Service Status Notifications

Car Repair Status Updates Sent Automatically on WhatsApp

Keep customers informed during repair and maintenance with automated service stage updates, approval requests, delay alerts and pickup notifications.

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Or start with $150 of credit, enough for a first month of Growth

Nova Motors Business account

Hi Omar, your vehicle is now in the workshop. We'll keep you posted here.

09:15

Approval needed

Front brake pads need replacing

Extra time: about 1 hour

Do you approve this work?

11:02

ApproveCall me

Approve

11:06

Ready for pick-up

Today until 18:00

Service desk 2

Your vehicle is ready. See you soon!

15:30

Repair Status Notification Features

Automated repair updates, approval requests and pickup notifications directly in chat

  • Automated Status Updates

    Notify customers as their vehicle moves through each service stage.

    • Vehicle received
    • Inspection started
    • Repair in progress
    • Ready for pickup

  • Repair Progress Messaging

    Share repair and maintenance progress without manual follow-up calls.

    • Work approval requests
    • Part availability
    • Delay updates
    • Technician notes

  • Pickup & Timing Alerts

    Keep customers informed about expected completion and pickup timing.

    • Estimated completion
    • Pickup reminders
    • Reschedule prompts
    • Closing-time alerts

  • Advisor Reply Handling

    Route customer questions back to the right service advisor with full context.

    • Customer replies
    • Advisor handover
    • Unified history
    • Post-service follow-up

How Service Status Notifications Work

Turn service progress into clear customer notifications

  1. Service Status Changes

    A vehicle reaches a new maintenance or repair stage in your service process.

  2. MonoChat Sends Updates

    Customers receive automated notifications about progress, approvals, delays or pickup timing.

  3. Handle Replies & Follow Up

    Questions are routed to advisors, and post-service messages continue automatically.

Example conversations

WhatsApp car repair status update examples

Status questions answered instantly, delays explained early and pick-up made simple, without the workshop phone ringing.

  • "Is my car ready?" answered on WhatsApp

    The assistant reads the job status from your workshop system and replies with the current stage and expected finish time.

    Nova Motors Service Business account

    Hi, is my car ready yet? Plate NV 4521.

    13:10

    Service in progress

    Step 3 of 4 · Final road test

    Expected ready by 15:30

    Almost there! Your car is on its final road test. Want a message when it is ready?

    13:10

    Yes, notify meCall me

    Yes, notify me

    13:11

    Done. We'll message you here the moment it is parked and ready.

    13:11

  • Repair delay alert with a courtesy car offer

    When a part is late, the customer gets a new date and a courtesy car option at once, and can ask for their advisor by name.

    Atlas Auto Service Business account

    Hi Michael, the replacement water pump for your Focus will arrive on Thursday instead of today.

    10:20

    New ready date

    Thursday by 17:00

    Courtesy car available until then

    Sorry for the wait. How would you like to continue?

    10:20

    Take courtesy carTalk to Ryan

    Talk to Ryan

    10:31

    Hi Michael, Ryan here, your service advisor. I've read the thread. I can drop the courtesy car at your office by 12:00 if that helps.

    10:34

    Perfect, thanks Ryan.

    10:35

  • Ready-for-pickup message with invoice and payment link

    The customer receives the final invoice, pays before arriving and rates the service after collecting the car.

    Lumen Garage Business account

    Your car is ready

    Annual service + front brake pads

    Total $486.40

    Hi Olivia, your car is ready for pick-up until 18:00. Pay now to skip the queue at the desk.

    15:30

    View invoicePay $486.40

    Pay $486.40

    15:42

    Payment received, thank you. Your keys are at desk 2.

    15:43

    How was your service with us today?

    17:05

    ⭐⭐⭐⭐⭐⭐⭐⭐⭐

    ⭐⭐⭐⭐⭐

    17:20

Keep exploring

First month of Growth on us

Automate Service Status Notifications

Send repair progress, approval requests, delay alerts and pickup updates automatically with MonoChat.

Start with $150 credit Chat on WhatsApp

One code per business • 30 days to redeem • No card needed

$150 to get started.

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