MonoChat in Saudi Arabia
Customer conversations for Saudi Arabia, with Arabic AI and a Gulf team
Answer customers on WhatsApp, Instagram, Facebook, TikTok, Telegram and web chat from one inbox, with AI that replies in Arabic and English, on-premises options for the PDPL and support from our headquarters in Dubai.
Or start with $150 of credit, enough for a first month of Growth
- Official Meta Business Partner
- Arabic AI
- Saudi PDPL
- On-premises option
السلام عليكم، أبي موعد عند طبيب الأسنان هذا الأسبوع
18:02
وعليكم السلام! عندنا موعد يوم الأربعاء الساعة 5 مساءً أو الخميس الساعة 11 صباحاً. أي وقت يناسبك؟
18:02
الأربعاء 5 م
18:03
Dental check-up · Wed 5:00 PM
تم تأكيد الموعد · تذكير قبل يوم
تم تأكيد موعدك. نرسل لك تذكيراً قبل الموعد بيوم.
18:03
Why Saudi businesses choose MonoChat
Run customer conversations in the Kingdom, from the first message to a booking or an order.
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A Gulf team in Dubai
Onboarding and support from our headquarters in Dubai, in the Gulf time zone.
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Official Meta Business Partner
Your own number on Meta’s WhatsApp Cloud API. Meta bills its message fees directly, and MonoChat adds no markup.
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Every channel in one inbox
WhatsApp, Instagram, Facebook, TikTok, Telegram and web chat, answered by your team and AI from one place.
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Arabic from the first message
The MonoChat interface is available in Arabic, right to left. AI assistants reply in Arabic or English and understand voice notes.
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On-premises when data must stay in the Kingdom
Run MonoChat on your own servers or cloud in Saudi Arabia, with your data under your control.
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Apps for your industry
Ready AI assistants for clinics, salons, fitness studios, real estate, car rental and online shops.
Channels
Every channel your customers use, in one inbox
Connect them in minutes and answer from one team inbox, with AI in your customers’ languages.
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WhatsApp Business API
Your own number on Meta’s Cloud API, as an official Meta Business Partner. -
Instagram
DMs, comments, story replies and click-to-DM ads. -
Facebook Messenger
Messenger chats, comments and Lead Ads. -
TikTok
TikTok DMs and messaging ads. -
Telegram
Your Telegram bot, with AI and broadcasts. -
Web chat
A chat widget and AI chatbot for your website.
AI assistants for Saudi businesses
Start from an AI assistant made for your industry, then adapt it to your business.
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Clinics
Appointment requests, reminders and patient questions around the clock. -
Salons and spas
Appointments, reminders and rebooking in Arabic. -
Gyms and fitness studios
Book classes and free trials, run waitlists and win back members. -
Real estate
Qualify buyers and tenants and book viewings from your ads. -
Car rental
Bookings, documents, deliveries and returns in one chat. -
Online shops
Products, orders, abandoned carts and returns, connected to Shopify.
Payments and integrations
Payments and integrations
MyFatoorah, N-Genius and Stripe are built into MonoChat: send a payment link in the chat and see when it is paid. Shopify connects today, and booking integrations for Mindbody, Zenoti and ABC Glofox are coming.
- MyFatoorah + WhatsApp Available now
- N-Genius + WhatsApp Available now
- Stripe + WhatsApp Available now
- Shopify + WhatsApp Available now
- Zenoti + WhatsApp Coming soon
Pricing in US dollars
What it costs
You pay two things: your MonoChat plan, and Meta’s fee for each WhatsApp message delivered. Both are in US dollars. Taxes are not included.
MonoChat plans
| Plan | Price (USD) |
|---|---|
| Basic: 1 user, 1 channel, 1,000 outgoing messages a month | Free |
| Growth: 2 users, 1 channel, 100,000 outgoing messages, a month | $120 |
| Growth, paid yearly (two months free) | $1,200 |
| Extra user or channel, a month each | $30 |
| Message pack: 10,000 outgoing messages, one-time | $35 |
| Message pack: 100,000 outgoing messages, one-time | $240 |
| Message pack: 1,000,000 outgoing messages, one-time | $1,200 |
Meta’s WhatsApp fees in Saudi Arabia
Charged by Meta for each message delivered to a +966 number, under the rate card effective 1 October 2026.
| Message type | Per message (USD) |
|---|---|
| Marketing (offers, campaigns) | $0.0576 |
| Utility (order, booking and account updates) | $0.0107 |
| Authentication (one-time passwords) | $0.0107 |
| Service (replies inside 24 hours) | First 1,000 a month free, then the utility rate |
WhatsApp cost calculator
Pick the recipient country and your monthly volumes to see Meta’s fees and your MonoChat plan.
Pricing changes based on the recipient country code.
Meta bills its fees in USD. AED and SAR use the fixed exchange rates: 1 USD = 3.6725 AED = 3.75 SAR.
Promotional and campaign template messages.
Order, delivery and account updates. Since October 1, 2026 these are charged even when sent inside the customer service window.
OTP and login verification messages.
Free-form replies inside the 24-hour customer service window. Since October 1, 2026 Meta charges them at the utility/authentication rate, after a free tier of 1,000 a month per business phone number.
Each WhatsApp business phone number gets 1,000 free service messages a month.
People who answer chats in MonoChat.
Meta bills its message fees to you directly, and MonoChat adds no markup. MonoChat’s own price is your plan: Basic is free for 1 user, 1 channel and 1,000 outgoing messages a month; Growth is $120 a month with 2 users and 100,000 outgoing messages, plus $30 for each extra user. Outgoing messages above your plan use one-time message packs. Prices in USD, before tax.
Since October 1, 2026, Meta charges per message for service messages, at the utility/authentication rate of the recipient’s market, and for utility templates sent inside the customer service window. Each business phone number gets 1,000 free service messages a month; service messages have no volume tiers. Conversations started from a Click-to-WhatsApp ad open a free entry point window of up to 7 days. Rates shown are from Meta’s rate card effective October 1, 2026. Meta currently does not deliver marketing templates to US phone numbers, so the North America marketing rate applies to Canada.
Data protection
WhatsApp and Saudi Arabia’s PDPL
Saudi Arabia’s Personal Data Protection Law, overseen by SDAIA, entered into force on 14 September 2023 and has been fully enforceable since 14 September 2024. In October 2026 SDAIA opened a consultation on draft amendments to its implementing regulations, including a proposal to store personal data within the Kingdom. Marketing messages need consent that you can show and that is easy to withdraw.
- Run MonoChat on-premises, on servers or cloud in the Kingdom, when data must stay there
- Record opt-in and opt-out in each customer’s profile, and stop messages to people who opt out
- Roles and permissions decide who sees which conversations, customers and reports
- Arabic privacy and consent texts in your flows and templates
This is general information, not legal advice. Check your obligations with your legal adviser.
Saudi PDPL at a glance
- Regulator SDAIA
- In force 14 September 2023
- Fully enforceable 14 September 2024
- Draft amendments Consultation from 6 October 2026
- Data in the Kingdom MonoChat on-premises
FAQ
MonoChat in Saudi Arabia: FAQ
Quick answers to the most common questions.
Does MonoChat have an office in Saudi Arabia?
Our Gulf team works from our headquarters in Dubai Media City and the Dubai AI Campus in DIFC, and serves customers across the Gulf, including Saudi Arabia.
How much does it cost?
MonoChat’s Basic plan is free, and Growth is $120 a month. Meta charges its own fee per delivered WhatsApp message: for Saudi numbers $0.0576 for a marketing message and $0.0107 for a utility message. Replies inside the 24-hour window are free up to 1,000 a month per number.
Can our data stay in Saudi Arabia?
MonoChat can run on-premises, on your own servers or cloud in the Kingdom. The WhatsApp messages themselves pass through Meta’s Cloud API.
Does MonoChat work in Arabic?
Yes. The interface is available in Arabic, right to left, and AI assistants reply in Arabic or English, in the customer’s language. They also understand voice notes.
Do I need a commercial registration?
You need a Meta business portfolio for your company and a phone number that can receive a code. Meta may ask you to verify your business with official documents, such as your commercial registration, to raise your messaging limits.
First month of Growth on us
Start with MonoChat in Saudi Arabia today
Connect your channels in minutes and start free, or talk to our Gulf team.
One code per business • 30 days to redeem • No card needed