Appointment booking

Appointment booking right inside the chat.

Your AI assistant answers questions, offers only times that are really free and books the appointment in the conversation. Reminders go out on WhatsApp with buttons to confirm, change or cancel, and every booking lands in a calendar inside MonoChat.

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  • WhatsApp
  • Instagram
  • Web chat
  • Reminders with buttons
  • Calendar in MonoChat
Glow Studio online

Hi, can I book a haircut with Mia this week?

21:14

Of course! Mia is free on Thursday at these times:

21:14

Thu 10:00Thu 14:30Other day

Thu 14:30

21:15

Haircut with Mia

Thursday, 14:30

45 min

You are booked. We will remind you the day before.

21:15

Apps that book

Pick the booking app for your business

Ready-made assistants in the MonoChat Store, each set up for how one kind of business takes bookings.

How it works

From the first question to the visit

The same building blocks run behind every booking app, whatever you sell.

  • Books in the conversation

    The assistant answers from your own services and rules, offers free times and books the appointment without sending the customer to a form.

  • Instant or confirmed by your team

    Depending on the app, bookings are confirmed at once or arrive as requests your team confirms with one tap.

  • Reminders that get answered

    WhatsApp template reminders with buttons, so customers confirm, change or cancel on the spot and fewer people miss the visit.

  • A calendar inside MonoChat

    Every booking app has its own calendar or planner in MonoChat, next to the conversations, so your team sees bookings where they chat.

  • Bookings taken by phone too

    In apps like the Salon Assistant, bookings you take at the desk or on the phone go in the same calendar, and customers still get the confirmation and reminders on WhatsApp.

  • Handover to a person

    When a question needs your team, the assistant hands the conversation over with the full history in the shared inbox.

Reminders

Reminders with Confirm, Reschedule and Cancel

Reminders and follow-ups are sent as approved WhatsApp templates. The Salon Assistant sends one the day before with Confirm, Reschedule and Cancel; the Clinic Assistant asks a few hours before with I’ll be there, Change the time and Cancel.

  • Templates are submitted for approval when you turn the assistant on
  • Answers come back into the same conversation
  • Changes inside your cancellation window go to your team
  • Class, viewing, pick-up and return reminders in other apps
Salon appointment reminders
Glow Studio online

Hi Sara, a reminder of your haircut with Mia tomorrow at 14:30. See you then?

10:00

ConfirmRescheduleCancel

Reschedule

10:07

No problem. Mia is also free on Friday at 11:00 or 16:00.

10:07

Fri 11:00Fri 16:00

Fri 16:00

10:08

Done, moved to Friday at 16:00.

10:08

Your desk

Calendars and desks inside MonoChat

Each booking app comes with its own screens in MonoChat: a calendar or planner, the list of bookings and customers, settings for services, people and booking rules, and reports such as no-shows with and without reminders.

  • Week calendar coloured by team member in the Salon Assistant
  • Classes and a waitlist in the Studio Assistant
  • The customer’s next booking beside the chat
  • Reports on bookings, no-shows and reminders
Salon Assistant All apps
The Salon Assistant week calendar by team member next to a WhatsApp chat in MonoChat

How to start taking bookings in the chat

Four steps, and nothing goes to customers until you turn it on.

  1. Connect your channels

    Connect WhatsApp, Instagram or your website chat to MonoChat.

  2. Install a booking app

    Pick the app for your business from the MonoChat Store and install it in your workspace.

  3. Add services, people and hours

    Fill in your services, team, opening hours and booking rules in the app.

  4. Turn the assistant on

    Turning it on starts booking and submits the reminder templates on your WhatsApp number for approval.

Booking by industry

See how booking in the chat works for your sector.

FAQ

Appointment booking FAQ

What the booking apps do and where bookings are kept.

On which channels can customers book?

The booking apps take bookings in the chat on WhatsApp, Instagram and your website chat. Confirmations and reminders go out on WhatsApp. In apps like the Salon Assistant, that includes bookings your team adds by phone or at the desk.

How do reminders work?

Reminders are approved WhatsApp templates with buttons. For example, the Salon Assistant sends one the day before with Confirm, Reschedule and Cancel, and the Clinic Assistant sends one hours before with I’ll be there, Change the time and Cancel. The app submits the templates when you turn the assistant on.

Where are bookings stored? Does it sync with Google Calendar or Outlook?

Bookings live in the app’s own calendar inside MonoChat. There is no built-in Google Calendar or Outlook sync. If you need bookings in an external calendar or booking system, you can connect it with custom functions and the MonoChat API.

Can my team confirm bookings before they are final?

In many apps you choose. The Garage, Real Estate, Rental Desk and Hotel & Travel assistants, for example, can take bookings as requests your team confirms with one tap, or confirm them instantly when there is room.

My business is not on the list. Can I still book in the chat?

Yes. The MonoChat Toolkit adds Find free appointment times and Book an appointment tools to your own AI assistant, and the requests appear under Requests › Appointments. The Toolkit does not send reminders.

Does the assistant replace my team?

No. It handles the routine bookings and questions, and hands a conversation to your team when needed, with the full history in the shared inbox.

Keep exploring

First month of Growth on us

Let customers book while they chat

Install a booking app, add your services and hours, and turn on reminders that customers answer with one tap.

Start with $150 credit Chat on WhatsApp

One code per business • 30 days to redeem • No card needed

$150 to get started.

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