Omnichannel Platform
Every customer channel. One shared inbox.
Connect WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, web chat, SMS and voice calls to one AI-powered inbox. Route, automate and measure every conversation from MonoChat.
Or start with $150 of credit, enough for a first month of Growth
- Messenger
- TikTok
- Telegram
- Web chat
- SMS
- Voice
Channels
Messaging channels that work together
Each channel connects to the same inbox, automation engine, AI assistants, analytics and business integrations.
-
WhatsApp Business API
Automate sales, support and customer journeys on WhatsApp. -
Instagram Business
Manage Instagram DMs, leads and customer conversations. -
Facebook Business
Handle Messenger conversations from the same team inbox. -
TikTok Business
Manage TikTok DMs, comments and social engagement. -
Telegram Bot
Build Telegram bots and automate customer conversations. -
WebChat
Add a live chat and AI assistant widget to your website. -
Twilio
Send OTP, reminders, alerts and two-way SMS with Twilio. -
Voice Call (SIP)
Run AI voice calls with SIP, IVR, routing and automation. -
Need Another Channel?
Need a different messaging, voice or custom platform integration? Let’s connect it.
Why one inbox
One omnichannel inbox instead of eight separate tools
MonoChat does not treat every channel as a separate tool. Channels connect into the same orchestration layer, so your team can build journeys once and operate everywhere.
-
One Inbox
All channels, customers and agents in one clean operational workspace.
Learn more -
AI Everywhere
Deploy AI assistants across WhatsApp, Instagram, WebChat, SMS and voice.
Learn more -
Unified Workflows
Build journeys once and orchestrate them across multiple channels.
Learn more -
Full Visibility
Track response times, campaigns, conversions, teams and AI performance.
Learn more
Unified architecture
How a customer message moves through MonoChat
-
Customer Message
WhatsApp, Instagram, WebChat, SMS or Voice
-
MonoChat Inbox
Routing, assignment, SLA and team ownership
-
AI + Workflow Engine
Answer, qualify, summarize and trigger actions
-
Business Systems
CRM, ERP, payment, booking and internal APIs
FAQ
Omnichannel messaging FAQ
What teams ask before connecting their channels to MonoChat.
Which channels can I connect to MonoChat?
You can connect the WhatsApp Business API, Instagram, Facebook Messenger, TikTok, Telegram, a web chat widget for your website, SMS through Twilio and voice calls over SIP. If you need a different channel, contact us and we will review the integration with you.
Can one team manage several channels at the same time?
Yes. Every channel lands in the same shared team inbox, with assignment, routing, tags and one conversation history per customer, so agents do not switch between separate tools.
How many channels are included in the free plan?
The Basic plan is free forever and includes 1,000 outgoing messages a month, one channel and one user. You can upgrade to Growth or Enterprise when you need more channels, agents or volume.
Do channel providers charge extra fees?
Some providers, such as WhatsApp or your SMS provider, may charge their own conversation or messaging fees according to their pricing. MonoChat does not apply markup on channel provider fees.
Can the same AI assistant and workflow run on every channel?
Yes. Channels share one automation layer, so you can build a workflow once and use it across channels: capture leads, answer with AI, route to agents and trigger integrations.
Do I have to change my WhatsApp number?
No. With WhatsApp Coexistence you can keep using the WhatsApp Business app and connect the same number to MonoChat. Availability depends on Meta eligibility and region.
First month of Growth on us
Connect Every Channel to One AI Inbox.
Launch omnichannel conversations, automate journeys and manage customers from one MonoChat workspace.
One code per business • 30 days to redeem • No card needed