Success Stories

MonoChat Customer Case Studies Real results by industry

Retailers, travel agencies, clinics, schools, charities and public institutions run their customer conversations on MonoChat. Read how they do it, with real numbers from the platform.

Get Started For Free Chat on WhatsApp

Or start with $150 of credit, enough for a first month of Growth

72M+

messages across these stories

3.6M+

customer conversations

47

customer stories

9

industries

MonoChat platform data for the customers on this page, rounded down, October 2026. On-premises customers are not included.

Featured stories

Koton logo Retail & E-Commerce

Koton

Koton runs WhatsApp customer support with AI and a human team: 7.5M+ messages and counting

Koton answers its customers on WhatsApp with AI and rule-based assistants that look up real data and hand over to agents when a person is needed. More than 7.5 million messages have run through MonoChat since December 2024.

messages
7.5M+ messages
conversations
150K+ conversations
Read the story
Umut Var Association logo Non-Profit

Umut Var Association

Umut Var Association keeps 390,000+ donor conversations going on WhatsApp and Instagram

Umut Var runs donor communication on WhatsApp and Instagram in MonoChat: questions, donation information, confirmations and impact updates. More than 21 million messages and 6,600 campaigns have gone through the platform.

messages
21M+ messages
conversations
390K+ conversations
Read the story
Tatilox logo Travel & Hospitality

Tatilox

Tatilox helps travellers find and book stays across WhatsApp, Instagram and its website with AI

Tatilox uses MonoChat’s AI tools to let travellers search, filter and book stays in chat, on WhatsApp, Instagram and its website. Over 3.3 million messages and nearly 100,000 AI actions have run through the platform.

messages
3.3M+ messages
conversations
200K+ conversations
Read the story

Success Stories by Industry

Browse every story by industry: who the customer is, what they needed and how they run it on MonoChat.

The Features Behind These Stories

The same building blocks are available on every MonoChat plan.

FAQ

Case Studies: FAQ

What teams ask after reading these stories

Which industries use MonoChat?

The stories on this page come from retail and e-commerce, food and beverage, travel and hospitality, automotive, health and wellness, education, non-profit organizations, media and sports, call centers and the public sector.

Which channels do these customers use?

Most stories run on WhatsApp, often together with Instagram, Facebook or WebChat in the same inbox, so one team answers every channel.

Where do the numbers come from?

From MonoChat platform data for each customer, rounded down. A conversation is one customer’s thread on one channel, and messages count both directions. Customers who run MonoChat on their own servers (on-premises) have no figures on their story.

Can MonoChat connect to our own systems?

Yes. Several customers here connect MonoChat to their own systems: Umami Sushi & Pan Asian to its POS, Fenerbahçe Sports Club to its CRM and Sports Digitale to Opta data, using API integrations, custom functions and custom flows.

How do I get a setup like one of these stories?

Tell us your channels and workflows. We’ll recommend the right MonoChat setup and share a tailored demo. You can also start on the free plan and build your first flow yourself.

Keep exploring

First month of Growth on us

Want a case study for your industry?

Tell us your channels and workflows. We’ll recommend the right MonoChat setup and share a tailored demo.

Start with $150 credit Chat on WhatsApp

One code per business • 30 days to redeem • No card needed

$150 to get started.

Claim