Voice Calls

Voice Calls
Powered by AI

Connect SIP, run inbound/outbound calls, build IVR and AI voice agents, route to teams, and turn every call into searchable intelligence.

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Call center ready

Transcripts & summaries

Governance controls

Voice Capabilities

Everything you need for modern voice operations: SIP calling, smart routing, AI automation, and analytics.

SIP

Integration

SIP Calling & Call Control

Connect your SIP trunk/provider and run inbound/outbound calls with full call control in MonoChat.

Inbound & outbound calling
SIP trunks / provider integration
Call queues and ring groups
Routing rules & schedules

24/7

Voice AI

AI Voice Automation & IVR

Build modern IVR and voice agents that understand intent, collect data, and trigger actions via workflows and tools.

AI-powered IVR menus
Speech-to-text + transcript storage
Tool calling via AI Functions
Smart handoff to agents

Safe

Controls

Compliance, Recording & Governance

Operate voice safely with audit logs, access control, recording policies, and privacy-friendly data handling.

Role-based permissions
Audit logs for call actions
Recording policy controls
PII-safe workflows & redaction options

Common Voice Use Cases

Use voice to generate revenue, reduce support load, and automate operations — without losing human quality.

AI Receptionist & Call Triage

Answer calls, identify intent, collect details, and route intelligently.

IVR replacement
Intent-based routing
Caller identification
Ticket creation

Sales Calls & Lead Qualification

Qualify leads on the phone and push them into your CRM automatically.

Qualification questions
Appointment booking
CRM update via tools
Follow-up automation

Support Call Center (Voice + Chat)

Merge voice with your omnichannel inbox and unify support operations.

Queue management
Agent handoff
Conversation history
SLA & tagging

Collections & Payment Follow-ups

Automate payment reminders and route critical calls to the right team.

Payment reminder calls
Risk-based routing
Notes + disposition
Next-step workflows

Easy Setup

Connect SIP, build routing, then activate AI and analytics — in minutes.

Connect SIP Provider

Add your SIP trunk/provider credentials and validate inbound/outbound calling.

Secure credential storage
Inbound DID mapping
Outbound caller ID configuration
Connection validation & monitoring

Design Call Flows & Routing

Build voice journeys: IVR, queues, business hours, and fallback routing to agents.

Routing rules & schedules
Queues, ring groups & agents
IVR menus (static or dynamic)
Fallback to human teams

Add AI, Transcripts & Analytics

Turn voice into data: transcripts, summaries, sentiment, and KPI dashboards.

Speech-to-text + storage
AI summaries and outcomes
Agent performance and QA
Conversion & funnel tracking

Compliance & Safe Calling

Voice operations require trust. MonoChat provides practical guardrails and governance.

Role-based access, workspace isolation, and audit logs
Call recording controls with policy settings
PII-safe workflows and optional redaction
Rate limiting, spam prevention, and safe automation rules

Governance

Schedules & routing

Agent handoff

FAQ

Voice (SIP) FAQ

SIP setup, IVR routing, AI voice agents, transcripts, analytics, and compliance — answered.

What is SIP and how does MonoChat use it for voice calling?

SIP (Session Initiation Protocol) is the standard used to set up and route voice calls over the internet. MonoChat connects to your SIP trunk/provider so you can run inbound and outbound calling with queues, routing rules, and call control.

Can I build IVR call flows and route calls to teams?

Yes. You can design call flows with business hours, queues, ring groups, and routing rules—then send calls to the right team based on intent, schedule, or other conditions.

Does MonoChat support AI voice agents and automation?

Yes. You can add AI voice automation to understand intent, ask qualification questions, collect details, and trigger actions via workflows and tools—then hand off to a human agent when needed.

Are call transcripts and summaries available?

Yes. MonoChat can generate speech-to-text transcripts and keep them stored for search, QA, summaries, and downstream analytics (depending on your configuration and policies).

Can I run both inbound and outbound calling?

Yes. MonoChat supports inbound and outbound calling with caller ID configuration, DID mapping, queues, and routing schedules through your SIP provider.

How do voice workflows trigger external tools (CRM, tickets, bookings)?

With Workflow Automation and AI Functions, MonoChat can trigger tools during or after calls—like creating CRM leads, opening support tickets, booking appointments, or sending follow-up messages.

What compliance and governance controls are included?

MonoChat supports role-based permissions, audit logs for call actions, recording policy controls, and privacy-friendly data handling options such as PII-safe workflows and optional redaction.

How quickly can we go live with Voice (SIP)?

After connecting and validating your SIP provider (inbound DID mapping + outbound caller ID), you can go live quickly—then iterate by adding routing rules, IVR, and AI automation.

Ready to Add Voice (SIP) to MonoChat?

Connect SIP, build IVR and routing, add AI voice automation, and track results — all from one workspace.