Studio booking

Studio Assistant

An AI front desk for fitness, pilates and yoga studios that books classes and free trials on WhatsApp and Instagram, runs the waitlist and turns trials into members.

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New to MonoChat? This creates your account and workspace and installs Studio Assistant for you. Already have an account? Sign in and the app page opens so you can install it.

  • WhatsApp
  • Instagram
  • Web chat
  • Voice messages

Studio Assistant

By MonoChat, an official Meta Business Partner

Free to install

Read the Studio Assistant guide
Studio Assistant booking a Reformer Pilates class on WhatsApp with the places left

What Studio Assistant does

Studio Assistant is the front desk of a pilates, yoga or dance studio, a boutique fitness studio or a gym with group classes, on WhatsApp, Instagram and web chat.

It answers questions about classes, levels, trainers and plans from your own information, books people into classes and free trials with real places left, puts them on the waitlist when a class is full, and keeps members coming with reminders, trial follow-ups and renewal reminders.

It understands voice messages and replies in the person’s language.

  • Only real places

    Places come from your weekly timetable, each class’s capacity and the bookings already made. It never offers a class the timetable does not have.

  • Trials that become members

    One free trial per new person, a thank-you after the class with a button to see which plan fits, and a recommendation from your plans when they answer.

  • Waitlists that run themselves

    A full class puts people on the waitlist. When someone gives a place back, the first person waiting gets it and is told at once.

Screens and features

Everything you work with once Studio Assistant is installed.

  • Fill classes around the clock

    People ask, pick a class and get a place while you are teaching.

  • Fewer empty mats

    A reminder a few hours before each class with “I’m coming” and “Can’t make it”. A place given back goes straight to the waitlist.

  • Plans that renew

    Members on a class pack or monthly plan are counted down class by class. When a plan is nearly used up they get a Renew button that reaches your team.

  • Know every member

    Plan and classes left, classes attended, and the goals and injuries the assistant saved for the trainers.

  • Studio screens

    This week’s classes with places taken (open one to see who is coming and mark attendance), bookings, members, plans sold and messages taken, plus settings for classes, timetable, trainers, plans, booking rules, automatic messages, how it talks and handover.

  • Studio reports

    Fill rate per class, no-shows with and without reminders, free trials and how many bought a plan, plans sold and revenue, and attendance per trainer.

  • Beside the conversation

    The person’s plan, classes left, next classes and health notes, with a button to sell a plan.

  • Your rules

    Free trials, drop-ins, waitlists, the cancellation window and late cancellations follow your rules, checked on the server for every booking.

See Studio Assistant

How to get started

From install to your first answered customer.

  1. Set up your studio

    Pick your kind of studio (classes, a weekly timetable and plans are filled in for you), then add your name, reception hours and trainers. It takes about two minutes.

  2. Check timetable and prices

    Check the timetable and add your prices on the Plans tab.

  3. Turn the assistant on

    Nothing runs until you turn it on. Turning it on also starts the reminders and follow-ups that are switched on.

  4. Try it as a new member

    Message your own number the way a new member would, with or without sample data.

  • Turning the assistant on submits the WhatsApp templates its reminders and follow-ups need on your number; their approval status is shown in the app.
  • Plans are paid with your team: the assistant passes the request and you record the plan.
  • Sample data fills the week, members and reports so you can try everything on day one. Sample members are never messaged, and it all comes out with one click.

Step-by-step guide: every screen and setting of Studio Assistant

Install free

New to MonoChat? This creates your account and workspace and installs Studio Assistant for you. Already have an account? Sign in and the app page opens so you can install it.

FAQ

Studio Assistant: FAQ

Straight answers before you install.

Which studios is it for?

Pilates, yoga and dance studios, boutique fitness studios and gyms with group classes. When you set it up you pick your kind of studio and classes, a weekly timetable and plans are filled in for you.

Which channels does it answer on?

WhatsApp, Instagram and web chat. It understands voice messages and replies in the person’s language.

What happens when a class is full?

The person goes on the waitlist. When someone gives a place back, the first person waiting gets it and is told at once.

How does it handle free trials?

One free trial per new person. After the class it sends a thank-you with a button to see which plan fits, and recommends one of your plans when they answer.

Does it take payments for plans?

No. Plans are paid with your team: the assistant passes the request and you record the plan. It never quotes a price you did not enter.

Will it message members before I am ready?

No. Nothing runs until you turn the assistant on, and sample members are never messaged.

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