Voice Calls

AI Voice Calls over SIP IVR, Call Routing and AI Voice Agents

Connect SIP, run inbound/outbound calls, build IVR and AI voice agents, route to teams, and turn every call into searchable intelligence.

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  • Call center ready
  • Transcripts & summaries
  • Governance controls
Nova Clinic · AI voice agent Call transcript

Thank you for calling Nova Clinic. How can I help you today?

00:02

I would like to move my appointment to next week.

00:09

Sure. I have Tuesday at 11:00 or Wednesday at 15:30. Which do you prefer?

00:15

Tuesday at 11, please.

00:21

Call summary

Appointment moved to Tuesday 11:00

Transcript saved

Done. I have sent you a confirmation message.

00:27

SIP Calling and Voice AI Capabilities

Everything you need for modern voice operations: SIP calling, smart routing, AI automation, and analytics.

  • Integration

    SIP Calling & Call Control

    Connect your SIP trunk/provider and run inbound/outbound calls with full call control in MonoChat.

    • Inbound & outbound calling
    • SIP trunks / provider integration
    • Call queues and ring groups
    • Routing rules & schedules
  • Voice AI

    AI Voice Automation & IVR

    Build modern IVR and voice agents that understand intent, collect data, and trigger actions via workflows and tools.

    • AI-powered IVR menus
    • Speech-to-text + transcript storage
    • Tool calling via AI Functions
    • Smart handoff to agents
  • Controls

    Compliance, Recording & Governance

    Operate voice safely with audit logs, access control, recording policies, and privacy-friendly data handling.

    • Role-based permissions
    • Audit logs for call actions
    • Recording policy controls
    • PII-safe workflows & redaction options

Voice + chat

Phone calls in the same inbox as your chats

A call is one more conversation in MonoChat. Agents see the caller’s previous messages, and every call leaves a transcript and a summary behind.

  • Inbound and outbound calls over your SIP provider
  • AI voice agent answers first and hands off to a person
  • Transcripts and summaries stored with the conversation
  • Follow-up messages on WhatsApp or SMS after the call
Multi-agent call center WhatsApp Calls

Team inbox

All channels
  • Incoming call · SIP Asked about the delivery status
  • Sara A. · WhatsApp Is the linen shirt available in medium?
  • Deniz K. · Instagram Can I book for Friday at 6pm?
  • Omar H. · Messenger Please reserve the black pair.
  • Website visitor · WebChat Which plan fits a team of five?

Common Voice Use Cases

Use voice to generate revenue, reduce support load, and automate operations — without losing human quality.

  • AI Receptionist & Call Triage

    Answer calls, identify intent, collect details, and route intelligently.

    • IVR replacement
    • Intent-based routing
    • Caller identification
    • Ticket creation

  • Sales Calls & Lead Qualification

    Qualify leads on the phone and push them into your CRM automatically.

    • Qualification questions
    • Appointment booking
    • CRM update via tools
    • Follow-up automation

  • Support Call Center (Voice + Chat)

    Merge voice with your omnichannel inbox and unify support operations.

    • Queue management
    • Agent handoff
    • Conversation history
    • SLA & tagging

  • Collections & Payment Follow-ups

    Automate payment reminders and route critical calls to the right team.

    • Payment reminder calls
    • Risk-based routing
    • Notes + disposition
    • Next-step workflows

How to Connect Your SIP Trunk

Connect SIP, build routing, then activate AI and analytics — in minutes.

  • 01

    Connect SIP Provider

    Add your SIP trunk/provider credentials and validate inbound/outbound calling.

    • Secure credential storage
    • Inbound DID mapping
    • Outbound caller ID configuration
    • Connection validation & monitoring
  • 02

    Design Call Flows & Routing

    Build voice journeys: IVR, queues, business hours, and fallback routing to agents.

    • Routing rules & schedules
    • Queues, ring groups & agents
    • IVR menus (static or dynamic)
    • Fallback to human teams
  • 03

    Add AI, Transcripts & Analytics

    Turn voice into data: transcripts, summaries, sentiment, and KPI dashboards.

    • Speech-to-text + storage
    • AI summaries and outcomes
    • Agent performance and QA
    • Conversion & funnel tracking

Compliance & Safe Calling

Voice operations require trust. MonoChat provides practical guardrails and governance.

  • Role-based access, workspace isolation, and audit logs
  • Call recording controls with policy settings
  • PII-safe workflows and optional redaction
  • Rate limiting, spam prevention, and safe automation rules
  • Governance
  • Schedules & routing
  • Agent handoff

FAQ

Voice (SIP) FAQ

SIP setup, IVR routing, AI voice agents, transcripts, analytics, and compliance — answered.

What is SIP and how does MonoChat use it for voice calling?

SIP (Session Initiation Protocol) is the standard used to set up and route voice calls over the internet. MonoChat connects to your SIP trunk/provider so you can run inbound and outbound calling with queues, routing rules, and call control.

Can I build IVR call flows and route calls to teams?

Yes. You can design call flows with business hours, queues, ring groups, and routing rules—then send calls to the right team based on intent, schedule, or other conditions.

Does MonoChat support AI voice agents and automation?

Yes. You can add AI voice automation to understand intent, ask qualification questions, collect details, and trigger actions via workflows and tools—then hand off to a human agent when needed.

Are call transcripts and summaries available?

Yes. MonoChat can generate speech-to-text transcripts and keep them stored for search, QA, summaries, and downstream analytics (depending on your configuration and policies).

Can I run both inbound and outbound calling?

Yes. MonoChat supports inbound and outbound calling with caller ID configuration, DID mapping, queues, and routing schedules through your SIP provider.

How do voice workflows trigger external tools (CRM, tickets, bookings)?

With Workflow Automation and AI Functions, MonoChat can trigger tools during or after calls—like creating CRM leads, opening support tickets, booking appointments, or sending follow-up messages.

What compliance and governance controls are included?

MonoChat supports role-based permissions, audit logs for call actions, recording policy controls, and privacy-friendly data handling options such as PII-safe workflows and optional redaction.

How quickly can we go live with Voice (SIP)?

After connecting and validating your SIP provider (inbound DID mapping + outbound caller ID), you can go live quickly—then iterate by adding routing rules, IVR, and AI automation.

Go deeper

Voice Call (SIP) features in detail

Each capability has its own guide with examples, setup steps and FAQs.

Keep exploring

First month of Growth on us

Ready to Add Voice (SIP) to MonoChat?

Connect SIP, build IVR and routing, add AI voice automation, and track results — all from one workspace.

Start with $150 credit Chat on WhatsApp

One code per business • 30 days to redeem • No card needed

$150 to get started.

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