Guest Concierge Automation

Hotel Concierge Chatbot That Answers Guests Instantly

Give hotel guests instant answers about services, policies, room requests and local recommendations — with seamless handover to your hospitality team.

Get Started For Free Chat on WhatsApp

Or start with $150 of credit, enough for a first month of Growth

Nova Hotel Business account

Hi, what time is breakfast? And can I get a late check-out?

08:05

Good morning! Breakfast is served 07:00–10:30 at the Terrace Restaurant. Late check-out until 14:00 depends on availability. Shall I request it?

08:05

Request late check-out

Yes please, room 412.

08:06

Late check-out request

Room 412 · until 14:00

Sent to the front desk

Done. The front desk will confirm shortly.

08:06

Guest Concierge Features

Instant hotel answers, service guidance and staff handover — directly in chat

  • Instant Guest Answers

    Answer common guest questions without waiting for front desk staff.

    • Check-in details
    • Wi-Fi information
    • Breakfast hours
    • Hotel policies

  • Hotel Service Guidance

    Share hotel services, menus and requests directly in chat.

    • Room service
    • Spa options
    • Restaurant info
    • Housekeeping requests

  • Local Recommendations

    Help guests discover nearby attractions, transport and experiences.

    • Nearby places
    • Transport tips
    • Tour suggestions
    • Shopping areas

  • Staff Handover

    Escalate special requests to your team with full conversation history.

    • Front desk routing
    • Maintenance alerts
    • Special requests
    • Unified history

How hotel concierge automation works

Turn guest questions into instant concierge conversations in three steps

  1. Guest Asks in Chat

    A guest asks about hotel services, policies, local places or special requests.

  2. Concierge Answers Instantly

    MonoChat provides approved answers, service details and guidance automatically.

  3. Route When Needed

    Requests that need staff action are handed over with full context for faster service.

Example conversations

Hotel concierge chatbot examples

Maintenance issues, spa bookings and local tips: the concierge answers instantly and routes anything that needs a person.

  • Reporting a room maintenance issue on WhatsApp

    The guest sends a photo of the problem, a ticket goes to maintenance with the room number and the guest gets status updates in the same chat.

    Atlas Resort Business account

    The air conditioning in room 517 isn’t cooling. It’s very hot.

    15:02

    Sorry about that! Could you send a photo of the thermostat display?

    15:02

    [Photo] Shows 29°, set to 20°.

    15:03

    Maintenance request

    Room 517 · AC not cooling · photo attached

    Technician on the way · about 15 min

    Our technician Mark is on his way. Would you like a fan sent up meanwhile?

    15:03

    Yes, pleaseNo, thanks

    Mark has replaced the filter and the room is cooling again. Is everything comfortable now?

    15:31

    All goodStill a problem

  • Booking a spa treatment through the hotel chat

    The concierge answers spa questions, offers open slots and charges the treatment to the room, turning a question into extra revenue.

    Atlas Resort Business account

    Is the spa open tomorrow? We’d love a couples massage.

    19:20

    Yes, 10:00–20:00. The 60-minute couples massage is €160. Tomorrow’s free times:

    19:20

    11:0015:3018:00

    15:30

    19:21

    Couples massage

    Tomorrow 15:30 · 60 min · Serenity Spa

    €160 · charged to room 412

    Booked! Please arrive 15 minutes early; robes and slippers are in your wardrobe.

    19:21

  • Asking the hotel concierge for local restaurant tips

    A guest asks for dinner ideas on Instagram; the concierge suggests nearby places from the hotel’s own list and the front desk books the table.

    Orion Boutique Hotel Business account

    We’re staying with you this week. Where should we eat local food tonight, walking distance?

    17:45

    Great question! Our team’s favourites within a 10-minute walk:

    17:45

    Nova MeyhaneGalata SofrasıKebab House 1923

    Nova Meyhane

    17:47

    Nova Meyhane

    Meze and seafood · 7 min walk

    Average €35 per person

    It gets busy after 20:00. Would you like our front desk to reserve a table for you?

    17:47

    Reserve for 2 at 20:00No, thanks

    Reserve for 2 at 20:00

    17:48

Keep exploring

First month of Growth on us

Automate Guest Concierge Conversations

Answer guest questions, share hotel services and route special requests to your team instantly with MonoChat.

Start with $150 credit Chat on WhatsApp

One code per business • 30 days to redeem • No card needed

$150 to get started.

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