Simple, Transparent Pricing
That Scales With You
Flexible pricing for teams of all sizes — from startups to enterprise. Bring Your Own AI Key on every plan to control your AI costs. No markup when you use your own keys. Usage-based, predictable, and transparent pricing.
Subscription Plans
Choose a subscription based on your usage limits and team size.
Basic
Perfect to get started — covers basic needs with 1 user and 1 channel.
All features included
- Bring Your Own AI Key (No markup fee)
- Custom Flows
- Custom Views
- 3rd Party Integrations
- AI Powered Conversations
- Mobile Apps
- 1 Channel
- 1 User
- 1 Workgroup
- 1,000 outgoing messages/month
Growth
Scalable messaging and channel support for growing businesses.
Advanced features for growing businesses
- Bring Your Own AI Key (No markup fee)
- Custom Flows
- Custom Views
- 3rd Party Integrations
- AI Powered Conversations
- Mobile Apps
- 1 Channel
- 2 Users
- 50 Workgroups
- 100,000 outgoing messages/month
- +$30/channel/month after 1 channel
- +$30/agent/month after 2 agents
Enterprise
Includes unlimited features and custom integrations for enterprise needs.
Unlimited features and premium support
- Bring Your Own AI Key (No markup fee)
- Custom Flows
- Custom Views
- 3rd Party Integrations
- AI Powered Conversations
- Mobile Apps
- Unlimited Channels
- Unlimited Users
- Unlimited Workgroups
- Unlimited outgoing messages
- Custom SLA
- Dedicated Account Manager
- On-Prem Deployment
Estimate Your Monthly Cost
Adjust agents and channels to see how your monthly subscription scales.
Includes 1 agent
Includes 1 channel
Subscription Plan Comparison
Compare features, limits, and usage across subscription plans.
| Features | Basic | Growth | Enterprise |
|---|---|---|---|
| Platform Support | |||
| WhatsApp Business | |||
| Instagram Business | |||
| Facebook Business | |||
| TikTok Business | |||
| Telegram | |||
| WebChat | |||
| SMS | |||
| SIP (Voice Call) | |||
| Core Features | |||
| Bring Your Own AI Key (No markup fee) | |||
| Custom Vector Databases | |||
| Custom Flows | |||
| Custom Views | |||
| Custom Functions | |||
| 3rd Party Integrations | |||
| AI Powered Conversations | |||
| Mobile Apps | |||
| Limits & Usage | |||
| Channels | 1 included | 1 included + $30 per extra channel | Unlimited |
| Users | 1 included | 2 included + $30 per extra agent | Unlimited |
| Workgroups | 1 | 10 | Unlimited |
| Monthly Outgoing Messages | 1,000 included | 100,000 included | Unlimited |
| Max Agents | Max 1 | Max 50 | Unlimited |
| Max Channels | Max 1 | Max 30 | Unlimited |
| Max Workgroups | Max 1 | Max 10 | Unlimited |
| Enterprise Features | |||
| Custom SLA Included | |||
| Dedicated Account Manager Included | |||
| On-Prem Deployment | |||
Support Plans
Choose the level of support and SLA your team needs.
Basic Support
Essential support to help you get started.
Basic technical assistance
- Live support on WhatsApp
- SLA: response within 3 working days
Growth Support
Priority support for growing teams.
Faster responses and priority handling
- Live support on WhatsApp
- SLA: response within 1 working day
- Priority support queue
Enterprise Support
Dedicated support and on-demand assistance for enterprise needs.
Premium support with dedicated specialist
- Dedicated MonoChat Specialist
- On-demand support
- Priority support queue
Support Plan Comparison
Compare response times, priority level, and specialist access.
| Features | Basic Support | Growth Support | Enterprise Support |
|---|---|---|---|
| Support Plan Features | |||
| Live Support (WhatsApp) | |||
| Email Support | |||
| SLA Response Time | Up to 3 working days | Up to 1 working day | On-demand |
| Priority Support Queue | |||
| Support for Custom Integrations | |||
| Architecture & Implementation Guidance | |||
| Dedicated MonoChat Specialist | |||
Outgoing Message Packages
One-time packages for additional outgoing messages.
Mini Message Pack
For small usage boosts.
10,000 additional outgoing messages
- 10,000 outgoing messages
- One-time purchase
- Never expires
- Usable across all channels
Mega Message Pack
For growing message volume.
100,000 additional outgoing messages
- 100,000 outgoing messages
- One-time purchase
- Never expires
- Usable across all channels
Ultra Message Pack
For high-volume messaging needs.
1,000,000 additional outgoing messages
- 1,000,000 outgoing messages
- One-time purchase
- Never expires
- Usable across all channels
Outgoing Message Packages Comparison
Compare message volume and pack benefits.
| Features | Mini Message Pack | Mega Message Pack | Ultra Message Pack |
|---|---|---|---|
| Message Pack Features | |||
| Outgoing Messages Included | 10,000 | 100,000 | 1,000,000 |
| One-Time Purchase | |||
| Expiration | Never expires | Never expires | Never expires |
| Usable Across All Channels | |||
| Counts Only Outgoing Messages | |||
Development Packs
One-time development day packs for custom features and integrations.
5 Development Pack
Best for small improvements and quick tasks.
5 days of expert development assistance
- 5 development days
- Expert assistance by MonoChat team
- One-time purchase
- Ideal for small integrations & automations
10 Development Pack
Ideal for custom workflows and integrations.
10 days of expert development assistance
- 10 development days
- Expert assistance by MonoChat team
- One-time purchase
- Great for custom integrations & dashboards
20 Development Pack
Perfect for building production-ready custom features.
20 days of expert development assistance
- 20 development days
- Expert assistance by MonoChat team
- One-time purchase
- Best for complex integrations & AI automations
30 Development Pack
For large implementations and multi-system integrations.
30 days of expert development assistance
- 30 development days
- Expert assistance by MonoChat team
- One-time purchase
- Ideal for enterprise-grade implementations
50 Development Pack
For long-term projects and continuous delivery.
50 days of expert development assistance
- 50 development days
- Expert assistance by MonoChat team
- One-time purchase
- Best value for ongoing development & rollout
Special Development
For needs beyond 50 days — talk to us first.
For large scopes (50+ development days) — we’ll propose the most cost-effective plan.
- Recommended for 50+ development days
- Scope review & implementation roadmap
- Custom quote to avoid overpaying
- Best fit for enterprise-scale projects
Development Packs Comparison
Compare development days and recommended use cases.
| Features | 5 Dev Days | 10 Dev Days | 20 Dev Days | 30 Dev Days | 50 Dev Days |
|---|---|---|---|---|---|
| Development Pack Features | |||||
| Development Days Included | 5 days | 10 days | 20 days | 30 days | 50 days |
| Expert Development Assistance | |||||
| One-Time Purchase | |||||
| Best For | Quick fixes & small improvements | Custom workflows & small integrations | Production-ready features & complex integrations | Multi-system integrations & advanced automations | Ongoing development & continuous delivery |
| Typical Use Cases | UI tweaks, minor automation, small bug fixes | Single integration, custom view/dashboard, flow improvements | Multiple integrations, advanced RAG setup, custom functions | Enterprise rollout, multi-channel orchestration, data sync projects | Roadmap execution, continuous improvements, large-scale delivery |
| Includes Project Scoping & Estimation | |||||
Frequently Asked Questions
Everything you need to know about plans, usage, and billing.
Prices shown are monthly fees. You can also choose annual billing: pay for 10 months and get 12 months of service. This applies to both Subscription Plans and Support Plans.
Yes. Every new tenant starts with a Free Subscription Plan (Basic) and a Free Support Plan by default. You can upgrade anytime.
Subscription Plans define product usage limits and features such as agents, channels, workgroups, and messaging. Support Plans define response time, SLA, priority level, and access to specialists. They are purchased and managed separately.
Yes. You can cancel, upgrade, or downgrade both Subscription Plans and Support Plans at any time.
Any unused time is refunded as MonoChat Balance (store credit). Cash refunds are not provided.
MonoChat Balance is platform credit that can be used for future usage and purchases.
MonoChat Balance can be used for extra agents, extra channels, outgoing message packages, development packages, AI usage, WhatsApp paid conversations, and future Subscription or Support Plan payments.
Yes. Incoming messages are always free. Only outgoing messages are counted toward your monthly limits.
Any message sent from MonoChat (AI or human agent) to an end-user.
You can purchase Extra Outgoing Message Packages or pay per usage starting from $0.0012 per outgoing message. Enterprise Subscription includes unlimited outgoing messages.
Mini Message Pack: 10,000 messages ($35). Mega Message Pack: 100,000 messages ($240). Ultra Message Pack: 1,000,000 messages ($1,200). All are one-time purchases and never expire.
Growth Subscription includes 2 agents and 1 channel. Additional agents cost $30 per agent/month. Additional channels cost $30 per channel/month.
An agent is a team member or operator who manages conversations, workflows, and automations.
A channel is a communication source such as WhatsApp, Instagram, Facebook, TikTok, Telegram, WebChat, SMS, or Voice (SIP).
Yes. Some providers (WhatsApp, Instagram, GupShup, Dialog360, etc.) may charge their own conversation or messaging fees according to their pricing.
No. MonoChat does not apply markup on channel provider fees.
You can either use MonoChat AI APIs or connect your own AI provider keys.
Usage is billed based on token consumption according to MonoChat pricing. Prices may differ from public provider prices due to taxes or infrastructure costs.
MonoChat does not charge any AI usage fee. You only pay your AI provider directly.
Yes. MonoChat supports Retrieval Augmented Generation using vector databases.
Yes. MonoChat provides built-in vector database services for free.
Yes. You can connect your own vector database infrastructure.
Yes. We offer one-time Development Packs calculated in development days.
5 days ($2,700), 10 days ($5,000), 20 days ($8,600), 30 days ($10,800), and 50 days ($14,000).
If your needs exceed 50 development days, we recommend contacting us first so we can propose the most cost-effective solution.
Custom integrations, advanced automations, RAG setups, dashboards, custom flows, and enterprise implementations.
Yes. On-prem deployment is available for Enterprise customers.
Start Free. Scale When You’re Ready.
Talk with our team to design the right setup for your business.