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MonoChat news and product updates

New channels, platform updates and automation features to help you control the chaos.

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Product launches, channel updates, partner announcements and platform improvements.

MonoChat and the Government ICT Conference (GICTC 2026) logo, 14 October 2026, Bilişim Vadisi, Gebze
Sponsor

MonoChat is a sponsor of GICTC 2026

Meet us on 14 October 2026 at Bilişim Vadisi, Gebze, at Türkiye’s largest public-sector technology event. See how public institutions answer citizens on WhatsApp, Instagram and web chat with AI.

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Diagram of an agent harness wrapped around a language model and connected to WhatsApp
Explainer

What is an agent harness? Now available in MonoChat

What an agent harness is, how it differs from a single AI inference call, and what it changes for WhatsApp customer support. Now available in MonoChat: use ours or bring your own.

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SMS messaging and mobile communication
New Channel

Twilio is now live in MonoChat

MonoChat now supports Twilio. Launch two-way SMS, OTP, reminders, and automated journeys inside one shared inbox.

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WhatsApp messaging on mobile phone
New Capability

WhatsApp Coexistence is now supported

Connect the official WhatsApp Cloud API while keeping your existing WhatsApp Business app active on the same number.

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