MonoChat in the UAE
MonoChat is headquartered in Dubai, and we keep growing
Our headquarters is in Dubai Media City, with a second office at the Dubai AI Campus in DIFC and offices in Türkiye, Portugal, the USA and Egypt. Answer customers on WhatsApp, Instagram, Facebook, TikTok, Telegram and web chat from one inbox, with AI that replies in Arabic and English.
Or start with $150 of credit, enough for a first month of Growth
- Official Meta Business Partner
- Headquarters in Dubai
- Arabic AI
- WhatsApp · Instagram · TikTok · Telegram
مرحبا، هل يوجد مكان في حصة البيلاتس الليلة؟
18:02
أهلاً! نعم، بقي مكانان في حصة ريفورمر بيلاتس الساعة 7 مساءً. هل أحجز لك مكاناً؟
18:02
احجز لي
18:03
Reformer Pilates · 7:00 PM
تم الحجز · تذكير قبل الحصة بساعتين
تم! نراك الليلة. إذا تغيّرت خططك، اضغط «لا أستطيع الحضور» في التذكير.
18:03
Why UAE businesses choose MonoChat
Everything you need to run customer conversations in the Emirates, from the first message to a paying customer.
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Headquartered in Dubai
Our headquarters is in Dubai Media City, with a second office at the Dubai AI Campus in DIFC, in your time zone.
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Official Meta Business Partner
Your own number on Meta’s WhatsApp Cloud API. Meta bills its message fees directly, and MonoChat adds no markup.
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Every channel in one inbox
WhatsApp, Instagram, Facebook, TikTok, Telegram and web chat, answered by your team and AI from one place.
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Arabic from the first message
The MonoChat interface is available in Arabic, right to left. AI assistants reply in Arabic or English and understand voice notes.
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UAE data storage and on-premises
Choose the UAE as the data storage region for your WhatsApp number, or run MonoChat on your own servers.
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Apps for your industry
Ready AI assistants for fitness studios, salons, clinics, real estate, car rental and online shops.
Channels
Every channel your customers use, in one inbox
Connect them in minutes and answer from one team inbox, with AI in your customers’ languages.
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WhatsApp Business API
Your own number on Meta’s Cloud API, as an official Meta Business Partner. -
Instagram
DMs, comments, story replies and click-to-DM ads. -
Facebook Messenger
Messenger chats, comments and Lead Ads. -
TikTok
TikTok DMs and messaging ads. -
Telegram
Your Telegram bot, with AI and broadcasts. -
Web chat
A chat widget and AI chatbot for your website.
Built for how the UAE does business
Start from an AI assistant made for your industry, then adapt it to your business.
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Gyms and fitness studios in Dubai
Book classes and free trials, run waitlists and win back members on WhatsApp. -
Salons and spas
Appointments, reminders and rebooking in Arabic and English. -
Clinics
Appointment requests, reminders and patient questions around the clock. -
Real estate
Qualify buyers and tenants and book viewings from your ads. -
Car rental
Bookings, documents, deliveries and returns in one chat. -
Online shops
Products, orders, abandoned carts and returns, connected to Shopify.
Payments and integrations
Take payments with the providers UAE businesses use
N-Genius by Network International, MyFatoorah and Stripe are built into MonoChat: send a payment link in the chat and see when it is paid. Shopify connects today, and booking integrations for Mindbody, Zenoti and ABC Glofox are coming.
- N-Genius + WhatsApp Available now
- MyFatoorah + WhatsApp Available now
- Stripe + WhatsApp Available now
- Shopify + WhatsApp Available now
- Mindbody + WhatsApp Coming soon
Pricing in US dollars
What it costs
You pay two things: your MonoChat plan, and Meta’s fee for each WhatsApp message delivered. Both are in US dollars. Taxes are not included.
MonoChat plans
| Plan | Price (USD) |
|---|---|
| Basic: 1 user, 1 channel, 1,000 outgoing messages a month | Free |
| Growth: 2 users, 1 channel, 100,000 outgoing messages, a month | $120 |
| Growth, paid yearly (two months free) | $1,200 |
| Extra user or channel, a month each | $30 |
| Message pack: 10,000 outgoing messages, one-time | $35 |
| Message pack: 100,000 outgoing messages, one-time | $240 |
| Message pack: 1,000,000 outgoing messages, one-time | $1,200 |
Meta’s WhatsApp fees in the UAE
Charged by Meta for each message delivered to a +971 number, under the rate card effective 1 October 2026.
| Message type | Per message (USD) |
|---|---|
| Marketing (offers, campaigns) | $0.0576 |
| Utility (order, booking and account updates) | $0.0157 |
| Authentication (one-time passwords) | $0.0157 |
| Service (replies inside 24 hours) | First 1,000 a month free, then the utility rate |
WhatsApp cost calculator
Pick the recipient country and your monthly volumes to see Meta’s fees and your MonoChat plan.
Pricing changes based on the recipient country code.
Meta bills its fees in USD. AED and SAR use the fixed exchange rates: 1 USD = 3.6725 AED = 3.75 SAR.
Promotional and campaign template messages.
Order, delivery and account updates. Since October 1, 2026 these are charged even when sent inside the customer service window.
OTP and login verification messages.
Free-form replies inside the 24-hour customer service window. Since October 1, 2026 Meta charges them at the utility/authentication rate, after a free tier of 1,000 a month per business phone number.
Each WhatsApp business phone number gets 1,000 free service messages a month.
People who answer chats in MonoChat.
Meta bills its message fees to you directly, and MonoChat adds no markup. MonoChat’s own price is your plan: Basic is free for 1 user, 1 channel and 1,000 outgoing messages a month; Growth is $120 a month with 2 users and 100,000 outgoing messages, plus $30 for each extra user. Outgoing messages above your plan use one-time message packs. Prices in USD, before tax.
Since October 1, 2026, Meta charges per message for service messages, at the utility/authentication rate of the recipient’s market, and for utility templates sent inside the customer service window. Each business phone number gets 1,000 free service messages a month; service messages have no volume tiers. Conversations started from a Click-to-WhatsApp ad open a free entry point window of up to 7 days. Rates shown are from Meta’s rate card effective October 1, 2026. Meta currently does not deliver marketing templates to US phone numbers, so the North America marketing rate applies to Canada.
Data protection
WhatsApp and the UAE’s data protection law
The UAE’s Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) has applied since 2 January 2022. It covers personal data of people in the UAE wherever it is processed. DIFC and ADGM have their own data protection laws, and health data has separate rules.
- Choose the UAE as the data storage region when you connect your WhatsApp number to the Cloud API
- Run MonoChat on-premises, on your own servers or cloud, when data must stay with you
- Record opt-in and opt-out in each customer’s profile, and stop messages to people who opt out
- Roles and permissions decide who sees which conversations, customers and reports
This is general information, not legal advice. Check your obligations with your legal adviser.
Rules that may apply in the UAE
- Personal Data Protection Law Federal Decree-Law No. 45 of 2021
- DIFC Data Protection Law No. 5 of 2020
- ADGM Data Protection Regulations 2021
- Health data Federal Law No. 2 of 2019
- WhatsApp data storage region United Arab Emirates
Customers
Teams in the UAE already on MonoChat
From business councils to travel agencies and workshops, UAE teams run their customer conversations on MonoChat.
- Turkish Business Council – Dubai Read the story
- BTB Tours Read the story
- MKN Garage Read the story
- Callony Read the story
- NGC-Mena
- AgroTech Global
Our offices in Dubai
Visit us, or talk to us on WhatsApp.
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Dubai Media City (headquarters)
Arenco Tower No: 705, Dubai Media City, Dubai, United Arab Emirates Open in Maps -
Dubai AI Campus, DIFC
Dubai AI Campus, Innovation One, IH-00-01-03-OF-05, Level 3, DIFC, Dubai, United Arab Emirates Open in Maps
FAQ
MonoChat in the UAE: FAQ
Quick answers to the most common questions.
Is MonoChat based in the UAE?
Yes. Our headquarters is in Dubai Media City (Arenco Tower), and we have a second office at the Dubai AI Campus in DIFC. MonoChat also has offices in Türkiye, Portugal, the USA and Egypt.
Which channels can UAE businesses connect?
WhatsApp through the official WhatsApp Business API, Instagram, Facebook Messenger, TikTok, Telegram, web chat, SMS through Twilio and voice calls over SIP, all in one team inbox.
How much does it cost?
MonoChat’s Basic plan is free, and Growth is $120 a month. Meta charges its own fee per delivered WhatsApp message: for UAE numbers $0.0576 for a marketing message and $0.0157 for a utility message. Replies inside the 24-hour window are free up to 1,000 a month per number.
Does MonoChat work in Arabic?
Yes. The interface is available in Arabic, right to left, and AI assistants reply in Arabic or English, in the customer’s language. They also understand voice notes.
Can I keep the WhatsApp Business app on the same number?
Yes. With coexistence you keep the WhatsApp Business app on your phone and use the same number in MonoChat, with your chat history imported.
Where is our data stored?
When you connect your number to the WhatsApp Cloud API, you can choose the UAE as the data storage region. For full control, MonoChat can also run on-premises.
First month of Growth on us
Start with MonoChat in the UAE today
Connect your channels in minutes and start free, or visit us in Dubai.
One code per business • 30 days to redeem • No card needed