FAQ
MonoChat FAQ Frequently asked questions, answered plainly
Everything teams usually ask before and after they start: how MonoChat works, what the channels and AI assistants can do, what it costs and how your data is handled.
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FAQ
Getting started with MonoChat
What the platform is and how quickly you can be live.
What is MonoChat?
MonoChat is a conversational business platform. It collects customer messages from WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, web chat, SMS and voice calls in one shared inbox, and adds AI assistants, workflow automation and reporting on top.
How do I start using MonoChat?
Create a workspace at app.monochat.ai. Every new workspace starts on the free Basic plan with no credit card required. Then connect your first channel and invite your team when you upgrade.
How long does it take to go live?
Most teams connect a first channel and publish an assistant on the same day. Custom workflows and integrations take longer depending on the systems you connect.
Which languages does MonoChat support?
The MonoChat interface is available in seven languages: English, Turkish, Arabic, German, French, Indonesian and Vietnamese. This website is in English, Turkish and Arabic. AI assistants can reply in the language your customer writes in, depending on the model you connect.
Is there a MonoChat mobile app?
Yes. MonoChat is available on the App Store and Google Play, and mobile apps are included in every plan, so your team can answer customers away from the desk.
Related pages: Getting started with MonoChat
FAQ
Channels and WhatsApp
Connecting WhatsApp, social messaging, SMS and voice.
Which channels can I connect to MonoChat?
WhatsApp Business, Instagram, Facebook Messenger, TikTok Business, Telegram, web chat, SMS through Twilio and SIP voice calls. All channels are available on every plan; plans differ in how many channels are included.
Do I need the WhatsApp Business API to use MonoChat?
To use WhatsApp in MonoChat you connect the official WhatsApp Business Platform (Cloud API). MonoChat guides you through the setup, and with WhatsApp Coexistence you can keep using the WhatsApp Business app on the same number.
Can I keep using the WhatsApp Business app on my phone?
Yes. With WhatsApp Coexistence you connect the official Cloud API while your existing WhatsApp Business app stays active on the same number.
Can I send bulk WhatsApp messages with MonoChat?
Yes. You can send campaigns to opted-in contacts using approved WhatsApp template messages, including carousel messages and WhatsApp Flows. The bulk messaging calculator helps you estimate the cost before you send.
Are WhatsApp fees included in MonoChat pricing?
No. MonoChat plans and message packs cover outgoing message usage inside MonoChat. Fees charged by WhatsApp or other channel providers may apply separately, and can be paid from your MonoChat balance.
Does MonoChat support voice calls?
Yes. MonoChat supports WhatsApp calls and SIP voice calls, so calls and messages can be handled by the same team in one place.
FAQ
AI assistants and automation
What the assistants can do and how you stay in control.
What can a MonoChat AI assistant do?
An assistant answers customer questions from your knowledge base, collects information, calls tools such as your booking or order systems, and hands the conversation over to a person when needed. It works on the same channels as your team.
Can I use my own AI model?
Yes. You can connect models from providers such as OpenAI, Anthropic and Google, or your own LLM endpoint, and decide which assistant uses which model.
How does the assistant learn about my business?
You add your content to the AI knowledge base: PDFs, Excel files, text and web pages. MonoChat splits and indexes the content so the assistant answers from your own material rather than guessing.
Can the assistant take actions, not just answer?
Yes. With AI function tools, custom functions and MCP integration, an assistant can call your APIs, query systems and trigger workflows, with validation, permissions and logs around every action.
Do I need a developer to build automations?
No for most cases: workflow automation uses a visual, no-code builder. Developers can go further with custom functions, webhooks and integrations when you need them.
FAQ
Pricing and billing
Plans, limits and what counts as usage.
Is there a free plan?
Yes. The Basic plan is free forever and includes 1,000 outgoing messages a month, one channel and one user. You can upgrade to Growth or Enterprise when you need more agents, channels or volume.
How much does the Growth plan cost?
Growth is $120 a month or $1,200 a year. It includes 2 agents, 1 channel, 10 workgroups and 100,000 outgoing messages a month. Extra agents and extra channels are $30 a month each.
What does the Enterprise plan include?
Enterprise is priced per customer and includes unlimited channels, users, workgroups and outgoing messages, plus a custom SLA, a dedicated account manager, on-prem deployment and custom integrations.
Are incoming messages free?
Yes. Incoming messages are always free. Only outgoing messages sent from MonoChat count toward your monthly limits.
What happens if I exceed my monthly message limit?
You can buy a message pack or continue with usage-based pricing. Message packs are one-time purchases that never expire: Mini with 10,000 messages for $35, Mega with 100,000 for $240 and Ultra with 1,000,000 for $1,200.
Do you charge a markup on AI usage?
No. If you connect your own OpenAI, Gemini, Anthropic or other AI provider key, MonoChat does not add any markup fee. The AI cost calculator helps you estimate model costs.
FAQ
Security and data
How conversations and personal data are protected.
Is MonoChat an official WhatsApp Business solution?
MonoChat connects WhatsApp through the official WhatsApp Business Platform (Cloud API) and carries the Meta Business Partner badge. It is also a TikTok Business Partner.
Which security certifications does MonoChat have?
MonoChat holds ISO 27001 for information security management and ISO 9001 for quality management. The security page explains the product controls behind them.
Who can access conversations in my workspace?
Only the users you invite, according to the roles and permissions you assign. Workgroups and routing decide which team sees which conversations, and audit logs record actions.
How is personal data handled?
Personal data is processed under the Turkish Personal Data Protection Law No. 6698 (KVKK) as described in the privacy policy. You can ask to access, correct or delete your data by writing to hello@monochat.ai.
FAQ
Partners and agencies
Reselling MonoChat or managing it for clients.
Who can become a MonoChat partner?
Agencies, consultants, system integrators, technology resellers and even existing MonoChat customers can join the partnership program.
How much commission do partners earn?
Commission starts at 15% and rises to 40% as the number of active paying customers in your portfolio grows. When you reach a higher tier, the new rate applies to your whole active portfolio.
How do partners get paid?
Partners can track their tier, commission rate and earnings in the MonoChat dashboard, withdraw earnings directly or move them to their MonoChat balance to pay for subscriptions, support or AI usage.
Where can I find a MonoChat partner to help with setup?
The partner directory lists MonoChat partners. You can also message our team on WhatsApp and we will point you to the right help for your project.
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