Telegram Bot

Global Communication with Telegram,
Cloud-Powered Service

Use Telegram with MonoChat to serve customers faster. Automate replies with bots, share large files, and manage bookings and payments.

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MonoChat
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Hi! Can you help me book an appointment?
11:20
Sure — what day/time works for you?
11:20
Tomorrow at 6pm — also can you share the location?
11:21
Done ✅ I’ve confirmed it and sent you the address + reminder.
11:21
700M
Active Users
Reach customers on Telegram
2GB
File Limit
Share large files easily
200K
Group Capacity
Massive group communication
100%
Cloud Sync
Sync across devices

Telegram Bot Features

Use Telegram's infrastructure for your business with MonoChat

Direct Communication

Communicate instantly with your customers on Telegram

  • Instant messaging
  • Group chat support
  • Channel broadcast
  • Bot integration

Cloud Services

Use Telegram's cloud infrastructure for media and files

  • Cloud storage
  • File sharing
  • Media synchronization
  • Cross-device access

Reservation System

Accept and manage reservations via Telegram

  • Automatic reservations
  • Calendar integration
  • Reminder notifications
  • Booking confirmation

Telegram Payments

Make sales with secure payment flows

  • Payment integration
  • Invoice generation
  • Payment tracking
  • Faster checkout

Powerful Bot API

Use Telegram's advanced bot features

  • Custom keyboard
  • Inline buttons
  • Command handling
  • Webhook support

Secure Communication

Run secure conversations with privacy controls

  • Secret chat support
  • Two-factor authentication
  • Privacy controls
  • Account security

How It Works

Start providing service with Telegram in 4 simple steps

01

Create Telegram Bot

Create a bot via BotFather and connect it to MonoChat

02

Set Up Cloud Sharing

Enable file and media sharing using Telegram's cloud features

03

Enable Reservations

Let customers book appointments with automated reservation flows

04

Start Selling

Receive orders on Telegram and take payments securely

FAQ

Telegram Bot FAQ

Bot setup, automation, reservations, payments, and cloud sync — answered.

How do I connect a Telegram bot to MonoChat?
Create a bot via BotFather, copy the bot token, and connect it inside MonoChat. Once connected, Telegram conversations flow into your team inbox for automation and human support.
Can I use Telegram with a shared team inbox?
Yes. MonoChat turns Telegram into a shared inbox where multiple agents can collaborate, assign conversations, track history per customer, and maintain response SLAs.
What Telegram bot features are supported (buttons, commands, webhooks)?
MonoChat supports common Bot API capabilities such as command handling, inline buttons/keyboards, and webhook-based message delivery—so you can build interactive journeys and automations.
Can I automate replies and hand off to a human agent?
Yes. You can automate replies with bots and workflows, then hand off to an agent when the user needs human help or when an intent/rule triggers escalation.
Can I manage reservations and bookings through Telegram?
Yes. You can run reservation flows in Telegram, collect booking details, confirm availability, and send reminders. MonoChat can also integrate with calendars and back-office systems.
Does Telegram support payments, and can MonoChat track them?
Telegram supports payment flows depending on your setup. MonoChat can orchestrate the journey (invoices, confirmations) and track outcomes so payments are linked to the conversation.
Can I share large files and media with customers?
Yes. Telegram’s cloud infrastructure makes file sharing easy. With MonoChat, you can keep media and files organized inside the conversation context and accessible across your team.
Is Telegram secure for customer communication?
Telegram offers strong security options and privacy controls. MonoChat adds operational security with access control and workspace-level collaboration so teams can work safely.

Reach Your Global Customers with Telegram Bot

Connect Telegram to one inbox, automate replies with bots, and run reservations and payments with MonoChat.

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