MonoChat vs Kommo CRM
Kommo is CRM-first. MonoChat is messaging-first: omnichannel inbox, workflows, AI orchestration, and payments—built for operations.
Customer communication is no longer limited to sales alone; businesses require integrated solutions that cover all processes. While Kommo offers CRM-focused sales management, MonoChat transforms communication into a holistic experience with advanced automation, AI-powered workflows, and custom integrations—so teams manage relationships and operations on a single platform.
Sales and Communication Processes
Kommo focuses on pipeline tracking. MonoChat combines sales opportunities with customer requests and communication flows in a single operational screen.
MonoChat
- All customer communication and operational processes
- Sales opportunities on single screen
- Customer requests and communication flows
- Transparent and manageable processes
Kommo
- CRM-focused sales management
- Visual pipeline tracking
- Sales process focused
- CRM records centered
Task and Workflow Management
Kommo’s task management is mostly lead distribution. MonoChat organizes operations with event-driven flows, auto-assignments, and team performance tracking.
MonoChat
- Automatic task assignments
- Custom tasks
- Event-driven flows
- Team performance tracking
Kommo
- Lead distribution focused
- Basic task management
- In-CRM tasks
- Limited flow management
Multi-Channel Communication
Kommo primarily manages communication through CRM and has limited channel diversity. MonoChat unifies all customer touchpoints on one screen.
MonoChat
- WhatsApp, Instagram, Messenger
- SMS, Email, Webchat
- SIP support
- Single screen management
Kommo
- Communication via CRM
- Limited channel diversity
- Basic messaging
- CRM-focused approach
Artificial Intelligence and Payment Management
MonoChat optimizes processes with AI Orchestration and RAG, plus direct payment and collection flows. BYOK helps you avoid extra WhatsApp markup fees.
MonoChat
- AI Orchestration feature
- RAG (Retrieval-Augmented Generation)
- Smart recommendations
- Direct payment and collection
- Bring your own AI key (BYOK) support
- No markup fee for WhatsApp messages with your own key
Kommo
- Basic AI support
- RAG feature
- Limited automation
- Limited payment management
Migration and Setup
Move from Kommo to MonoChat without losing your data or processes.
- 1 Analysis and mapping of Kommo CRM data
- 2 Secure transfer of customer data
- 3 Setup of messaging channels
- 4 Team training and CRM integration
Detailed Comparison
End-to-end evaluation by category
Communication-first operations
Run support and sales on one screen, not inside CRM records.
Workflows that scale
Event-driven flows, auto-assignment, and operational tasking for teams.
Omnichannel coverage
WhatsApp, Instagram, Messenger, SMS, Email, Webchat, and SIP together.
AI + payments
AI Orchestration, RAG, and direct collection flows—without extra WA markup (BYOK).
Switch from Kommo to a Messaging-First Platform
Migrate your data safely and run omnichannel messaging, workflows, and AI on MonoChat—without losing operational visibility.