Twilio is now live in MonoChat
Launch two-way SMS, OTP, reminders, alerts, and automated journeys with Twilio inside MonoChat's shared inbox, workflows, and analytics layer.
What this unlocks
Businesses can now run SMS inside MonoChat using Twilio as the delivery provider. Teams keep one operational layer for inbox, automation, reporting, AI routing, and agent collaboration.
Twilio-Powered Delivery
Connect Twilio credentials, configure numbers or sender IDs, and start sending transactional or conversational SMS from MonoChat.
Inbox + Workflow Automation
Route replies to agents, trigger workflows, send OTP or reminders, and measure performance without leaving MonoChat.
Included capabilities
- Two-way SMS conversations in the shared team inbox
- OTP, alerts, reminders, and transactional updates
- Workflow automation with waits, conditions, and handoff
- Delivery visibility, reply tracking, and performance analytics
- Compliance controls such as opt-out handling and safe sending rules
Positioning on the website
Twilio should be presented as the live provider behind the SMS channel, not as a separate top-level platform. This keeps the navigation clean while still making the new capability visible.
Launch SMS with Twilio inside MonoChat
Run transactional and conversational SMS from one inbox with automation, routing, and analytics.