Control the chaos
Every customer message, one inbox.
MonoChat brings WhatsApp, Instagram, Messenger, TikTok, Telegram, web chat, SMS and voice into one shared inbox, with AI assistants that answer first and hand over to your team when it matters.
Free forever for 1,000 outgoing messages a month. No credit card.
- WhatsApp Business API
- Messenger
- TikTok
- Telegram
- Web chat
- SMS
- Voice
Hi! Do you have an appointment this week?
10:02
Hello 👋 Yes. Dr. Aylin is free on Thursday. Which time works for you?
10:02
Thursday 14:30
10:03
Appointment confirmed
Thursday · 14:30 · Dr. Aylin
Reminder set for 1 day before
You are booked. See you on Thursday!
10:03
Trusted by teams that live in their inbox
The platform
One place to answer, automate and sell.
Six building blocks that work together, so a conversation never has to leave MonoChat to get resolved.
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Unified team inbox
Every channel in one shared inbox with owners, statuses, notes and full customer history.
Learn more -
AI assistants and chatbots
Assistants that answer from your own knowledge, qualify leads and hand over to a person with context.
Learn more -
Workflow automation
Event-driven journeys that send forms, create records, route requests and trigger the next step.
Learn more -
Campaigns and bulk messaging
Segmented WhatsApp broadcasts with approved templates, carousels and flows.
Learn more -
Multi-agent call center
Routing, SLAs and escalation for sales and support teams that work conversations together.
Learn more -
Business intelligence
See conversations, teams, campaigns and AI performance in one set of reports.
Learn more
Channels
Meet customers where they already write to you.
Connect the channels you use today and add the rest when you need them. Every conversation lands in the same inbox.
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WhatsApp Business API
Automate sales, support and customer journeys on WhatsApp. -
Instagram Business
Manage Instagram DMs, leads and customer conversations. -
Facebook Business
Handle Messenger conversations from the same team inbox. -
TikTok Business
Manage TikTok DMs, comments and social engagement. -
Telegram Bot
Build Telegram bots and automate customer conversations. -
WebChat
Add a live chat and AI assistant widget to your website. -
Twilio
Send OTP, reminders, alerts and two-way SMS with Twilio. -
Voice Call (SIP)
Run AI voice calls with SIP, IVR, routing and automation.
See it in a conversation
AI Order Support
Instant order support.
Answer delivery questions, share live order updates, handle address changes and reduce repetitive support conversations automatically across WhatsApp and other messaging channels.
WhatsApp CSAT Flows
Run surveys directly inside WhatsApp.
Send CSAT, NPS and multi-step feedback forms directly inside the conversation. Collect responses automatically, guide users through interactive WhatsApp Flows and sync all survey data with your CRM, helpdesk or internal systems in real time.
AI Donation Journeys
Turn conversations into donations.
Guide donors through interactive WhatsApp conversations, present donation options with carousel messages, share secure payment links and automate donation confirmations instantly with AI-powered flows.
Instagram AI Shopping
Turn Instagram DMs into sales.
Let AI understand product mentions, recommend matching items, create personalized shopping journeys and guide customers from Instagram conversations to checkout with interactive product carousels.
Instagram Booking Automation
Book classes directly from Instagram.
Answer pricing questions instantly, present packages with interactive carousels, collect preferred days and class hours, send secure payment links and automatically confirm reservations through AI-powered Instagram conversations.
How it works
Live in an afternoon, not a quarter.
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Connect your channels
Link WhatsApp, Instagram, Messenger and the rest with guided setup. Keep your existing number with WhatsApp Coexistence.
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Teach your assistant
Point it at your website, documents and FAQs. It answers from your content and knows when to ask a person.
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Automate and hand over
Build flows for bookings, orders and follow-ups. Your team picks up the conversations that need them.
Why teams choose MonoChat
Built for the way messaging-first businesses work.
- 8
- Channels
- Messaging, web chat, SMS and voice in one inbox.
- 7
- Interface languages
- From English and Arabic to Turkish, German, French, Indonesian and Vietnamese.
- $0
- To start
- Free plan with 1,000 outgoing messages a month.
- 24/7
- AI coverage
- Assistants answer while your team is offline.
Solutions
Ready-made journeys for your industry.
Start from playbooks that already know the questions your customers ask.
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Retail
Sell more with chat-to-cart journeys and campaigns. -
E-Commerce
Convert chats into checkout with product flows. -
Fitness & Wellness
Automate bookings, memberships and customer journeys. -
Tourism & Hospitality
Turn inquiries into bookings with guided flows. -
Automotive
Capture leads and automate test drive & service. -
Healthcare
Book appointments and support patients securely. -
Education
Enroll students and automate admissions. -
Call Center
Run omnichannel support with routing and SLAs. -
Non-Profit
Manage donors and volunteers with automation. -
Car Rental
Answer availability questions and take bookings on WhatsApp. -
Real Estate
Qualify property leads and book viewings from chat. -
Beauty & Salons
Fill the calendar with chat bookings and reminders.
News
What is new in MonoChat
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Twilio is now live in MonoChat
MonoChat now supports Twilio. Launch two-way SMS, OTP, reminders, and automated journeys inside one shared inbox. Read more -
WhatsApp Coexistence is now supported
Connect the official WhatsApp Cloud API while keeping your existing WhatsApp Business app active on the same number. Read more -
Partners can use earnings as MonoChat balance
Withdraw partner earnings directly or transfer them to your MonoChat balance for subscriptions, support, or AI usage. Read more
FAQ
Questions teams ask before they start
Short answers. Talk to us on WhatsApp for anything else.
What is MonoChat?
MonoChat is a conversational business platform. It collects customer messages from WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, web chat, SMS and voice calls in one shared inbox, and adds AI assistants, workflow automation and reporting on top.
Is there a free plan?
Yes. The Basic plan is free forever and includes 1,000 outgoing messages a month, one channel and one user. You can upgrade to Growth or Enterprise when you need more agents, channels or volume.
Do I need the WhatsApp Business API to use MonoChat?
To use WhatsApp in MonoChat you connect the official WhatsApp Business Platform (Cloud API). MonoChat guides you through the setup, and with WhatsApp Coexistence you can keep using the WhatsApp Business app on the same number.
Can I use my own AI model?
Yes. You can connect models from providers such as OpenAI, Anthropic and Google, or your own LLM endpoint, and decide which assistant uses which model.
Which languages does MonoChat support?
The MonoChat interface is available in seven languages: English, Turkish, Arabic, German, French, Indonesian and Vietnamese. This website is in English, Turkish and Arabic. AI assistants can reply in the language your customer writes in, depending on the model you connect.
How long does it take to go live?
Most teams connect a first channel and publish an assistant on the same day. Custom workflows and integrations take longer depending on the systems you connect.
First month of Growth on us
Bring every conversation into one place.
Connect your first channel in minutes and let AI answer the questions you get every day.
One code per business • 30 days to redeem • No card needed