AI Assistants & Chatbots
AI chatbot and assistants for 24/7 customer service.
Answer questions instantly using GPT, serve customers in their own language, route complex cases to your team, and automate bookings end-to-end.
Or start with $150 of credit, enough for a first month of Growth
Hello, do you have a slot for teeth whitening on Friday?
21:47
Hi 👋 I am the Nova Dental assistant. Yes, we have two free slots on Friday. Which one suits you?
21:47
Friday 15:30
21:48
Appointment booked
Teeth whitening · Friday 15:30
Reminder set for the day before
You are booked. If you would rather talk to our team, just write "agent".
21:48
Chatbot Capabilities
Advanced building blocks for automation, routing, booking and multilingual experiences.
- Availability
24/7 Automated Service
Answer your customers' questions non-stop
- 24/7 uninterrupted service
- Instant response guarantee
- Performance even during peak hours
- Customer loss prevention
- Language detection
Multi-Language Support
Serve your international customers in their native language
- Auto-translation into the customer's language
- Culturally appropriate responses
- Language detection system
- Human-quality translation
- OpenAI, Gemini & more
AI-Powered
Smart and accurate answers with GPT technology
- Context analysis
- Learning AI system
- Natural language processing
- Personalized responses
- AI to live agent
Smart Routing
Automatically route complex cases to live agents
- Difficulty level analysis
- Auto escalation
- VIP customer priority
- Expert agent assignment
- Booking flows
Appointment Booking
Automatically manage appointments and reservations
- Calendar integration
- Availability check
- Auto confirmation system
- Reminder messages
- Analytics dashboard
Detailed Analytics
Continuously monitor and optimize chatbot performance
- Interaction metrics
- User satisfaction
- Response success rates
- Optimization suggestions
Bring your own model
Run your AI chatbot on the model you choose
Connect your own key for OpenAI, Anthropic, Google and other providers, or your own LLM endpoint. You decide which assistant uses which model and you control the AI cost.
- Answers grounded in your own documents, website and FAQs
- A different model per assistant when you need it
- Handover to a live agent with the full conversation
Works with the LLM providers you already use
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OpenAI -
Anthropic -
Google Gemini -
Azure OpenAI -
AWS Bedrock -
OpenRouter -
xAI -
DeepSeek -
Groq -
Cohere -
Ollama
How to launch an AI chatbot
Most teams connect a first channel and publish an assistant on the same day.
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Connect a channel
Link WhatsApp, Instagram, your website chat or any other channel with guided setup.
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Teach your assistant
Point it at your website, documents and FAQs so it answers from your own content.
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Set handover and go live
Decide when the assistant passes the conversation to your team, then publish it.
Industry Use Cases
Deploy the same core capabilities, customized to your workflows.
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Medical Tourism
Overcome language barriers for patients from abroad
- Example: Treatment package information and appointments
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E-commerce
Answer product questions instantly and increase sales
- Example: Stock check and order tracking
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Hospitality
24/7 information service for your guests
- Example: Room reservations and hotel services
Calculate the Cost of One Conversation
Enter your support agent’s monthly salary and compare the cost per conversation with AI.
Enter the monthly salary of your support agent
* Provided that one support agent can process up to 200 dialogues per day on average
Cost per Conversation
By support agent
per conversation
With AI
per conversation
* AI cost is estimated using an average conversation cost based on your shared token usage assumptions.
FAQ
AI chatbot questions
Quick answers to the most common questions.
What is an AI chatbot in MonoChat?
It is an AI assistant that answers customers in your messaging channels using a large language model and your own knowledge. It can answer questions, guide and qualify customers, book appointments and hand over to a person when needed.
On which channels can the AI chatbot answer?
The same assistant can answer on WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, web chat on your site, SMS and voice, all managed from one inbox.
Which AI models can the chatbot use?
You can connect models from providers such as OpenAI, Anthropic and Google, or your own LLM endpoint, and choose which assistant uses which model.
What happens when the chatbot cannot answer?
Smart routing escalates complex cases to a live agent automatically. The agent sees the whole conversation in the shared inbox and continues from there.
How much does an AI chatbot cost?
You can start on the free Basic plan with 1,000 outgoing messages a month. With your own AI key you pay your model provider directly for usage. The calculator on this page compares the cost per conversation with a human agent.
Keep exploring
-
Unified Team Inbox
Manage all customer conversations across channels in one inbox. -
Workflow Automation
Build event-driven customer journeys with smart automation. -
Multi Agent Call Center
Route conversations to agents with ownership, SLAs and visibility. -
Business Intelligence
Track conversations, teams, campaigns and AI performance.
First month of Growth on us
Grow Your Business with AI Chatbot
Automate support, reduce costs, and increase satisfaction—launch an AI assistant tailored to your workflows with MonoChat.
One code per business • 30 days to redeem • No card needed