Kommo Alternative
MonoChat vs Kommo
Kommo is a sales CRM built around messengers and pipelines. If your business needs more than sales, such as bookings, orders, support and calls, in one inbox with apps for your industry, MonoChat is worth comparing. Here is an honest side-by-side.
Or start with $150 of credit, enough for a first month of Growth
MonoChat vs Kommo: the short answer
Kommo organises chats from WhatsApp, Instagram and other messengers into leads and sales pipelines, prices per user and asks for at least six months upfront. MonoChat starts from the conversation: one team inbox for WhatsApp, Instagram, Messenger, TikTok, Telegram, web chat, SMS and voice, AI agents on the model you choose, and ready-made apps that run bookings, orders, leads and support for 12 industries, with monthly billing and a free plan.
- Who MonoChat is for
- Businesses that run bookings, orders, support and sales on WhatsApp and other channels, want apps for their industry and AI on their own keys, and prefer monthly billing.
- Who Kommo is for
- Sales teams that want a pipeline CRM centred on deals, priced per user, and are fine with a six-month minimum term.
- Pricing in short
- MonoChat: Plan price + $30 per extra agent or channel, billed monthly or yearly. Kommo: $25, $35 or $45 per user/month, with a minimum term of 6 months.
- Also with MonoChat
- Apps and integrations that fit your business, the option to run on your own servers, and business messaging experience since 2019.
MonoChat vs Kommo: Feature Comparison
Sales, channels, AI and pricing model side by side
Sales and Operations
| Feature | MonoChat | Kommo |
|---|---|---|
| Sales pipelines | Lifecycle stages on contacts, filters and bulk updates; ClickUp Lead Sync app | ✔ Visual pipelines with stages and pipeline automation |
| Industry apps | Ready-made apps for 12 industries: bookings, orders, listings, donations and more | Not listed |
| Booking and scheduling | Appointment booking in chat; Salon, Clinic and other apps with reminders | Booking pages and scheduling links on Pro |
| Leads included | No lead or contact limits | 2,500, 5,000 or 10,000 leads per user by plan |
Channels
| Feature | MonoChat | Kommo |
|---|---|---|
| WhatsApp Business API | Incl. coexistence, calls and Flows | 1 number on Base, 3 on Advanced, unlimited on Pro |
| ✔ DMs, comment replies and Click-to-DM ads | 1 account on Base, 3 on Advanced, unlimited on Pro | |
| Other channels | Messenger, TikTok, Telegram, web chat, Twilio SMS, voice (SIP) | Messenger, Telegram, Viber, email, live chat and more through integrations |
| Broadcasts | ✔ On every plan | From the Advanced plan |
AI and Automation
| Feature | MonoChat | Kommo |
|---|---|---|
| AI agents | ✔ Included on every plan | Up to 3 on Advanced, up to 50 on Pro; AI credits per user |
| LLM choice | Bring your own key: OpenAI, Anthropic, Gemini, OpenRouter, DeepSeek, Ollama and more | Kommo AI with monthly AI credits per user |
| Workflow builder | Visual flows + event-driven automation on every plan | No-code bots and pipeline automation from Advanced |
| API and custom code | Custom functions, MCP integration, API, custom views | API and integrations marketplace |
Pricing
| Feature | MonoChat | Kommo |
|---|---|---|
| Pricing model | Plan price + $30 per extra agent or channel, billed monthly or yearly | $25, $35 or $45 per user/month, with a minimum term of 6 months |
| Free plan | Free forever: 1 user, 1 channel, 1,000 outgoing messages/month | 14-day free trial |
| WhatsApp (Meta) fees | Charged separately at Meta rates | Charged separately at Meta rates |
Competitor information verified from Kommo’s pricing page in October 2026.
Most requested features, built in
Features teams often ask for when they compare tools, all included in MonoChat.
-
WhatsApp Coexistence with chat history
Keep the WhatsApp Business app on your phone and bring up to about six months of one-to-one chats and your contacts into MonoChat.
Learn more -
Facebook & Instagram Lead Ads
Lead form answers reach MonoChat, and the Lead Ads Follow-up app messages each lead on WhatsApp within minutes.
Learn more -
WhatsApp Flows
Create and publish WhatsApp Flows for your number, send them with a template button and get the answers in the chat.
Learn more -
Custom roles
Create your own roles and choose what each one can see and do, down to an agent seeing only their own conversations.
Learn more -
Appointment booking
Ready-made apps book appointments, classes, viewings and test drives, with calendars and reminders inside MonoChat.
Learn more -
Your own AI key and agent harness
Use your own key for OpenAI, Anthropic, Gemini and more, and run agents on MonoChat’s harness, the OpenAI Agents SDK, the Claude Agent SDK or your own endpoint.
Learn more -
Bulk actions in the inbox
Assign, close, archive or pin many conversations in one go, and update profile fields such as your own stages for many contacts at once.
Learn more -
Triggers, timers and no-reply follow-ups
Start flows on messages, sessions, payments and your own events, wait minutes to days and take a different path when nobody replies.
Learn more
Where MonoChat Stands Out
What businesses usually gain when they move from a sales CRM
-
Apps for Your Whole Business
Install an assistant for your industry, such as Salon, Clinic, Real Estate, Hotel & Travel or Shop Assistant, that runs bookings, orders and support from WhatsApp, not only the sales pipeline.
-
Every Channel, Every Plan
WhatsApp, Instagram, Messenger, TikTok, Telegram, web chat, Twilio SMS and SIP voice in one inbox, with WhatsApp calls and broadcasts on every plan.
-
AI Agents on Your Own Model
Connect OpenAI, Anthropic, Gemini, OpenRouter, DeepSeek or Ollama with your own key. No AI credits to run out and no markup from MonoChat.
-
No Minimum Term
Start free and pay monthly or yearly when you grow. Contacts and leads are never counted.
When Kommo Is the Better Choice
MonoChat is not the right fit for everyone. Kommo may suit you better if:
- Your main job is sales: you want visual pipelines, deal stages and pipeline automation as the centre of the tool.
- You want a CRM priced simply per user and are happy to pay six months or more upfront.
- You need booking pages, audience sync to ad platforms and campaign ROI tracking, which Kommo includes on its Pro plan.
- Your team already runs its pipelines, bots and integrations in Kommo and you do not need apps for other parts of the business.
How to Switch from Kommo to MonoChat
A typical migration in four steps
-
Move your WhatsApp number
Your WhatsApp Business API number is registered with Meta, not locked to Kommo. Disconnect it from Kommo and connect it to MonoChat through Meta’s onboarding flow, and plan a short window without broadcasts while the switch completes.
-
Bring over contacts and stages
Export your contacts and leads from Kommo as a CSV and import them, mapping each pipeline stage to a lifecycle stage field in MonoChat.
-
Connect your other channels
Connect Instagram, Messenger, TikTok, Telegram and web chat. Approved WhatsApp templates stay with your WhatsApp account or are resubmitted to Meta from MonoChat.
-
Install your app and AI agent
Install the app for your industry, rebuild key bots as flows, connect your AI provider key and test with sample data before going live.
FAQ
MonoChat vs Kommo: FAQ
Common questions from teams comparing the two platforms
Is MonoChat a good Kommo alternative?
It can be, if your business runs on conversations beyond sales. MonoChat gives your team one inbox for WhatsApp, Instagram, Messenger, TikTok, Telegram, web chat, SMS and voice, AI agents on the model you choose and ready-made apps for bookings, orders and support in 12 industries. If you mainly need a sales pipeline CRM, Kommo may already cover your needs.
How does MonoChat pricing compare to Kommo?
Kommo charges per user: $25 on Base, $35 on Advanced and $45 on Pro per user per month, with a minimum subscription of six months and no monthly payment. MonoChat has a free plan, a Growth plan at $120/month with 2 agents, 1 channel and 100,000 outgoing messages included ($30 per extra agent or channel), billed monthly or yearly, and custom Enterprise pricing. Meta’s WhatsApp fees apply separately on both platforms.
Does MonoChat have sales pipelines like Kommo?
MonoChat tracks each contact’s lifecycle stage in a field you define, filters the inbox and CRM by it, updates it in bulk or from flows, and starts automations when it changes. Its Lead Ads Follow-up and ClickUp Lead Sync apps handle lead capture and hand-off. It does not have Kommo’s visual deal pipeline board.
Are AI agents extra in MonoChat?
No. AI agents are part of every plan and there are no AI credits to run out. You can bring your own key for OpenAI, Anthropic, Gemini, OpenRouter, DeepSeek, Ollama and other providers with no markup from MonoChat, or use MonoChat’s AI APIs, billed by token usage.
Can I keep my WhatsApp number when switching from Kommo?
Yes. The number belongs to your business and is registered with Meta. You disconnect it from Kommo and connect it to MonoChat through Meta’s onboarding. With coexistence you can also keep using the WhatsApp Business app on the same number.
Does MonoChat support WhatsApp calls?
Yes. MonoChat supports WhatsApp calls, interactive WhatsApp Flows, carousel and template messages, bulk messaging and coexistence, alongside SIP voice for your other phone lines.
Keep exploring
-
MonoChat vs Respond.io
Automation depth, AI orchestration and omnichannel scale. -
MonoChat vs ManyChat
Beyond rule-based chatbot builders. -
MonoChat vs Wati
More channels and your own AI model beyond WhatsApp. -
MonoChat vs SleekFlow
Agent and channel pricing vs active-contact pricing. -
MonoChat vs Trengo
Messaging-first inbox with AI on your own LLM keys. -
MonoChat vs Interakt
Beyond a WhatsApp and Instagram marketing tool.
Switching? Start with $150 of credit.
One code per business, 30 days to redeem, no card needed — enough to run a real month on your own channels.
First month of Growth on us
Try MonoChat Alongside Kommo
Start on the free plan with no minimum term, install an app for your industry and test an AI agent on your own LLM key before you move your WhatsApp number.
One code per business • 30 days to redeem • No card needed