Services & Public Sector
Turkish Business Council – Dubai digitises membership onboarding on WhatsApp with AI document checks
TBC Dubai digitises membership onboarding, validates documents with AI and communicates with members on WhatsApp.
Who is Turkish Business Council – Dubai?
Established in 2004, the Turkish Business Council Dubai is a non-profit network of Turkish companies and professionals in the UAE, connecting members through sector committees, events and business programmes.
Goals
- Move membership applications into WhatsApp
- Check documents automatically
- Communicate with members directly
The challenge
Membership applications involve forms and documents that used to go back and forth by e-mail, slowing onboarding.
How Turkish Business Council – Dubai uses MonoChat
Onboarding in WhatsApp
Applications, document checks and membership cards are handled in WhatsApp with custom flows and screens.
AI document validation
AI checks submitted documents and flags the ones that need attention.
Results
Members complete onboarding faster, without leaving WhatsApp.
Turkish Business Council – Dubai runs MonoChat on its own servers, so this story has no platform figures.
