Omnichannel Inbox

Manage Every Channel From One Omnichannel Inbox

Bring WhatsApp, Instagram, web chat and other customer conversations into one unified inbox for faster support, clearer ownership and better agent productivity.

Get Started For Free Chat on WhatsApp

Or start with $150 of credit, enough for a first month of Growth

Acme Store Active now

Hi! I wrote to you on WhatsApp yesterday about my order. Any update?

10:31

Hi Lina, I can see your WhatsApp conversation from yesterday. Order #2290, the blue jacket, right?

10:31

Yes, exactly!

10:32

Order #2290

Out for delivery · Arrives today

Assigned to: Sam (Support)

It left the warehouse this morning and should arrive today.

10:32

Great, no need to explain everything again. Thanks!

10:33

Omnichannel Inbox Features

All customer conversations, teams and handovers managed from one screen

  • Unified Inbox

    Manage every customer conversation from one shared workspace.

    • WhatsApp messages
    • Instagram DMs
    • Web chat
    • Centralized history

  • Team Collaboration

    Let agents work together without losing conversation context.

    • Agent assignment
    • Internal notes
    • Shared ownership
    • Conversation transfer

  • Agent Productivity

    Help agents respond faster with organized queues and customer context.

    • Queue management
    • Customer profile
    • Previous chats
    • Quick replies

  • Consistent Support

    Deliver the same support experience across every messaging channel.

    • Channel continuity
    • Routing rules
    • AI assistance
    • Follow-up flows

How an Omnichannel Inbox Works

Turn fragmented customer channels into one managed support workspace

  1. Customer Messages Any Channel

    Customers contact you from WhatsApp, Instagram, web chat or other connected channels.

  2. MonoChat Centralizes Conversations

    All messages appear in one inbox with customer history, channel source and conversation context.

  3. Agents Resolve Faster

    Agents reply, assign, transfer, automate and follow up without switching between tools.

Example conversations

Omnichannel customer support examples

Customers switch channels and the conversation follows them. What the customer sees, and what the agent already has on screen.

  • Continuing a website chat on WhatsApp

    A visitor leaves the site mid-conversation and the agent continues on WhatsApp with the web chat history in the same contact, so nothing is asked twice.

    Nova Furniture Business account

    Oslo 3-seater · Forest green

    In stock · Delivery in 5–7 days

    $1,240

    Hi Sarah, Tom from Nova Furniture. You asked about the Oslo sofa in green on our website, so I am continuing here as you requested.

    17:20

    Order nowBook a showroom visit

    Book a showroom visit

    17:31

    Which day suits you?

    17:31

    Sat 11 OctSun 12 Oct

    Sat 11 Oct

    17:32

    Booked for Saturday at our Riverside showroom. The sofa will be set up for you to try.

    17:32

  • Handling a Messenger complaint with internal notes

    A colleague's private note tells the agent this is the customer's second late parcel this month; the customer only sees a reply that already takes it into account.

    Atlas Market Business account

    My parcel is late AGAIN. This is the second time this month.

    12:05

    You are right, Mark, and I am sorry. I can see order #3318 from 2 October was also late.

    12:07

    Order #3412

    Delayed at hub · New delivery: tomorrow

    Shipping fee refunded: $6.90

    Your current order arrives tomorrow, and I have refunded the shipping fee.

    12:07

    OK, thanks for actually checking.

    12:09

  • Renewing a membership from a Telegram chat

    Telegram messages land in the same shared inbox as every other channel; the agent replies with a payment link and the renewal is logged on the contact.

    Lumen Fitness Business account

    Hi, my membership ends on Friday. Can I renew for 6 months?

    18:44

    Of course, Emily. The 6-month plan is $234, or $42 a month on the monthly plan.

    18:45

    6 months for $234Monthly plan

    6 months for $234

    18:45

    Here is your secure payment link.

    18:45

    Pay $234

    Membership renewed

    6 months · Until 10 April 2027

    Receipt sent by email

    Payment received. See you at the gym!

    18:47

Keep exploring

First month of Growth on us

Unify Every Customer Channel in One Inbox

Manage WhatsApp, Instagram, web chat and other messaging channels from one shared MonoChat workspace.

Start with $150 credit Chat on WhatsApp

One code per business • 30 days to redeem • No card needed

$150 to get started.

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