Retail Loyalty Automation

WhatsApp Loyalty Automation That Turns One-Time Buyers Into Regulars

Re-engage shoppers with rewards, coupons, and smart reminders across WhatsApp, Instagram, and web chat — from one inbox.

Get Started For Free Chat on WhatsApp

Or start with $150 of credit, enough for a first month of Growth

Nova Store Business account

Hi Sara, you now have 480 points. Only 20 more to reach Gold!

10:05

See my rewards

What can I get with my points?

10:07

Reward unlocked

10% off your next purchase

Code GOLD10 · valid for 7 days

Here is a coupon you can use today, in store or online.

10:07

Great, thanks!

10:08

Enjoy! I will remind you two days before it expires.

10:08

Loyalty Automation Features

Rewards, coupons, and re-engagement — designed for repeat purchases

  • Points, Rewards & Tiers

    Automate loyalty updates so customers always know their status.

    • Points balance updates
    • Tier progress alerts
    • Reward eligibility
    • Personalized nudges

  • Coupons That Convert

    Deliver coupons and offers at the right moment — inside chat.

    • Coupon delivery flows
    • Limited-time offers
    • Cart/inquiry follow-ups
    • Click-to-chat promos

  • Smart Reminders & Re-Engagement

    Bring customers back with triggers and lifecycle journeys.

    • Win-back journeys
    • Back-in-stock alerts
    • New arrivals reminders
    • Post-purchase re-orders

  • Personalized Conversations

    Make loyalty feel human with a consistent messaging experience.

    • Name + history context
    • Product preference prompts
    • Support + loyalty in one chat
    • Agent handover

How Retail Loyalty Automation Works

Launch loyalty automation in three steps

  1. Connect Customer Channels

    Bring WhatsApp, Instagram, and web chat into one MonoChat inbox.

  2. Set Loyalty Triggers

    Create rewards, coupon, and reminder flows based on customer activity.

  3. Increase Repeat Purchases

    Re-engage customers automatically while your team handles high-value conversations.

Ready-made app in the MonoChat Store

Retail

Store Assistant

An AI store desk for shops and chains that shows products and stock per store, takes click & collect reservations, tracks orders, runs a loyalty club with points and coupons, and sends campaign messages.

Install freeSee what it does

Example conversations

WhatsApp loyalty program message examples

Sign-ups, birthday rewards and win-back messages that run on their own and bring customers back to your stores.

  • Joining a loyalty program on WhatsApp

    A shopper signs up through a short in-chat form and gets a member card and welcome points straight away, with marketing consent recorded.

    Nova Store Business account

    How do I join Nova Club?

    12:40

    It takes 30 seconds. Tap below to enter your name, birthday and favourite store.

    12:40

    Join Nova Club

    ✅ Form sent

    12:41

    Nova Club · Member 104382

    50 welcome points added

    Next tier: Silver at 300 points

    Welcome to Nova Club, Chloe! Show this card at the till or use your number online.

    12:41

    Do I get anything on my birthday?

    12:42

    Yes: a $10 voucher arrives here on your birthday, valid for 14 days.

    12:42

  • Birthday reward message for loyalty members

    An approved birthday template sends a personal voucher. The assistant answers follow-up questions and reserves the item the member asks about.

    Lumen Beauty Business account

    $15 birthday voucher

    In store and online

    Code BDAY-GRACE · until 28 Nov

    Happy birthday, Grace! 🎉 Here is a gift from Lumen Beauty.

    09:00

    Shop nowFind a store

    Thank you! Can I use it on the Glow Serum?

    09:34

    Yes. The Glow Serum is $42, so you would pay $27. Shall I reserve one at Riverside for pickup?

    09:34

    Reserve itDeliver it

    Reserve it

    09:35

    Reserved at Riverside until Sunday. Your voucher is already linked to the reservation.

    09:35

  • Win-back message for a lapsed customer

    Customers with no purchase in 90 days get a double-points offer. One reply turns it into a reserved product and a store visit.

    Atlas Sports Business page

    Hi Ryan, we miss you at Atlas Sports! This weekend you earn double points on everything.

    Fri 17:00

    See new arrivalsMy points

    My points

    17:20

    You have 640 points, worth $6.40. With double points this weekend you could pass 800.

    17:20

    Nice. Do you have the Trail Pro socks in L?

    17:22

    Trail Pro Socks · 3-pack · L

    In stock · Downtown store

    $24 · earns 48 points

    Yes. I have put a pack aside for you until Sunday.

    17:22

Keep exploring

First month of Growth on us

Increase Repeat Purchases with MonoChat

Automate loyalty updates, deliver coupons, and run re-engagement reminders across messaging channels — from one unified inbox.

Start with $150 credit Chat on WhatsApp

One code per business • 30 days to redeem • No card needed

$150 to get started.

Claim