Real Results from Omnichannel
Customer Communication

Sports Digitale

Sports & Entertainment

Fan Engagement Higher engagement

Sports Digitale uses MonoChat to deliver live scores, match statistics, and fixtures for Turkish Super League matches through a WhatsApp-based AI assistant, powered by Opta API integrations.

"Our fans can now follow live data and insights via WhatsApp, creating a much more interactive match experience."

Koton

Retail

Customer Support More self-service

Koton runs its customer support operations on MonoChat, enabling customers to find answers via AI and rule-based bots, with seamless handoff to human agents when needed.

"MonoChat allows us to scale support while keeping the experience seamless for our customers."

Türkiye Sigorta

Insurance

Claims Handling Faster, clearer claims

Türkiye Sigorta uses MonoChat to collect insurance claims and documents via WhatsApp, route requests intelligently, and support employees through its in-house AI assistant.

"Our claims and internal communication processes became much faster and more transparent with MonoChat."

Keçiören Municipality

Municipality

Request Management More efficient handling

Keçiören Municipality uses MonoChat to collect citizen requests across social channels, automatically analyze them with AI, and keep citizens informed throughout the process.

"MonoChat helps us manage citizen requests across channels with full transparency and efficiency."

Little Caesars

Food & Beverage

Customer Support Higher first-contact resolution

Little Caesars uses MonoChat to automate customer support with rule-based bots while enabling smooth escalation to customer representatives when required.

"With MonoChat, our customers get fast answers and our agents can focus on complex cases."

Umami Sushi & Pan Asian

Food & Beverage · E-Commerce

Ordering Faster ordering

Umami Sushi & Pan Asian uses MonoChat to guide customers from chat to online ordering and payment through WhatsApp and Instagram, with direct POS integrations.

"MonoChat lets our guests order and pay directly from chat, fully connected to our POS."

Fenerbahçe Sports Club

Sports Club

Fan & Member Engagement More personalized engagement

Fenerbahçe Sports Club uses MonoChat to serve fans and members on WhatsApp with personalized bots, CRM integration, and broadcast announcements.

"MonoChat helps us stay close to our members and fans with personalized messaging at scale."

Tatilox

Tourism & Hospitality

Travel Discovery & Booking Higher conversion

Tatilox uses MonoChat across multiple channels to help customers discover, filter, and book tours and hotels using AI-powered tools.

"MonoChat turns our conversations into real bookings across all our channels."

Umut Var Association

Non-Profit Organization

Donor Communication More automated journeys

Umut Var Association uses MonoChat to manage donor communication on WhatsApp, automate information flows, and strengthen supporter engagement.

"MonoChat makes it easy to keep our donors informed and appreciated at every step."

Mepa Otomotiv

Automotive

Lead Routing & Campaigns Faster routing

Mepa Otomotiv uses MonoChat to route customer inquiries via WhatsApp and send targeted broadcast messages for vehicle and service campaigns.

"With MonoChat, we can manage both inbound requests and outbound campaigns from one place."

Turkish Business Council – Dubai uses MonoChat to digitize membership onboarding, validate documents with AI, and communicate with members via WhatsApp.

"MonoChat helped us digitize our membership journey end-to-end on WhatsApp."

Tripled patient numbers by optimizing international patient admission with WhatsApp. Multilingual intake and all communication in one inbox.

"Our patients from abroad can easily communicate with us via WhatsApp. This is a great advantage."

Ace Avto Chery uses MonoChat to manage vehicle inquiries, test drive requests, and service appointments via WhatsApp.

"Customer inquiries are now handled faster and more organized."

MKN Garage

Automotive Service

Service Requests More organized

MKN Garage uses MonoChat to receive service requests and send maintenance reminders through WhatsApp.

"MonoChat simplified how we communicate with our customers."

Bodrum Holiday Call Center manages inbound tourism inquiries and reservations using MonoChat.

"We can manage all inquiries from a single inbox."

BTB Tours enables customers to request tours and receive offers through WhatsApp automation.

"MonoChat helped increase our online bookings."

Hisar Europe Travel uses MonoChat for trip inquiries and quotation flows.

"We respond much faster than before."

Pera Palace manages guest inquiries and reservations via WhatsApp and WebChat.

"Guest communication became much smoother."

Robin Clinic collects appointment requests and patient information via WhatsApp.

"Patients love booking through WhatsApp."

Elegan Estetik automates consultation requests and follow-ups.

"Consultation management is now automated."

Adonis Çiçekçilik receives flower orders and delivery details through WhatsApp.

"Orders come directly from chat."

shopwhuda supports customers and tracks orders using MonoChat.

"Customers find answers without waiting."

Viaport Marina

Marina & Tourism & Hospitality

Visitor Engagement Higher

Viaport Marina handles visitor inquiries and announcements via WhatsApp.

"We reach visitors instantly."

Yeryüzü Çocukları Derneği manages donor communication and campaigns.

"Donor communication became easier."

Sebep Ol Derneği shares campaigns and donation confirmations via MonoChat.

"We reach more supporters."

Kıbrıs Gerçek Gazetesi distributes news and collects reader feedback via WhatsApp.

"Readers interact more."