Lab Result Notifications

Lab Result Notifications the Moment Reports Are Ready

Send automated notifications when lab reports and medical results are ready — then guide patients to secure access, follow-up booking or clinic support.

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Or start with $150 of credit, enough for a first month of Growth

Nova Clinic Business account

Your lab report is ready

Blood test · 12 May

Available in the patient portal

Hi Sara, your results are ready. For your privacy, please open them through the secure patient portal.

08:30

How do I access it?Book a follow-up

How do I access it?

08:34

Sign in to the portal with your mobile number and the one-time code we send you. Your report is under "Results".

08:34

Thanks. Can someone explain the results to me?

08:36

Your doctor will go through them with you. Shall I book a follow-up for Wednesday at 11:00?

08:36

Yes, book it

Lab Result Notification Features

Notify patients, share report guidance and route follow-up questions directly in chat

  • Result Ready Alerts

    Notify patients automatically when reports or lab results are ready.

    • Report ready alerts
    • Lab result notifications
    • Follow-up prompts
    • Multi-channel messages

  • Report Access Guidance

    Guide patients to securely access their reports or request support.

    • Secure access links
    • Document instructions
    • Report collection guidance
    • Identity checks

  • Next-Step Scheduling

    Route patients toward doctor review or follow-up consultations when needed.

    • Doctor review prompts
    • Follow-up booking
    • Control appointments
    • Reception routing

  • Clinic Team Handover

    Escalate questions about reports, delays or next steps to your healthcare team.

    • Lab team routing
    • Doctor handover
    • Reception follow-up
    • Unified history

How It Works

Turn completed reports into clear patient notifications

  1. Report Becomes Ready

    A lab report, test result or medical document is completed in your clinic or lab system.

  2. MonoChat Notifies Patient

    The patient receives an automated message with report status and access instructions.

  3. Guide Next Steps

    Patients can book a follow-up, ask questions or get routed to the right clinic team.

Example conversations

WhatsApp lab result notification examples

Status updates, secure access and a clear route to a doctor. The assistant never reads out or interprets a result.

  • Partial lab results: some tests ready, one still pending

    The patient is told which tests are ready in the portal and when the last one is expected, and a question about a value is answered by booking time with the doctor.

    Lumen Lab Business account

    Results update

    4 of 5 tests ready · 21 Oct

    Vitamin D expected Thursday

    Hi Michael, most of your results are ready in the secure patient portal. We will message you again when the last one is in.

    09:10

    Open patient portal

    One value is marked high. Should I be worried?

    09:32

    I can't interpret results, but your doctor can go through them with you. Dr. Hughes has a phone consultation free today:

    09:32

    Today 14:20Today 16:40Call me back

    Today 14:20

    09:33

    Phone consultation booked

    Today 14:20 · Dr. Hughes

    Dr. Hughes will call you

    Booked. Dr. Hughes will have your results in front of her when she calls.

    09:33

  • Doctor asks the patient to book a results review

    Once the doctor has reviewed the report, an approved template invites the patient to book a review, without any result details in the message.

    Nova Clinic Business account

    Hi Grace, Dr. Bennett has reviewed your recent test results and would like to discuss them with you at a short appointment.

    11:00

    Book a reviewCall me

    Book a review

    11:18

    Dr. Bennett has these times this week:

    11:18

    Wed 09:40Thu 12:10Fri 16:00

    Thu 12:10

    11:19

    Results review booked

    Thursday 12:10 · Dr. Bennett

    In person · Room 4

    You are booked. If you have questions before then, reply here and our team will help.

    11:19

  • Getting a copy of lab results for another doctor

    The patient asks for a PDF to share; they get a secure, time-limited link after identity verification instead of a file in the chat.

    Lumen Lab Typically replies in minutes

    Can you send me my blood test report? My cardiologist asked for it.

    17:02

    For your privacy we don't send reports in chat. I can send a secure download link to the mobile number on your file.

    17:02

    Send secure link

    Send secure link

    17:03

    Secure link sent by SMS

    Blood panel · 14 Oct

    Opens with a one-time code · valid 48 hours

    Done. You can download the PDF and forward it to your cardiologist from there.

    17:03

Keep exploring

First month of Growth on us

Automate Lab Result Notifications

Notify patients when reports are ready, guide secure access and route follow-up questions to your clinic team with MonoChat.

Start with $150 credit Chat on WhatsApp

One code per business • 30 days to redeem • No card needed

$150 to get started.

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