Reviews and reputation · Available now

Google reviews + WhatsApp

Google Review Requests sends your customers a short WhatsApp message with your Google review link after their visit, in their own language and with the right link for each branch. Your CRM, POS or booking system sends the customers; MonoChat sends the request at the right time.

Install Google Review Requests Chat on WhatsApp
  • Google reviews
  • WhatsApp
  • Available now

What it does

  • One link per branch

    Each location has its own Google review link, from a Place ID or a pasted link, tested before anything goes out.

  • Every customer, fairly

    Everyone gets the link, with no rewards and no asking for five stars. “Had a problem?” sits next to the link and reaches your team.

  • Four ways in

    An API call from your system, a CSV file from your POS, a MonoChat trigger such as a closed conversation, or one click from your team.

  • Respectful timing

    Waits after the visit, avoids quiet hours, asks each customer once in 90 days and stops for good on STOP.

  • Every language

    Ready texts in all 35 languages of MonoChat, including Arabic, and a ready WhatsApp template.

  • Rating over time

    With your own Google Places API key, see each branch’s rating and review count day by day.

Available now

Available now

Google review requests are the Google Review Requests app in the MonoChat Store. You need each branch’s Google Place ID or review link; a Google Places API key is optional. The app is not made or endorsed by Google.

Install Google Review Requests Google reviews: Official website

MonoChat apps for this

How to connect

  1. Install Google Review Requests

    Open the app in the MonoChat Store and install it on your workspace.

  2. Add your branches

    Add each location with its Place ID or review link and its languages, and test the link.

  3. Prepare WhatsApp

    Send the ready template for approval from the app.

  4. Send your customers

    Connect your CRM or POS through the API, upload a CSV or turn on a MonoChat trigger.

FAQ

Frequently Asked Questions

Quick answers to the most common questions.

Is it allowed to ask customers for Google reviews?

Yes, when you ask every customer. Google removes reviews asked for with rewards, only from happy customers, or for specific ratings. The app asks everyone and never offers rewards.

Which channels does it use?

WhatsApp, and Instagram, Messenger, web chat or Telegram while the channel allows a free-form message. SMS works from your SMS number.

How does my POS send the customers?

Through a simple API call with one customer or up to 500 at once, or a CSV file you upload.

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