Aftercare Messages & Review Requests

Salon Aftercare Messages and Review Requests After Every Visit

The visit ends at the door, the client experience does not. MonoChat sends the right aftercare for each treatment, checks in a day later, asks for a rating and invites happy clients to leave a review.

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  • Automated follow-up
  • CSAT surveys
  • Human handover
Atlas Lash & Brow Business account

Lash lift aftercare

Keep dry 24 h · No mascara 48 h

Questions? Just reply here

Hi Sophie, thank you for visiting today! A few tips to keep your lash lift looking great:

16:30

Morning Sophie! How are your lashes looking? How would you rate your visit with Lily?

10:00

ExcellentOkayNot happy

Excellent

10:12

So glad to hear it! Would you share a quick review? It helps others find us.

10:12

Leave a review

Done! Thanks Lily

10:15

Auto
Aftercare after every visit
Triggered by the finished appointment
CSAT
Rating in the chat
One-tap satisfaction survey
Photos
Clients can send a picture
Reactions and results checked by your team
Handover
Concerns to the manager
With the full conversation

Aftercare and review request features for salons

Follow-up that protects results and reputation: for hair and nail salons, lash and brow studios, spas and aesthetic and laser studios.

  • Aftercare per treatment

    Send different instructions for colour, keratin, lashes, peels or laser, written by your team.

  • Next-day check-in

    Ask how the result looks a day or two later, when questions usually come up.

  • Photo questions

    Clients can send a photo of redness, irritation or the result, and it goes to the right specialist.

  • Rating in one tap

    Ask for a rating with buttons or a short CSAT survey and save the answer on the contact.

  • Review requests

    Invite clients to share a review with a link to your review page right after a good rating.

  • Concerns to the manager

    A low rating or a worried message is routed to the salon manager with the full conversation.

  • AI answers aftercare questions

    The assistant answers routine questions from your aftercare content and hands medical-style questions to your team.

  • Feedback reports

    See ratings by service, stylist and branch in analytics.

Workflow automation

Aftercare instructions that go out on their own

When an appointment is marked as finished, the workflow sends the aftercare message for that treatment, schedules the check-in and asks for feedback. Your team only steps in when a client needs them.

  • Treatment-specific aftercare templates
  • Check-in and rating at the times you choose
  • Concerns flagged and assigned automatically
See workflow automation

Laser aftercare

Sent 2 hours after the session

Message preview

Hi Ava, after today's laser session avoid sun exposure, hot baths and the gym for 48 hours, and use SPF 50 on the area. If you notice blistering or anything unusual, send us a photo here and our specialist will get back to you.

How salon aftercare and review requests work

Three steps from a finished appointment to feedback you can act on.

  1. Appointment finishes

    Your booking system or team marks the visit as done, and MonoChat receives it through the API, a webhook or a tag.

  2. Aftercare and check-in go out

    The client gets the aftercare for their treatment, then a check-in and a rating request.

  3. Reviews and concerns are handled

    Clients are invited to leave a review; concerns and photos go to your team in the shared inbox.

Example conversations

Salon aftercare and review request examples

Aftercare questions, photos and unhappy clients handled in the chat, before they turn into a bad review.

  • Answering a laser aftercare question with a photo

    The client sends a photo of redness the day after laser. The assistant reassures with the aftercare guidance and the specialist confirms.

    Atlas Aesthetics Business account

    Hi, it's a bit red after yesterday's laser. Is this normal? 📎 underarm.jpg

    08:50

    Mild redness for 24 to 48 hours is common after laser. Keep the area cool, avoid deodorant today and use the soothing gel. I am also sharing your photo with our specialist.

    08:50

    Hi, Dr. Hale's team here. This looks like normal post-laser redness. If it is still red tomorrow evening, send another photo and we will see you.

    09:12

    Thank you, that's reassuring!

    09:14

  • Routing a low salon rating to the manager

    A client rates the visit as not happy. The assistant asks what went wrong and the manager follows up personally with a fix.

    Nova Beauty Studio Business account

    Hi Laura, how did you feel about your colour yesterday?

    11:00

    Love itIt's okayNot happy

    Not happy

    11:20

    I am sorry to hear that. What is not right?

    11:20

    Colour tonePatchy resultSomething else

    Colour tone. It turned out more orange than in the photo. 📎 colour.jpg

    11:22

    Hi Laura, I'm Rachel, the salon manager. I'm sorry about this. We will tone it for free. Can you come in on Thursday at 14:00?

    11:35

    Thu 14:00Another time

  • Keratin treatment aftercare and product questions

    After a keratin treatment the client asks when to wash and which shampoo to use. The AI answers from the salon's aftercare content.

    Lumen Hair Studio Business account

    Keratin aftercare

    No washing or tying for 72 h

    Sulphate-free shampoo only

    Hi Chloe, thanks for coming in today! Here is how to keep your keratin smooth for longer.

    18:10

    Can I go swimming this weekend? And which shampoo should I use?

    19:02

    Please wait 72 hours before swimming and avoid chlorine where you can. Any sulphate-free shampoo works; we use the Lumen Smooth range in the salon, available at reception.

    19:02

    Reserve a bottleAsk Sara

    Reserve a bottle

    19:03

    Done, a bottle is set aside for you at reception.

    19:03

FAQ

Salon aftercare and review requests: FAQ

Quick answers to the most common questions.

What should a salon aftercare message include?

The treatment name, the few things the client should do or avoid in the next days, how long the result usually lasts and how to reach you with questions. In MonoChat you write one aftercare message per treatment and it is sent automatically.

When is the best time to ask salon clients for a review?

Shortly after the result has settled, often the next day, when the client has seen the result at home. MonoChat sends the check-in at the time you set, asks for a rating and shares your review link in the same conversation.

What happens when a client is not happy?

A low rating or a worried reply is routed to the salon manager or the right specialist in the shared inbox, with the full conversation and any photos, so the issue can be resolved quickly and personally.

Can clients send photos if they have a reaction after a treatment?

Yes. Clients can send photos in WhatsApp, Instagram or web chat. The conversation is tagged and assigned to a specialist, who sees the photo next to the treatment details.

Can I see feedback results by stylist or service?

Yes. Ratings are saved on each contact and conversation, and analytics show satisfaction by service, team member and branch.

Keep exploring

First month of Growth on us

Follow Up After Every Salon Visit

Send aftercare, check in on results and collect reviews automatically on WhatsApp. Start free with MonoChat.

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One code per business • 30 days to redeem • No card needed

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