8 Platforms Connected into One Inbox
Engage customers across messaging and voice — WhatsApp, Instagram, Facebook, Telegram, TikTok, WebChat, SMS, and Voice (SIP). Build AI journeys, route to agents, and measure performance from one workspace.
Why Multi-Platform Matters
Different customers prefer different channels. MonoChat unifies them with AI, workflows, and analytics.
Single Workspace
Run messaging + voice from one team inbox and one dashboard.
AI + Automation
Automate replies, qualification, routing, and follow-ups with workflows.
BI & Analytics
Track conversions, response times, revenue signals, and team performance.
Connect Your Stack
Use MCP, API integrations, and custom functions to sync data and trigger actions.
Supported Platforms
Choose your channels, connect your credentials, and launch journeys in minutes.
WhatsApp Business API
Deliver official WhatsApp messaging with templates, automation, and scalable support — fully managed inside MonoChat.
Key Features
- • Official WhatsApp Business API connection
- • Templates, approvals, and message categories
- • QR / deep link onboarding flows
- • Automation + AI assistants
- • Team inbox & routing
Instagram Business
Convert DMs into sales with automation, routing, and AI-driven engagement for Instagram-first audiences.
Key Features
- • DM automation & chatbot flows
- • Story & post interaction handling
- • Lead capture and qualification
- • Commerce-friendly conversation journeys
- • Agent handoff and tagging
Facebook Messenger
Reach broad audiences via Messenger with lead capture, automation, and unified support operations.
Key Features
- • Messenger conversations in one inbox
- • Lead generation workflows (ads → chat)
- • Tagging, routing, and SLA handling
- • Automation + AI responses
- • Conversation analytics
TikTok Business
Engage TikTok audiences via DMs and comments, automate replies, and convert attention into qualified leads.
Key Features
- • Comment + DM management
- • Campaign + hashtag tracking
- • Creator workflow support
- • AI-powered DM automation
- • Lead capture & routing
Telegram
Build secure, high-control bot and messaging experiences using Telegram’s ecosystem — unified in MonoChat.
Key Features
- • Bot API support and advanced workflows
- • Groups and channels support
- • File sharing and rich messages
- • Automation + AI orchestration
- • Secure messaging operations
WebChat
Embed a website chat widget with AI, routing, and tracking — connected to your full customer journey.
Key Features
- • Embeddable chat widget
- • Automated welcome + lead forms
- • Agent routing & assignment
- • File sharing and visitor context
- • Works with workflows & custom views
SMS
Reach customers anywhere with reliable SMS — ideal for OTP, notifications, reminders, and two-way conversations.
Key Features
- • 2-way SMS conversations
- • OTP and transactional notifications
- • Short links + tracking
- • Delivery reports and retries
- • Opt-in/out and compliance-ready flows
Voice Call (SIP)
Add inbound/outbound calling with SIP — route calls, run IVR, and connect voice with AI and agent workflows.
Key Features
- • SIP-based inbound & outbound calling
- • IVR menus and call routing
- • Call recording (optional) + audit trails
- • AI transcription + summaries (optional)
- • Human handoff & call center operations
Need Another Channel?
Need a different channel or custom integration? Tell us your use case and we’ll help you connect it.
Key Features
- • Request new messaging or voice channels
- • Custom platform integrations
- • Enterprise-grade connectors
- • Fast feasibility assessment
- • Direct access to solution engineers
Launch Omni-Channel Conversations
Connect 9 platforms, automate journeys with AI, and manage everything from one team inbox.