TikTok DMs

Turn TikTok DMs
Into Sales & Support Journeys

MonoChat connects TikTok messages to one team inbox — with routing, tags, AI automation, workflows, and analytics. Keep TikTok Shop operations optional, but always connected to the conversation.

Get Started For Free Chat on WhatsApp

DM routing + SLA

AI assist + handoff

Workflows + tools

Loading DM…

♪

MonoChat

Active now

Hi! I’m interested — can you share price and delivery options?

11:20

Sure ✅ Quick question: which city are you in and what size do you need?

11:20

Dubai — medium. Also, can I return it if it doesn’t fit?

11:21

Yes — I’ll send return policy + checkout link. Want delivery today or tomorrow?

11:21

1 Inbox

TikTok DMs

Manage TikTok conversations with routing, tags, and SLA

24/7

AI Assist

Auto-reply, qualify leads, and handoff to agents when needed

Faster

Response Time

Reduce time-to-first-response with automation and routing

Trackable

Outcomes

Measure replies, conversions, and agent performance

TikTok Messaging, Built for Teams

The core is DMs: route conversations, automate replies, and track outcomes — with TikTok Shop features as an optional layer.

Messaging

TikTok DMs in Team Inbox

Bring TikTok DMs into MonoChat and manage every conversation like a real support & sales channel.

Unified inbox for TikTok DMs
Assignment, tagging, and SLA handling
Conversation history per customer
Smart routing to teams & queues

24/7

Automation

Automation & Workflows for TikTok

Turn TikTok messages into journeys: auto-ask questions, enrich data, trigger tools, and follow up.

Lead qualification flows (questions + branching)
Auto-replies and smart wait steps
Tool calling (CRM update, ticket create, booking)
Fallback & agent handoff rules

Shop

Commerce

Optional: TikTok Shop Operations

If you use TikTok Shop, keep orders, reviews, and fulfillment in the same workspace — connected to DMs.

Product catalog & inventory sync
Order, shipping, and returns updates
Review & rating management
Message-triggered order support

Reviews & Ratings

Monitor reviews and respond consistently with templates and team workflows.

Review notifications
Response templates
Rating trends
Sentiment notes (optional)

Orders & Fulfillment

Handle order questions in DMs and keep customers informed automatically.

Shipping updates
Return handling
Customer notifications
Order status macros

Governance & Controls

Operate safely with roles, audit logs, and policy-based automations.

Role-based access
Workspace isolation
Audit logs
Safe automation rules

How Does TikTok Messaging Work?

Connect DMs, route conversations, automate journeys, and measure outcomes.

Connect TikTok DMs

Connect TikTok Business to MonoChat and start receiving DMs in your team inbox.

Route & Organize Conversations

Assign DMs to teams, apply tags, set SLAs, and build routing rules that scale.

Automate Replies & Journeys

Use workflows + AI to qualify leads, answer FAQs, and trigger actions (CRM, booking, tickets).

Measure Results

Track response time, reply rate, conversions, and agent performance from dashboards.

FAQ

TikTok DMs & Business Messaging FAQ

Team inbox, routing, AI automation, workflows, analytics — and optional TikTok Shop operations.

What does “TikTok DMs in Team Inbox” mean?

It means TikTok messages are centralized inside MonoChat so your team can assign, tag, route, and manage DMs with SLAs—like a real support and sales channel, not just a social inbox.

Can MonoChat automate TikTok DM replies with AI?

Yes. You can auto-reply to common questions, qualify leads, collect details (city, size, budget), and hand off to agents when needed—using AI and workflow rules.

What kinds of workflows can I build for TikTok messaging?

You can build journeys that ask questions with branching, wait steps, follow-ups, and tool actions like creating CRM leads, opening tickets, booking appointments, or sending order updates.

How does routing and SLA work for TikTok DMs?

MonoChat can route DMs by intent, keywords, tags, or business rules into teams/queues, track response time, and help you meet SLAs with assignments and visibility.

Do you support TikTok Shop features too?

TikTok Shop operations are optional. If you use TikTok Shop, you can connect orders, fulfillment, and reviews to the same workspace so DM support is linked to the customer’s order context.

Can I handle orders, returns, and shipping questions directly from DMs?

Yes. You can respond with macros/templates and trigger workflows for shipping updates, return instructions, and status checks—so customers get answers quickly without manual back-and-forth.

What analytics can I track for TikTok messaging?

You can track response time, reply rate, resolution outcomes, conversion signals, and agent performance—plus workflow effectiveness for automated journeys.

How quickly can we go live?

Typically you can go live quickly after connecting TikTok messaging, then layer in routing, automations, and dashboards as you scale.

Turn Your TikTok DMs into Real Conversations

Connect TikTok messaging to MonoChat and manage routing, automation, and outcomes from one inbox — with TikTok Shop as an optional layer.