Contact
Contact MonoChat Sales and support, one message away
The fastest way to reach us is the channel we build for: WhatsApp. Ask about plans, a demo or your setup, or use e-mail, phone or the support portal if you prefer.
Monday–Friday, 09:00–18:00 (Türkiye time)
Hi MonoChat, I’d like to learn more.
10:02
Hello! Happy to help. Is this about a new workspace or one you already use?
10:02
New. We want WhatsApp and Instagram in one inbox.
10:03
Great, both work on the free Basic plan to start. I can walk you through connecting your first channel now.
10:04
Ways to reach the MonoChat team
Pick the channel that suits you. Every one of them reaches a person on our team.
Who to contact for what
A short guide so your message lands with the right people the first time.
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Sales and demos
Plans, pricing, Enterprise quotes and a walkthrough of the product for your use case.
See pricing -
Customer support
Every workspace includes live support on WhatsApp and e-mail support. Paid support plans add priority handling.
Compare support plans -
Partnerships
Agencies, consultants, integrators and resellers can join the partner program.
Partnership program -
Security and privacy
Questions about data handling, or a vulnerability to report? Write to hello@monochat.ai.
Security overview
MonoChat office addresses
Our teams work from Dubai, Samsun and Istanbul.
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Dubai Internet City
Arenco Tower No: 705, Dubai Internet City, Dubai, United Arab Emirates -
Dubai AI Campus, DIFC
Dubai AI Campus, Innovation One, IH-00-01-03-OF-05, Level 3, DIFC, Dubai, United Arab Emirates -
Samsun Teknopark
Samsun Teknopark, Aksu Mah. OMÜ Cad. No: 165/37, 55270 Atakum, Samsun, Türkiye -
Samsun, Atakum
Baran Loft Building, Körfez Mah. Belediye Cad. No: 6B, 55270 Atakum, Samsun, Türkiye -
Istanbul, Ataşehir
Küçükbakkalköy, Atilla İlhan Cd. Efe Sokak No: 2/1, 34750 Ataşehir, Istanbul, Türkiye
Company details
- Legal entity
- Bordo Bilişim Ticaret A.Ş.
- Brand
- MonoChat, a GridStudio brand
- hello@monochat.ai
- Phone
- +90 850 840 55 61
- Working hours
- Monday–Friday, 09:00–18:00
FAQ
Contact and support questions
What to expect when you write to us.
What is the fastest way to contact MonoChat?
WhatsApp. Tap “Chat on WhatsApp” on any page and your message reaches our team with the page you were on, so we know the context. You can also e-mail hello@monochat.ai or call +90 850 840 55 61.
Can I get a demo before I sign up?
Yes. Message us on WhatsApp and we will walk you through the product for your use case. You can also start on the free Basic plan right away, with no card required, and explore it yourself.
Where do I get technical support?
Existing customers can use the support portal at support.monochat.ai, live support on WhatsApp or e-mail. Basic Support is included with every workspace; Growth and Enterprise Support plans add a priority queue and faster response targets.
How quickly will I get an answer?
It depends on your support plan: Basic Support targets a response within 3 working days, Growth Support within 1 working day and Enterprise Support is on-demand. Sales questions on WhatsApp are usually answered during working hours.
Which languages can I write in?
English, Turkish or Arabic. The product interface itself is available in seven languages.
Keep exploring
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About MonoChat
Who builds MonoChat and what we are working towards. -
Security
How MonoChat protects customer conversations and data. -
Partnership Program
Join the MonoChat partner program and earn recurring revenue. -
Partner Directory
Explore certified MonoChat agencies, integrators and solution partners.
First month of Growth on us
Prefer to try it first?
Open a free workspace, connect a channel and message us whenever you want a hand with the setup.
One code per business • 30 days to redeem • No card needed