Website AI Chatbot
AI chatbot for your website that answers, qualifies and hands over
Put an AI assistant in the chat widget on your site. It answers visitors from your own pages and documents around the clock, replies in their language, captures leads and books appointments, then passes the chat to your team with the full history when a person is needed.
Or start with $150 of credit, enough for a first month of Growth
- Answers from your content
- 24/7 on every page
- Lead capture
- Human handover
Hi! Does the oak dining table seat six people?
22:08
Hi! Yes, the 180 cm oak table seats six comfortably, and eight with the extension leaf. Shall I check delivery to your area?
22:08
Talk to sales
22:09
Connecting you with sales
Elif · Sales team
Chat history shared
Elif will continue here and can see our conversation so far.
22:09
What it is
What is an AI chatbot for your website?
A website AI chatbot is an assistant inside your live chat widget that understands free-text questions and answers them from your own content. In MonoChat it shares one inbox with your team, so a chat it can’t finish goes to a person instead of a dead end.
- Visitors get an answer while they are still on the page
- Your team picks up only the chats that need a person
- Web chats sit next to WhatsApp, Instagram and your other channels
- Free-text questions, not just button menus
Team inbox
All channels- Website visitor · WebChat Which plan fits a team of five?
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Sara A. · WhatsApp Is the linen shirt available in medium? -
Deniz K. · Instagram Can I book for Friday at 6pm? -
Omar H. · Messenger Please reserve the black pair. -
Lina M. · TikTok Do you deliver tomorrow?
Capabilities
What the website AI chatbot does
One assistant in your web chat for questions, leads, bookings and the tasks behind them.
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Answers from your own content
Train it on your web pages, PDFs, spreadsheets and FAQs so replies are grounded in your documents, not guesses.
AI knowledge base -
Replies in the visitor’s language
The assistant detects the language a visitor writes in and answers in that language.
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Captures and qualifies leads
Ask qualifying questions, collect contact details and send leads to your CRM through integrations.
Integrations -
Books appointments
Check availability, confirm the slot and set reminders with calendar integration.
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Completes tasks with function tools
Let the assistant look up an order or update a ticket by calling your own APIs, with validation and permissions.
AI function tools -
Runs on the model you choose
Connect OpenAI, Anthropic, Google Gemini or your own LLM endpoint with your own API keys.
Custom LLMs
Example: product questions
Answers grounded in your own pages and documents
A visitor asks about the warranty late in the evening. The assistant finds the relevant passage in your knowledge base and answers in seconds, with no agent online.
- Knowledge split into scopes such as support, sales or policies
- Re-index whenever your content changes
- Fewer made-up answers because replies come from your sources
Does the warranty cover the battery too?
23:14
Source
warranty-guide.pdf
Scope: Customer support
Yes. The battery is covered for 12 months from the purchase date.
23:14
And can I return the headphones if I don’t like them?
23:15
Yes, unused items can be returned within 14 days of delivery. Shall I show you how to start a return?
23:15
Example: lead capture
Turn website visitors into qualified leads
On a listing or pricing page, the assistant asks a few qualifying questions, collects contact details and hands a ready lead to the right sales team.
- Qualifying questions defined in the assistant’s instructions
- Contact details saved on the customer profile
- Leads routed to the right team and synced to your CRM
Hi, I’m interested in the 3-bedroom flat on Park Street.
19:31
Great choice! Are you looking to buy or rent?
19:31
Buy, ideally within three months.
19:32
Thanks! What is the best phone number for an agent to call you about a viewing?
19:32
Viewing request created
Park Street · 3 bedrooms · Buy
Assigned to sales team
Done. An agent will call you to arrange the viewing.
19:33
Example: human handover
Hand complex chats to your team, with the full history
When a question is sensitive or the visitor asks for a person, the assistant routes the chat to the right agent in the shared inbox. Outside business hours, a business-hours flow tells the visitor when the team is back.
- Smart routing by team, skill and workload
- Agents see the whole conversation before they reply
- Business-hours flows for evenings and weekends
My order arrived damaged and I want a refund.
16:20
I’m sorry about that. I’m passing this to our support team with your order details.
16:20
Assigned to support
Leyla · Support team
Order and chat history attached
Hi, this is Leyla. I can see your order and I’m arranging the refund now.
16:22
Thank you!
16:23
How to add an AI chatbot to your website
Four steps from a MonoChat account to an assistant answering on your site.
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Add WebChat and embed it
Create a free MonoChat account, add WebChat as a channel and paste the widget snippet into your website.
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Teach the assistant
Add web pages, PDFs, spreadsheets and FAQs to the knowledge base so it knows your products, services and policies.
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Set instructions and handover
Choose the AI model, write the instructions and decide when the assistant collects a lead, books or hands over to a person.
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Go live and improve
Turn the assistant on, follow chats in the inbox and use analytics to refine the answers.
Website AI chatbot use cases by industry
The same assistant, set up for the way your sector talks to website visitors.
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E-commerce
Product questions, order status and returns, before and after purchase. -
Retail
Stock questions, store information and product recommendations. -
Real estate
Listing questions, buyer qualification and viewing requests. -
Healthcare
Appointment booking and answers to common clinic questions. -
Education
Course information, enrollment questions and student support. -
Tourism & hospitality
Reservation questions, guest information and booking requests. -
Automotive
Model questions, test drive requests and service bookings. -
Car rental
Availability questions, rental terms and booking help.
FAQ
Website AI chatbot FAQ
Setup, training, handover, disclosure and cost, answered.
What is an AI chatbot for a website?
It is an assistant in your website chat widget that uses a large language model and your own content to answer visitors. It can answer questions, qualify leads, book appointments and hand the conversation to a person when needed.
How do I add an AI chatbot to my website?
Add WebChat as a channel in MonoChat, paste the widget snippet into your site and connect an AI assistant to the channel. Then add your content to the knowledge base and decide when the assistant hands over to your team.
Can I train the chatbot on my own website and documents?
Yes. Add web pages, PDFs, Excel files and text to the AI knowledge base and organise them into scopes such as support or sales. The assistant retrieves the relevant passages and grounds its answers in them. When content changes, re-index it.
What happens when the chatbot can’t answer?
It hands the chat over. Smart routing assigns the conversation to the right agent in the shared inbox, and the agent sees the full history and continues in the same chat window on your website.
Should visitors know they are talking to an AI?
Yes. It is good practice to say clearly that the first replies come from an AI assistant and how to reach a person, and in some countries the law requires it. You set this wording in the assistant’s instructions.
Is there a free plan for a website AI chatbot?
Yes. You can start on the free Basic plan with 1,000 outgoing messages a month, and incoming messages are never counted. With your own AI key you pay your model provider directly for usage.
First month of Growth on us
Add an AI chatbot to your website with MonoChat
Embed the widget, add your content and let AI answer visitors around the clock while your team handles the chats that need a person.
One code per business • 30 days to redeem • No card needed