants
Assistants answer from your knowledge base, call your tools and hand over to a person when it is time.
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Workflow automation
Visual flows handle bookings, reminders, follow-ups and campaigns without code.
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Open by design
Bring your own LLM keys, vector database, custom functions and integrations instead of being locked into one vendor.
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The company behind MonoChat
MonoChat is a brand of GridStudio. The service is provided by Bordo Bilişim Ticaret A.Ş., the legal entity named in our terms and privacy policy.
- Brand
- MonoChat
- Parent brand
- GridStudio
- Legal entity
- Bordo Bilişim Ticaret A.Ş.
- Registered address
- Samsun Teknopark, Aksu Mah. OMÜ Cad. No: 165/37, Atakum, Samsun, Türkiye
- hello@monochat.ai
- Phone
- +90 850 840 55 61
Partnerships and certifications
The programmes and standards MonoChat works within.
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Meta Business Partner
MonoChat connects WhatsApp, Instagram and Messenger through Meta’s official business platforms.
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TikTok Business Partner
TikTok messaging is available in MonoChat as part of the TikTok Business Partner programme.
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ISO 27001 and ISO 9001
Certifications for information security management and quality management.
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Dubai AI Campus
MonoChat has an office at the Dubai AI Campus in DIFC and is a D-U-N-S registered business.
Teams that run their customer conversations on MonoChat
The values we work by
What we hold ourselves to when we design, ship and support the product.
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Innovation
We keep improving the product and ship new channels and AI capabilities as the messaging ecosystem moves.
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Reliability
Customer conversations are business-critical. We treat customer data and daily operations with care.
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Customer focus
Our customers’ success is our success. Features start from what teams actually need in their inbox.
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Transparency
Open communication and public pricing: you can see what every plan costs before you talk to us.
MonoChat offices
Where our teams work in the United Arab Emirates and Türkiye.
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Dubai Internet City
Arenco Tower No: 705, Dubai Internet City, Dubai, United Arab Emirates -
Dubai AI Campus, DIFC
Dubai AI Campus, Innovation One, IH-00-01-03-OF-05, Level 3, DIFC, Dubai, United Arab Emirates -
Samsun Teknopark
Samsun Teknopark, Aksu Mah. OMÜ Cad. No: 165/37, 55270 Atakum, Samsun, Türkiye -
Samsun, Atakum
Baran Loft Building, Körfez Mah. Belediye Cad. No: 6B, 55270 Atakum, Samsun, Türkiye -
Istanbul, Ataşehir
Küçükbakkalköy, Atilla İlhan Cd. Efe Sokak No: 2/1, 34750 Ataşehir, Istanbul, Türkiye
MonoChat on your devices
Use MonoChat in the browser or install the apps.
FAQ
Questions about MonoChat as a company
Who we are and how to work with us.
Who owns MonoChat?
MonoChat is a GridStudio brand. The service is provided by Bordo Bilişim Ticaret A.Ş., which is the contracting party in the terms of use and the data controller in the privacy policy.
Where is MonoChat located?
MonoChat has offices in Dubai (Dubai Internet City and the Dubai AI Campus in DIFC), Samsun (Samsun Teknopark) and Istanbul.
Is MonoChat an official WhatsApp solution?
MonoChat connects WhatsApp through the official WhatsApp Business Platform (Cloud API) and carries the Meta Business Partner badge. It is also a TikTok Business Partner.
How can I work with MonoChat as a partner?
Agencies, consultants, system integrators and resellers can join the partnership program and earn commission on the customers they bring. Details are on the partnership page.
How do I contact the MonoChat team?
Write to us on WhatsApp, e-mail hello@monochat.ai or call +90 850 840 55 61. Existing customers can also use the support portal at support.monochat.ai.
Keep exploring
First month of Growth on us
See what MonoChat can do for your team.
Start on the free plan, connect a channel and talk to us on WhatsApp whenever you need a hand.
One code per business • 30 days to redeem • No card needed