New Channel

Twilio is now live in MonoChat

Launch two-way SMS, OTP, reminders, alerts, and automated journeys with Twilio inside MonoChat's shared inbox, workflows, and analytics layer.

Get Started For Free View Twilio platform details

Or start with $150 of credit, enough for a first month of Growth

Published:

SMS messaging and mobile communication

What Twilio SMS in MonoChat unlocks

Businesses can now run SMS inside MonoChat using Twilio as the delivery provider. Teams keep one operational layer for inbox, automation, reporting, AI routing, and agent collaboration.

Twilio-powered delivery

Connect Twilio credentials, configure numbers or sender IDs, and start sending transactional or conversational SMS from MonoChat.

Inbox and workflow automation

Route replies to agents, trigger workflows, send OTP or reminders, and measure performance without leaving MonoChat.

Included SMS capabilities

  • Two-way SMS conversations in the shared team inbox
  • OTP, alerts, reminders, and transactional updates
  • Workflow automation with waits, conditions, and handoff
  • Delivery visibility, reply tracking, and performance analytics
  • Compliance controls such as opt-out handling and safe sending rules
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More MonoChat news

Other recent product and partner programme announcements.

First month of Growth on us

Launch SMS with Twilio inside MonoChat

Run transactional and conversational SMS from one inbox with automation, routing, and analytics.

Start with $150 credit Chat on WhatsApp

One code per business • 30 days to redeem • No card needed

$150 to get started.

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