- Official Meta Business Partner
- TikTok Business Partner
- Listed on Microsoft Marketplace
Control the Chaos.
Your AI assistant, answering customers in minutes.
Give us your website. We write the knowledge, your assistant answers on WhatsApp, Instagram and your site, in your customers’ own language.
Basic plan free, no cardReady in about 2 minutes Or start from scratch
Or start with $150 of credit, enough for a first month of GrowthTrusted by teams that live in their inbox
72M+
messages sent and received by the customers in our stories
3.6M+
customer conversations they have held
47
published customer stories
MonoChat platform data for the customers in our stories, read on 10 October 2026.
Then go further
An app for your business, running in minutes.
Ready-made assistants for your sector. Install in one click, add your details, switch it on.
All apps
Salon booking
Salon Assistant
An AI front desk for salons that books appointments on WhatsApp and Instagram, sends reminders and brings clients back.
See the app
Studio booking
Studio Assistant
An AI front desk for fitness, pilates and yoga studios that books classes and free trials on WhatsApp and Instagram, runs the waitlist and turns trials into members.
See the app
Patient coordination
Clinic Assistant
An AI patient coordinator for dental, aesthetic, hair transplant and eye clinics that answers in every language on WhatsApp and Instagram, sends your treatment cards, books or arranges call-backs, and follows up after treatment.
See the app
Car rental booking
Rental Desk Assistant
An AI booking desk for car rental companies that quotes real prices for the dates asked on WhatsApp and Instagram, takes bookings, collects licence and ID photos, sends pick-up and return reminders and handles roadside problems.
See the app
Real estate
Real Estate Assistant
An AI front desk for real estate agencies that sends matching listings as WhatsApp cards, books viewings with reminders, tracks where every lead comes from, runs project launch campaigns, and handles tenants’ rent, documents and repairs.
See the app
Car dealers & workshops
Garage Assistant
An AI front desk for car dealers and workshops that sends matching cars from your stock as WhatsApp cards, books test drives and service visits, takes part-exchange details, gets extra work approved with one tap, and sends a payment link when the car is ready.
See the app
Hotels & travel
Hotel & Travel Assistant
An AI front desk for hotels, resorts and travel agencies that quotes your real room rates and sends rooms as WhatsApp cards, books stays, tours, restaurant tables and airport transfers, sends deposit payment links, and takes guests’ requests during their stay.
See the app
Education
School Assistant
An AI admissions office for language schools, course centres, schools and universities that recommends programs, books trial lessons and placement tests, takes applications and documents in the chat, and sends fee installment reminders with payment links.
See the app
Public services
Citizen Services Assistant
An AI service desk for municipalities and public institutions that takes citizen requests with photos and location, routes them to departments with a time to resolve, keeps citizens updated, books office appointments and runs events, announcements and surveys.
See the app
Non-profit
Donor Assistant
An AI donor desk for charities and foundations that shares your campaigns, takes donations in the chat with a code and the way to pay, sends receipts and field photos and video to donors, and registers volunteers.
See the app
Retail
Store Assistant
An AI store desk for shops and chains that shows products and stock per store, takes click & collect reservations, tracks orders, runs a loyalty club with points and coupons, and sends campaign messages.
See the app
E-commerce
Shop Assistant
An AI shop desk for online stores that shows products with a checkout link, tracks orders, recovers abandoned carts, handles return requests and sends campaign messages, connected to Shopify or your own platform.
See the appCustomer stories
Brands that run their conversations on MonoChat
7.5M+
messages
Koton runs WhatsApp customer support with AI and a human team: 7.5M+ messages and counting
Read the story
21M+
messages
Umut Var Association keeps 390,000+ donor conversations going on WhatsApp and Instagram
Read the story
3.3M+
messages
Tatilox helps travellers find and book stays across WhatsApp, Instagram and its website with AI
Read the story
1M+
messages
Viaport Marina answers 100,000+ visitor conversations across WhatsApp, Instagram and Messenger
Read the story
1.2M+
messages
MNG Turizm sells holidays across four channels with 1.2M+ messages in one inbox
Read the story
1.3M+
messages
Callony runs hotel and tourism sales for its clients with a remote team of agents in MonoChat
Read the storyWhy MonoChat
Built around your business, not the other way around.
Most inbox and chatbot tools ask you to fit their mould. MonoChat fits yours: it plugs into the systems you run, keeps your data where you need it, and stays simple to pay for.
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Fits your business
Ready apps for your industry and your tools, a growing app store, and direct integration with your CRM, ERP or POS. When the app you need does not exist, we build it with you.
Explore the apps -
Your data, your servers
Run MonoChat on your own servers for a fixed yearly fee, with unlimited users, channels and messages (AI and Meta usage apart). Your conversations, customers and reports stay with you.
On-premises -
Pricing without surprises
Start free. Growth includes 100,000 outgoing messages, and you pay per user and channel. No fee per AI resolution, and your own AI key with no markup.
See pricing -
Since 2019
Not a new AI start-up: we have been running business messaging for companies since 2019. Today MonoChat is an official Meta Business Partner.
About MonoChat
New Agent Harness
Bring your own AI agent framework to WhatsApp and every channel
Choose your harness, from MonoChat’s built-in agent to the Claude Agent SDK, OpenAI Agents SDK, Pi, hosted agents or your own, and hand over to your team with the full history.
Explore Agent HarnessHarness providers
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MonoChat -
Claude Agent SDK -
OpenAI Agents SDK - Pi Pi
- Claude Managed Agents
- OpenAI Agents API
- </> Custom
The platform
One place to answer, automate and sell.
Six building blocks that work together, so a conversation never has to leave MonoChat to get resolved.
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Unified team inbox
Every channel in one shared inbox with owners, statuses, notes and full customer history.
Learn more -
AI assistants and chatbots
Assistants that answer from your own knowledge, qualify leads and hand over to a person with context.
Learn more -
Workflow automation
Event-driven journeys that send forms, create records, route requests and trigger the next step.
Learn more -
Campaigns and bulk messaging
Segmented WhatsApp broadcasts with approved templates, carousels and flows.
Learn more -
Multi-agent call center
Routing, SLAs and escalation for sales and support teams that work conversations together.
Learn more -
Business intelligence
See conversations, teams, campaigns and AI performance in one set of reports.
Learn more
See it in a conversation
AI Order Support
Instant order support.
Answer delivery questions, share live order updates, handle address changes and reduce repetitive support conversations automatically across WhatsApp and other messaging channels.
WhatsApp CSAT Flows
Run surveys directly inside WhatsApp.
Send CSAT, NPS and multi-step feedback forms directly inside the conversation. Collect responses automatically, guide users through interactive WhatsApp Flows and sync all survey data with your CRM, helpdesk or internal systems in real time.
AI Donation Journeys
Turn conversations into donations.
Guide donors through interactive WhatsApp conversations, present donation options with carousel messages, share secure payment links and automate donation confirmations instantly with AI-powered flows.
Instagram AI Shopping
Turn Instagram DMs into sales.
Let AI understand product mentions, recommend matching items, create personalized shopping journeys and guide customers from Instagram conversations to checkout with interactive product carousels.
Instagram Booking Automation
Book classes directly from Instagram.
Answer pricing questions instantly, present packages with interactive carousels, collect preferred days and class hours, send secure payment links and automatically confirm reservations through AI-powered Instagram conversations.
News
What is new in MonoChat
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MonoChat keeps growing from its Dubai headquarters
MonoChat is headquartered in Dubai, with offices in Türkiye, Portugal, the USA and Egypt. UAE businesses run WhatsApp, Instagram, Facebook, TikTok, Telegram and web chat from one inbox, with Arabic AI and a team in their time zone. Read more -
Great conversations at GICTC 2026
Our team was at the Government ICT Conference on 14 October 2026 at Bilişim Vadisi, Gebze, showing public institutions how to answer citizens on WhatsApp, Instagram and web chat with AI. Read more -
Agent Harness is live: run Claude Agent SDK, OpenAI Agents SDK, Pi or your own agent on WhatsApp
Choose your harness and run it on WhatsApp, Instagram, web chat and every other channel in MonoChat: built-in, Claude Agent SDK, OpenAI Agents SDK, Pi, hosted Claude or OpenAI agents, or your own, with human handover. Read more
FAQ
Questions teams ask before they start
Short answers. Talk to us on WhatsApp for anything else.
What is MonoChat?
MonoChat is a conversational business platform. It collects customer messages from WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, web chat, SMS and voice calls in one shared inbox, and adds AI assistants, workflow automation and reporting on top.
Is there a free plan?
Yes. The Basic plan is free forever and includes 1,000 outgoing messages a month, one channel and one user. You can upgrade to Growth or Enterprise when you need more agents, channels or volume.
Do I need the WhatsApp Business API to use MonoChat?
To use WhatsApp in MonoChat you connect the official WhatsApp Business Platform (Cloud API). MonoChat guides you through the setup, and with WhatsApp Coexistence you can keep using the WhatsApp Business app on the same number.
Can I use my own AI model?
Yes. You can connect models from providers such as OpenAI, Anthropic and Google, or your own LLM endpoint, and decide which assistant uses which model.
Which languages does MonoChat support?
The MonoChat interface and this website are both available in 22 languages. AI assistants can reply in the language your customer writes in, depending on the model you connect.
Can we run MonoChat on our own servers?
Yes. On the Enterprise plan MonoChat can run on your own servers for a fixed yearly fee, with unlimited users, channels and messages; AI and Meta usage are billed separately. Your conversations, customers and reports stay with you. Each project is scoped with you, so talk to us for a quote.
How long has MonoChat been around?
Since 2019. MonoChat is not a new AI start-up: we have been running business messaging for companies of every size since then. Today MonoChat is an official Meta Business Partner.
How long does it take to go live?
Most teams connect a first channel and publish an assistant on the same day. Custom workflows and integrations take longer depending on the systems you connect.
First month of Growth on us
Bring every conversation into one place.
Connect your first channel in minutes and let AI answer the questions you get every day.
One code per business • 30 days to redeem • No card needed