Customer Re-Engagement Flows

Customer Re-Engagement Flows That Bring Shoppers Back Automatically

Reconnect with inactive shoppers using automated follow-ups, personalized conversations, and AI-powered re-engagement flows.

Get Started For Free Chat on WhatsApp

Or start with $150 of credit, enough for a first month of Growth

Nova Shop Business account

Hi Sara, it has been a while! The skincare set you liked is back in stock.

19:00

Show meNot now

Show me

19:04

Daily Care Set

Back in stock

Welcome-back offer: free shipping

Here it is. Shipping is on us this week as a welcome back.

19:04

Nice, I will order it.

19:05

Great! Here is your checkout link.

19:05

Win-Back and Re-Engagement Features

Turn lost opportunities into new conversations with smart automation and personalized messaging.

  • Automated Win-Back Journeys

    Trigger smart follow-ups based on inactivity or abandoned actions.

    • Abandoned browse recovery
    • Cart reminder flows
    • Post-visit nudges
    • Lifecycle-based triggers

  • Omnichannel Follow-Ups

    Reach customers where they respond best — WhatsApp, Instagram, web chat, and more.

    • Channel-based targeting
    • Personalized message templates
    • AI-assisted replies
    • Unified conversation history

  • Segmentation & Personalization

    Send relevant messages using behavioral data and customer intent.

    • Audience segmentation
    • Dynamic content insertion
    • Intent-based flows
    • Smart timing optimization

  • Timing & Automation Control

    Automate sequences while keeping full control of cadence and tone.

    • Delay & frequency settings
    • Smart retry logic
    • Human handoff options
    • Performance analytics

How It Works

Set up automated re-engagement in three steps

  1. Define Your Audience

    Segment customers based on behavior, inactivity, or purchase intent.

  2. Design Re-Engagement Flows

    Create automated journeys with AI-assisted messaging and triggers.

  3. Launch & Optimize

    Track engagement metrics and refine campaigns to improve retention.

Ready-made app in the MonoChat Store

E-commerce

Shop Assistant

An AI shop desk for online stores that shows products with a checkout link, tracks orders, recovers abandoned carts, handles return requests and sends campaign messages, connected to Shopify or your own platform.

Install freeSee what it does

Example conversations

WhatsApp win-back and re-engagement message examples

Automated messages that reach customers at the right moment: a refill reminder, a birthday offer and a one-tap “why did you stop?” survey.

  • Replenishment reminder before a product runs out

    Based on the last purchase date, a template reminds the customer to reorder before the bag runs out, and one tap rebuilds the order.

    Nova Pet Business account

    Salmon Adult Dog Food · 12 kg

    Last ordered 7 September

    $64

    Hi Olivia, Max's 12 kg bag of salmon dog food should run out in about 5 days. Shall we send a new one?

    10:00

    Reorder nowRemind me next weekChange product

    Reorder now

    10:14

    Done! Pay here and it arrives on Friday 16 October.

    10:14

    Pay $64

    Pay $64

    10:15

    Paid, thank you. We will remind you again in about five weeks.

    10:16

  • Birthday offer for a loyal customer on WhatsApp

    A birthday template with a personal code goes out automatically; when the customer asks about the terms, the AI answers from your offer rules.

    Lumen Beauty Business account

    Birthday gift

    Code HANNAH20 · 20% off

    Valid until 14 October

    Happy birthday, Hannah! Here is 20% off anything you like this week, our thank-you for being a member since 2023.

    09:30

    Shop nowView my favourites

    Does it work on the holiday gift sets too?

    12:41

    Yes, it works on everything except gift cards. Your favourite Rose Glow set would be $44 instead of $55.

    12:41

    Add Rose Glow set

    Add Rose Glow set

    12:42

    Added with your code applied. Here is your checkout link.

    12:42

  • Asking a lapsed customer why they stopped buying

    After 120 days without an order, a one-tap survey finds the reason; a delivery complaint is tagged and handed to customer care, who wins the customer back.

    Atlas Market Business account

    Hi Ryan, we have missed you! Could you tell us why you have not ordered lately? It takes one tap.

    11:00

    PricesFound another shopDelivery problems

    Delivery problems

    11:20

    Thank you for telling us, and we are sorry. I am passing this to our customer care team now.

    11:20

    Welcome back

    Free shipping on 3 orders

    Added to your account

    Hi Ryan, I'm Laura from customer care. I can see two late deliveries in June. We now use a new courier in your area, and your next 3 orders ship free.

    11:26

    Good to hear, thanks Laura.

    11:30

Keep exploring

First month of Growth on us

Re-Engage Your Customers Automatically

Launch AI-powered follow-up flows that bring shoppers back, restart conversations, and increase lifetime value.

Start with $150 credit Chat on WhatsApp

One code per business • 30 days to redeem • No card needed

$150 to get started.

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