Telegram Bot

Telegram Bot for Business Answer, Book and Sell in Telegram

Use Telegram with MonoChat to serve customers faster. Automate replies with bots, share large files, and manage bookings and payments.

Get Started For Free Chat on WhatsApp

Or start with $150 of credit, enough for a first month of Growth

  • BotFather setup
  • Inline buttons
  • Bookings
  • Payments
Nova Clinic Bot Active now

Hi! Can you help me book an appointment?

09:40

Sure — what day/time works for you?

09:40

Tomorrow at 6pm — also can you share the location?

09:41

Done ✅ I’ve confirmed it and sent you the address + reminder.

09:41

Telegram Bot Features

Use Telegram's infrastructure for your business with MonoChat

  • Direct Communication

    Communicate instantly with your customers on Telegram

    • Instant messaging
    • Group chat support
    • Channel broadcast
    • Bot integration

  • Cloud Services

    Use Telegram's cloud infrastructure for media and files

    • Cloud storage
    • File sharing
    • Media synchronization
    • Cross-device access

  • Reservation System

    Accept and manage reservations via Telegram

    • Automatic reservations
    • Calendar integration
    • Reminder notifications
    • Booking confirmation

  • Telegram Payments

    Make sales with secure payment flows

    • Payment integration
    • Invoice generation
    • Payment tracking
    • Faster checkout

  • Powerful Bot API

    Use Telegram's advanced bot features

    • Custom keyboard
    • Inline buttons
    • Command handling
    • Webhook support

  • Secure Communication

    Run secure conversations with privacy controls

    • Secret chat support
    • Two-factor authentication
    • Privacy controls
    • Account security

Bot + team inbox

A Telegram chatbot that hands over to your team

Let the bot handle commands, buttons and common questions, and pass the chat to an agent in the shared inbox when a person is needed.

  • Connect the bot with your BotFather token
  • Inline buttons, commands and guided flows
  • Agent handoff with the full conversation history
  • Telegram alongside WhatsApp, Instagram and web chat
AI assistants and chatbots Workflow automation

Team inbox

All channels
  • Alex P. · Telegram Can you send me the invoice?
  • Sara A. · WhatsApp Is the linen shirt available in medium?
  • Deniz K. · Instagram Can I book for Friday at 6pm?
  • Omar H. · Messenger Please reserve the black pair.
  • Website visitor · WebChat Which plan fits a team of five?

How to Create a Telegram Bot for Your Business

Start providing service with Telegram in 4 simple steps

  1. Create Telegram Bot

    Create a bot via BotFather and connect it to MonoChat

  2. Set Up Cloud Sharing

    Enable file and media sharing using Telegram's cloud features

  3. Enable Reservations

    Let customers book appointments with automated reservation flows

  4. Start Selling

    Receive orders on Telegram and take payments securely

Go deeper

Telegram Bot features in detail

Each capability has its own guide with examples, setup steps and FAQs.

FAQ

Telegram Bot FAQ

Bot setup, automation, reservations, payments, and cloud sync — answered.

How do I connect a Telegram bot to MonoChat?

Create a bot via BotFather, copy the bot token, and connect it inside MonoChat. Once connected, Telegram conversations flow into your team inbox for automation and human support.

Can I use Telegram with a shared team inbox?

Yes. MonoChat turns Telegram into a shared inbox where multiple agents can collaborate, assign conversations, track history per customer, and maintain response SLAs.

What Telegram bot features are supported (buttons, commands, webhooks)?

MonoChat supports common Bot API capabilities such as command handling, inline buttons/keyboards, and webhook-based message delivery—so you can build interactive journeys and automations.

Can I automate replies and hand off to a human agent?

Yes. You can automate replies with bots and workflows, then hand off to an agent when the user needs human help or when an intent/rule triggers escalation.

Can I manage reservations and bookings through Telegram?

Yes. You can run reservation flows in Telegram, collect booking details, confirm availability, and send reminders. MonoChat can also integrate with calendars and back-office systems.

Does Telegram support payments, and can MonoChat track them?

Telegram supports payment flows depending on your setup. MonoChat can orchestrate the journey (invoices, confirmations) and track outcomes so payments are linked to the conversation.

Can I share large files and media with customers?

Yes. Telegram’s cloud infrastructure makes file sharing easy. With MonoChat, you can keep media and files organized inside the conversation context and accessible across your team.

Is Telegram secure for customer communication?

Telegram offers strong security options and privacy controls. MonoChat adds operational security with access control and workspace-level collaboration so teams can work safely.

Keep exploring

First month of Growth on us

Reach Your Global Customers with Telegram Bot

Connect Telegram to one inbox, automate replies with bots, and run reservations and payments with MonoChat.

Start with $150 credit Chat on WhatsApp

One code per business • 30 days to redeem • No card needed

$150 to get started.

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