Retail Campaign Automation

WhatsApp Campaign Automation for Segmented Retail Promotions

Run promotions, re-engagement, and personalized follow-ups across WhatsApp, Instagram, and web chat — from one inbox.

Get Started For Free Chat on WhatsApp

Or start with $150 of credit, enough for a first month of Growth

Nova Store Business account

Hi Sara, our mid-season sale starts today: member prices on all outerwear.

09:30

See the collectionStop promotions

Do you have the trench coat in beige?

09:42

Classic Trench · Beige

Sizes S, M, L

Member price applied

Yes, all sizes are available. Shall I reserve one at your nearest store?

09:42

Yes, size M please.

09:43

Done. It is held for you until tomorrow evening.

09:43

Campaign Automation Features

Segmentation, promo journeys, and measurable results — built for retail growth

  • Segmentation & Targeting

    Send the right message to the right audience at the right time.

    • Segment by interest & intent
    • RFM & lifecycle targeting
    • Dynamic audiences
    • Consent-first messaging

  • Promos, Coupons & Drops

    Launch promotions that feel personal — not spammy.

    • Coupon delivery flows
    • Limited-time drops
    • Personalized offers
    • Click-to-chat CTAs

  • Automated Follow-Ups

    Recover intent with triggered journeys and reminders.

    • Abandoned intent follow-up
    • Browse & inquiry re-engagement
    • Back-in-stock alerts
    • Post-purchase sequences

  • Measure & Optimize

    Track performance and iterate with clear campaign signals.

    • Engagement metrics
    • Conversation-to-sale tracking
    • Channel performance
    • Agent impact visibility

How Retail Campaign Automation Works

Launch campaigns in three simple steps

  1. Connect Your Channels

    Bring WhatsApp, Instagram, and web chat into one MonoChat inbox.

  2. Build Campaign Journeys

    Create segmented promo flows and triggered follow-ups in minutes.

  3. Launch, Learn, Improve

    Monitor results and optimize campaigns with real conversation insights.

Ready-made app in the MonoChat Store

Retail

Store Assistant

An AI store desk for shops and chains that shows products and stock per store, takes click & collect reservations, tracks orders, runs a loyalty club with points and coupons, and sends campaign messages.

Install freeSee what it does

Example conversations

WhatsApp retail campaign message examples

VIP early access, abandoned carts and a store opening: campaigns that start a conversation instead of ending at a click.

  • Black Friday early access for VIP customers

    A segmented template reaches top customers a day early. Replies are answered by the AI assistant and end in a payment link.

    Nova Store Business account

    Hi Sophie, as a Gold member you get Black Friday prices 24 hours early: up to 40% off, from now until tomorrow 09:00.

    Thu 09:00

    Shop early accessMute promotions

    Is the wool coat I saved included?

    09:18

    Wool Wrap Coat · Camel · M

    Early access price

    $167 (was $239)

    Yes, it is 30% off in early access, and your size is in stock.

    09:18

    Buy nowReserve in store

    Buy now

    09:19

    Here is your secure payment link. It holds the early-access price until 09:00 tomorrow.

    09:19

    Pay $167

  • Abandoned cart reminder on WhatsApp

    A reminder goes out a few hours after a cart is left behind. The assistant clears up the shipping question that stopped the sale.

    Lumen Living Business account

    Your cart

    Linen Duvet Set · 2 × Pillow

    $146

    Hi Ethan, you left 2 items in your cart. They are still available.

    18:00

    Complete orderI have a question

    I have a question

    18:12

    How much is delivery? It was not clear at checkout.

    18:12

    Delivery is free over $120, so your cart ships free. It arrives in 2–3 working days.

    18:12

    Complete order

    Complete order

    18:13

    Here is your payment link. Your cart is saved exactly as you left it.

    18:13

    Pay $146

  • New store opening invitation with RSVP

    Customers near the new location get an invite, pick an arrival window and receive a reminder with the address on opening day.

    Atlas Sports Business account

    Hi Noah, our new Atlas Sports store opens on Saturday 15 November at Harbour Mall. The first 100 guests get a free gym bag. Join us?

    Mon 12:00

    10:00–12:0012:00–15:00Can not make it

    10:00–12:00

    12:30

    You are on the list

    Sat 15 Nov · 10:00–12:00

    Harbour Mall, level 1

    See you there! We will send a reminder with directions on Saturday morning.

    12:30

    Atlas Sports · Harbour Mall

    Level 1, next to the food court

    Tap for directions

    Today is the day! Doors open at 10:00. Here is the location:

    Sat 08:30

Keep exploring

First month of Growth on us

Launch Retail Campaigns That Convert

Run segmented WhatsApp, Instagram and web chat campaigns, automate follow-ups, and improve repeat purchases — all from one MonoChat inbox.

Start with $150 credit Chat on WhatsApp

One code per business • 30 days to redeem • No card needed

$150 to get started.

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